How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREService Express Heating and Air Conditioning
Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 10 boiler installers · 4.9★ from 960 Google reviews
Report card
Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Service Express Heating and Air Conditioning for 8 kinds of job.
Service Express Heating and Air Conditioning for heating system maintenance
Clear ✕All 108 Google reviews tagged “Heating system maintenance” · showing 80
Brian was great! His experience is evident as he goes about the work and when he provides a clear explanation of what he found and how he handled things. Top rate! Send Brian to our house every time! Rich and Geralyn
Good job Got problem fixed Nice to deal with and very professional Will use again
Very professional, appeared to be thorough and was cordial.
Brian did a quick job of finding a pipe leak above the humidifier making it look like the humidifier was leaking. He removed the humidifier unit so the plumber can do the repairs and will return to reconnect the humidifier. Returned. Found humidifier not working. Came back and installed a new humidifier. Very efficient and professional.
excellent service
For the third year, we have maintained contracts with this company for large commercial campuses operating seven days a week. We are very satisfied with the professionalism they demonstrate in every aspect of their services.
Rudi Lopez just came out to work on our Space Pac air conditioning unit after another long spell of 90+ degree days. Service Express does a wonderful job and Rudi came through explaining everything. Luckily it just needed additional freon for our unit that is 11 years old and is annually serviced by Service…
Very professional & very thorough. All around nice job and nice Guy! He even straighten out some pipes that were crooked! Thank you!
Always professional.very knowledgable very happy customer Nice job thank u
Service Express has been an excellent company to work with over many years. All the service people, are very professional, polite and helpful...and do a great job.
We’ve used service express for over 10, years and they are always very responsive, thorough, and pleasant to deal with. Their technicians are all very skilled and with excellent customer service skills
Have used Service Express for many years. Always pleased with their Service for furnace and AC. Update: Ryan was thorough, professional, personable, courteous, as always He has been here multiple times. Update: Rudi has been to my home twice in recent years. He is very professional, careful, tidy. 5/26 Brian was the…
Arrive on time, very professional and do quality work.
Service Express is always professional in scheduling, communication and quality of service. Highly recommended!
My boiler stopped working late yesterday on one of the coldest days. Emily took my call for service. She was very helpful and seemed concerned about the my heating issue. Kenny the tech came in determined the problem so fast I couldn't believe it. It was the thermostat. I have used their service for several years…
Great company, great team. I can always count on Alex to get it done quickly and correctly.
Service Express is great! We have used them for almost 30 years. Their techs are professional and courteous and the office communicates well!! Highly recommend them!
Never a bad experience always professional and courteous if my animals and home. They sent Aleks this time and he was very thorough. Appreciate the extra thought put in especially during this season and the cold and warm fluctuation that can sometimes cause issues. All went well!
Excellent work and attention to detail
Very efficient and polite Very prompt Very neat
Hans was very thorough and friendly arriving on time for my annual furnas checkup! Over 15 years of great service !
As always, technician was on time, prepared and professional. Today was Cedric. I’ve had others. I’m always happy with the service.
Great service !
The technician was on time, friendly and professional.
Awesome service as usual! They always do a great job! Rudi was great! Five stars again!
Our furnace was not blowing hot air, but Orlando came quickly to the rescue! He was professional, kind, and courteous. He even took the time to explain the various furnace pieces to us so that we can better maintain our furnace in the future. Thank you, Orlando, and SEHAC!
Very happy ... Hans is the best. Reliable and professional.
I have been a loyal customer of Service Express for more than a decade. I wouldn’t have anyone else work on my heating and cooling system! They know what they’re doing. They’re fair. They’re careful in my home. They’re proactive. Their entire staff is courteous and professional. They take time to know their…
Ryan was on time, friendly and professional. He performed the requested clean and check to make sure my furnace is in good working condition.
Been with them since 1994 at two houses. They always gone above and beyond. Will never use anyone else.
Nelson worked with us to order the correct Trane fan/motor. Hans successfully installed the fan/motor on our Trane unit.
Rudi was excellent! Very conscientious and thorough technician.
This is probably the third or fourth time my wife and I have used Service Express and we always end up more than satisfied. Our first experience was when they replied our second floor a/c unit. Great job. Then they really came through when we developed a leak in a very difficult spot in our baseboard hot water…
Rudi was excellent. Professional, thorough & courteous
wonderful to work with
They have alway did a great joy for use Cedric has done a great joy for use Kenny Vargas dose a great gob for us
I've been using Service Express for twice a year maintenance for four years now, and every one of their technicians is excellent. Today, Mike did the job courteously and professionally.
Service man always shows during the time frame specified
Cedric is an extremely knowledgeable technician; we know the work will be done with skill when he arrives!
