Analyzing 9,848,2429.8M ReviewsFor 27,74827.7K Experts

Experts Reviews · Company report
Service Express Heating and Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Service Express Heating and Air Conditioning

Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 10 boiler installers · 4.9★ from 960 Google reviews

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Report card

Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Service Express Heating and Air Conditioning is better than 95% of boiler installers.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Service Express Heating and Air Conditioning is better than 94% of boiler installers.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Service Express Heating and Air Conditioning is better than 100% of boiler installers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Service Express Heating and Air Conditioning is better than 100% of boiler installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Service Express Heating and Air Conditioning is better than 100% of boiler installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Service Express Heating and Air Conditioning is better than 100% of boiler installers.A
100

Reviews for your job

Customers hired Service Express Heating and Air Conditioning for 8 kinds of job.

Service Express Heating and Air Conditioning for heating system installation

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Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Heating system installation”

JillLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

We’ve used service express for over 10, years and they are always very responsive, thorough, and pleasant to deal with. Their technicians are all very skilled and with excellent customer service skills

Paid $1,000+Reasonable priceA/C system maintenanceCleaning+ Value
Kurt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Great company, great team. I can always count on Alex to get it done quickly and correctly.

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
Teresa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

They are a great team to work with.

Reasonable priceHeating system repairHeating system installation
Rosaria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Very satisfied customer with new heating installation. Very knowledgeable service technicians. Happy to finally have carefree new boiler.

Paid $1,000+Reasonable priceHeating system installation
Guy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Used their maintenance and install services for 9 years on the last 2 houses i owned. Service Express 5 Stars!

HVAC system maintenanceHeating system installationInstall AC
Armando8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very happy ... Hans is the best. Reliable and professional.

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
CINDY2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They have alway did a great joy for use Cedric has done a great joy for use Kenny Vargas dose a great gob for us

A/C system maintenanceHeating system repairCleaning+ Responsiveness+ Punctuality+ Quality
GEORGE6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good company easy to do business with . They replaced our boiler with a Crown Boiler and did the maintenance on it this year would recommend there services.

Heating system maintenanceHeating system installation+ Responsiveness+ Punctuality+ Quality
SUE7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We use Service Express for all of our HVAC needs and they are a pleasure to to business with. We live in an old home with radiant heat and a high velocity air conditioning system. Service Express are experts in dealing with these systems and I wouldn’t trust the work to anyone else!

A/C system maintenanceHeating system maintenanceHeating system installation+ Responsiveness+ Punctuality+ Quality
Judy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I have been a customer since 1999. Unfortunately, our air conditioner broke down a week ago during a heat spell. I was so impressed with the professionalism, efficiency and teamwork of the entire staff to remedy the situation. Their response highlights why I have been a customer for so long.

A/C system maintenanceCleaningInstall AC
CRAIG2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Always professional/honest and clearly describe recommended repairs or services!!`

A/C system maintenanceDuctless heating & A/C servicesHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Jane7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

I was relieved to discover Service Express because they specialize in radiant floor heating. They came out the day of the polar freeze when I had a problem. They replaced my 70 year old boiler this Fall. They are responsive, fair and smart. I'm glad I found them.

Ductless heating & A/C servicesHeating system installation+ Responsiveness+ Quality+ Professionalism
grouper8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Company (especially Cedric) went above and beyond to ensure I was happy! And I am

Heating system installation+ Responsiveness
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceHeating system installationService not listed
Peg6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHeating system installationA/C system repair+ Professionalism
Mary4 years ago★★★★★

Rating only, no written review.

Ductless heating & A/C servicesHeating system maintenanceInstall AC+ Professionalism
GeorganneLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHeating system installationA/C system repair

Price

$2280% vs typical boiler installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 76%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance219$37–$264
A/C system maintenance155$39–$318
Heating system maintenance107$37–$317
Cleaning88$135–$484
Heating system repair67$78–$745
A/C system repair66$216–$611
HVAC system repair60$145–$618
Repair HVAC30—

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