How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREService Express Heating and Air Conditioning
Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 10 boiler installers · 4.9★ from 960 Google reviews
Report card
Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Service Express Heating and Air Conditioning for 8 kinds of job.
Service Express Heating and Air Conditioning for HVAC system repair
Clear ✕All 68 Google reviews tagged “HVAC system repair” · showing 60
Service Express has serviced our HVAC units for over 20 years. Not only have I been impressed with the level of service over this time frame, but every technician who has come into my home has been professional, courteous, and comfortable to be around. Thank you.
Christian was great… took care of our problem and explained everything clearly…very pleased
Cedric was a great technician and provided good advise and excellent service.
Service Express Heating and Air did work at my commercial building and Alex did an outstanding job explaining what needs to be fixed and why? I would highly recommend it for all your HVAC needs.
For the third year, we have maintained contracts with this company for large commercial campuses operating seven days a week. We are very satisfied with the professionalism they demonstrate in every aspect of their services.
Prompt, courteous, professional service. A pleasure. Always a great experience!
Service Express has alway assisted when needed. Great customer service, communication, and pricing.
Christian Salgado did an excellent job to service the annual check up of our Central AC unit in our unit. He arrived promptly and was well prepared for the inspection. He is very knowledgeable about the technical aspects and completed an excellent job. Well done and extremely professional. Highly recommend Christian…
Service Express is great! We’re happy with the service
Service Express and Cedric are highly recommended! If there were six stars I would have given that to Cedric and Rudy
Well done. Over and above our expectations.
I am impressed! The employees are very nice and knowledgeable. And this is my 2nd service, I will not use anyone else for repairs or service!
Overall great job! They were able to fix my A/C
Brian was very efficient and professional.Service Express has been maintaining our equipment for over 35 years.
I have been with this company for 21 years and not only have they kept our heating and cooling systems working past the typical life expectancy, but every single service person has been stellar. They know their stuff, solve the problems, and you know they care about you. Highest recommendation! 1/13/22 Service…
We’ve had a great experience with Service Express Heating & Air. They are professional, honest, and transparent, taking the time to explain what actually needs to be done—and just as importantly, what doesn’t. I really appreciate that they don’t try to upsell unnecessary services. It’s refreshing to find a company…
Rudy was prompt, courteous, efficient, and fixes our A/C issue on a very hot day. So glad Service Express and Rudy took care of us right away!
Alex did a fine job. Explained what was done.
Professional and efficient. He was polite and helpful
Efficient, neat, thorough, pro-active.
As always they did a great job. They quickly diagnosed and repaired my problem. My A/C is back up and running.
Cedric installed a new motor to our system. He was very knowledgeable and thorough. Cedric was capable and completed the job very well. Worked on a hot humid day and kept his cool.
Exceedingly talented—very reliable. Have used Cedric for a number of years All visits have been excellent.
Always on time. Fair , honest.
Wasn’t able to repair A/C. Unit needs replacement.
Great service for heating or HVAC. Tech Rudy Lopez fixed my unico air handler recently. Rudi did a great job and quickly, by first listening to my description, troubleshooting, then reccommending a solution and explaining before going ahead. I reccommend service express based on a few years as their staff are always…
I use this company all the time. Every technician is very polite and professional. Always on time and gets the job done quickly. Highly recommend.
Very friendly and knowledgeable service technicians. Recognized the issue and had my A/C working in no time. Service was timely as well. Will use again!
Alex's was very through and took pictures and explained what was needed. He is very knowledgeable And happy to answer my question. He respected my property. I am very pleased with his work!
They were great!
Brian was personable, knowledgeable, and did an excellent job!
great job, great service Patient and professional
I've been a decades long customer of Service Express and have always had great service. Hans was no exception
Alex was excellent Michele in the office was so nice on scheduling Really good service
Brian made an emergency call on the weekend as our furnace conked out in the extreme cold weather. He gave us an accurate time for arrival and was able to quickly remedy the problem
Great company, great team. I can always count on Alex to get it done quickly and correctly.