I have used service Express for over 10 years and I've never had any problems with their service. I usually sign up for the early bird special and that's a great value for the amount of work done. I highly recommend. Orlando explained everything and did a great job cleaning up afterwards. I would give him an A+.
Work is always thorough.
He was able to diagnose what was the problem that caused.
Great job Alex!!!
When working in our memory care unit one of our residents asked the technician a question, the technician answered with such a kind respectful response. Thanks for the great service
They contacted me to be sure I was home, and they sent the tech in the earliest part of the appointment window. Rudy knew what he was doing and was polite. This was just a clean and check for my Carrier furnace.
Service Express was here very quick and got the heat started in less than a half hour !! Great service, nice technician and helpful person on the phone when we called. Thanks again !!
Thanks for saving us from a cold night.
Good company easy to do business with . They replaced our boiler with a Crown Boiler and did the maintenance on it this year would recommend there services.
Every single technician I've had from here has been professional, friendly, and transparent about pricing.
Diagnosed a wiring issue quickly. Demonstrated the problem and a temp fix when needed, and suggested longer term fix. Very satisfied.
Very positive experience! Orlando was quick, effective and straightforward about the next steps in repairing my ancient boiler. Much appreciated!
Can't speak highly enough about Cedric. Fair, honest, top-notch work! He'll take care of you every time.
We use Service Express for all of our HVAC needs and they are a pleasure to to business with. We live in an old home with radiant heat and a high velocity air conditioning system. Service Express are experts in dealing with these systems and I wouldn’t trust the work to anyone else!
I have used Service Express for several years now, for both heating and air conditioning; Hans has been superb and the company overall is great; they are courteous when you phone to make appointment and they call when technician is on his way; the cost was a little more than last time but for two and a half hours…
Great service with great communication at a fair price!
Called ahead of arrival, and did their usual neat and thorough job!
Excellent service by experienced technician.
Always arrive on time and do a thorough job of cleaning our boiler. Reasonable price for annual maintenance.
Brian very efficient and helpful. Would ask for this service technician again!
Hans answered all my questions, was patient, and found the one problem that needed fixed!
Great service. Arrive as scheduled, techs are friendly, don't leave debris and explain what they have done. Efficient service every time. Love it!
On time and answered all questions. Excellent Technicion.
Brian is very professional and I’m completely satisfied with his service and, of course, with his company. I highly recommend service express for all related needs and equipment. Thank you!
Love service express. Julio was great.
Service Express installed a Unico high velocity air conditioning system in our late 19th century home. We received several estimates on this work and found that Service Express was the only company whose people demonstrated a solid understanding of what it would involve. Their pricing is competitive. Any glitches in…
Professional. Prompt. Fair price. Use them for all my HVAC needs.
Cedric and Kenny performed warranty work on my boiler, they ran a combustion test at the end and identified addition parts that need to be replaced. We are waiting on the parts so Cedric can come back to fix the remaining problems. Cedric is knowledgeable and professional.
Cedric & Kenny were very professional, friendly and knew what they were doing. They were able to fix thermostat issues that other companies were unable to do.
Great service!
On time efficient job. Filled me in on what they did and how heating system looked
Cedric did the maintenance on out furnaces. He was right on time, he cleaned and serviced both our units and now everything is running up to specs. We are very pleased.
Service person was very nice, prompt and knowledgeable.
Been using Service Express for 25+ years and have always been satisfied be it an emergency, new system install or routine maintenance checks. Techs are always courteous, knowledgeable and professional. If you don’t wait till last minute routine checks are scheduled with little wait time. They also send reminders for…
We have been using Unique for over 15 yrs now. Their work is professional. We highly recommend them for both heating and AC.
Phil was really nice and patient. We have several different systems and he was knowledgeable about both ductless and our forced air furnace. Would definitely call them again.
I’ve been using these guys for about a decade now. At least two calls per year (heating/cooling maintenance) and occasional repairs. They’re just top notch. Scheduling and communications are a breeze. All their service professionals know what they are doing and are a pleasure to deal with. Rates are fair and…
On time. Company calls ahead to let me know the tech is coming. Really appreciate that. Orlando was easy going and personable. Reviewed what he had done. Told me everything looked good for the season. Been using Service Express for years. Very satisfied.
Phillip was great! I always have great service from them!
We really appreciate Service Express. They’re responsive, professional and quite skilled in taking care of our furnace and AC. Highly recommend them.
Phil is the best! Very thorough and explains everything he has done.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 219 | $37–$264 |
| A/C system maintenance | 155 | $39–$318 |
| Heating system maintenance | 107 | $37–$317 |
| Cleaning | 88 | $135–$484 |
| Heating system repair | 67 | $78–$745 |
| A/C system repair | 66 | $216–$611 |
| HVAC system repair | 60 | $145–$618 |
| Repair HVAC | 30 | — |