Great company and honest business. Had another HVAC company tell me my furnace needed to be replaced due to a cracked heat exchanger. They fixed all the issues for $500 and was lied to by the other company.
Excellent boiler repair by Service Express! Great job by tech Brian. Well done.
Had a problem with the HVAC in the middle of the night - and was taken care off within a couple of hours!
Five stars!! Called at 11pm on a Friday for an emergency service because our hvac stopped working and Aleks Abel was at our house within an hour. Professional, efficient and fixed our hvac issue. Saved us from missing our early morning flight for the holidays! Thank you so much!!
The only place that could get to me the night my furnace died and it was four degrees out. Kenny was clear diagnosis and a reassuring plan for the following day. Andy made it happen the next morning. Sherry made sure it was scheduled!
Very happy with service provided. Aleks Abel provide hvac system maintenance and hvac system repairs for me.
We had problems with our boiler heat--loud grinding noises. Our regular HVAC wasn't available and they only had one boiler technician. It's difficult to find companies who have experienced boiler technicians. I decided to call Service Express who had repaired some radiators for us a few years ago. They sent Brian a…
This is our 19th year of utilizing Service Express. True professionals with excellent attention to detail. Bottom line -- great people equal great results. Last night, Thanksgiving Eve. about 8:00, my furnace stopped. Called Service Express and I had a call back in 15 minutes. Alex had a tech at my house inside…
Had my winter service for furnaces. Everything checked out. Service technician on time and friendly
Brian is an excellent representative of Service Express. He knows his stuff to the point that he can spot trouble before it becomes a problem.
Service Express has once again been enormously helpful with our HVAC needs.
We had a radiator taken out that was under underneath our sink. Bob and his team did a great job! Timely, efficient, and clean. Thank you!
The customer service is amazing! The communication is great! The pricing is reasonable. Cedric explained everything to where I could understand what was going on. Great second experience! Great prices!
I believe that we got off on the wrong foot. There were missed communications and a very long delay in getting someone to come and get my A/C up and running. Finally today Kenny was able to come and repair the unit. When he left it was running, and now it has a very hot house to cool off. I expect that all will be cool in three to four hours.
When the air handler portion of our A/C system broke during a heat wave, our previous HVAC company told us they don't do work on the SpacePak system we have and referred us to Service Express, who were able to get us on their schedule within 2 days. Hans arrived during the scheduled window, and communication from…
Ryan was very thorough and was able to diagnose some issues that had not been caught in the last few service calls. He also took time to explain some of the issues and how they contributed to the system failure. Incredibly helpful and knowledgeable I would recommend!
Alex is truly a cut above the rest! After an exhaustive search for a knowledgeable contractor in Northwest Indiana to service our Triangle Tube wall-mounted boiler system, I was fortunate to find Alex. He went above and beyond, even traveling outside his usual service area to help us. From the moment he arrived, his…
Hans has been very professional and prompt, knowledgeable and able to fix the problem. He is conscientious and thoughtful when in our home.
Our furnace was not blowing hot air, but Orlando came quickly to the rescue! He was professional, kind, and courteous. He even took the time to explain the various furnace pieces to us so that we can better maintain our furnace in the future. Thank you, Orlando, and SEHAC!
Very happy ... Hans is the best. Reliable and professional.
Orlando came out today for the annual service on our furnace. He did a great job!
Mike did an excellent job...he methodically went through the cleaning process and communicated what was done.
Very good service !
I always have a great experience with this place. Very friendly and courteous. Always clean up after themselves properly and verify repairs before leaving the site. Just an overall friendly and professional service team that never disappoints
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 219 | $37–$264 |
| A/C system maintenance | 155 | $39–$318 |
| Heating system maintenance | 107 | $37–$317 |
| Cleaning | 88 | $135–$484 |
| Heating system repair | 67 | $78–$745 |
| A/C system repair | 66 | $216–$611 |
| HVAC system repair | 60 | $145–$618 |
| Repair HVAC | 30 | — |
