How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREService Express Heating and Air Conditioning
Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 10 boiler installers · 4.9★ from 960 Google reviews
Report card
Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Service Express Heating and Air Conditioning for 8 kinds of job.
Service Express Heating and Air Conditioning for heating system repair
Clear ✕All 72 Google reviews tagged “Heating system repair” · showing 60
Did a great job with my boiler tune up!!
Rudi was very thorough and professional.
Service Express Heating and Air did work at my commercial building and Alex did an outstanding job explaining what needs to be fixed and why? I would highly recommend it for all your HVAC needs.
Was recommended by a friend, will recommend to others. Good honest hard work. Didn't feel like they overcharged, and were consistently updating me along the way. Strong recommend.
For the third year, we have maintained contracts with this company for large commercial campuses operating seven days a week. We are very satisfied with the professionalism they demonstrate in every aspect of their services.
We’ve used service express for over 10, years and they are always very responsive, thorough, and pleasant to deal with. Their technicians are all very skilled and with excellent customer service skills
Service Express is always professional in scheduling, communication and quality of service. Highly recommended!
Rudi Lopez, did an excellent job Service Express is just the BEST it's that simple. They service all of my equipment Heating, air conditioning, and even replaced my hot water tank. When you call them, you know it's done.
Alex was excellent Michele in the office was so nice on scheduling Really good service
Brian made an emergency call on the weekend as our furnace conked out in the extreme cold weather. He gave us an accurate time for arrival and was able to quickly remedy the problem
Brian was great! Couldn't have asked for better service. He's very experienced, knowledgeable and readily shares his understanding of the situation (Blower was old and burned out), and resolved a secondary humidifier problem).
They called first and he appeared right on time. The serviceman was courteous and did his job quickly. Air conditioner works better (he blew out a clogged drain and replaced the filter..) Will definitely stick with Service Express.
Great company, great team. I can always count on Alex to get it done quickly and correctly.
Great company and honest business. Had another HVAC company tell me my furnace needed to be replaced due to a cracked heat exchanger. They fixed all the issues for $500 and was lied to by the other company.
They are a great team to work with.
My service technician, was helpful and informative. He explained each item we replaced today in detail and the instructions I needed for using them. I would ask for him next time I need service.
Excellent work and attention to detail
Had problems with heat came next day on time Found problem part. Replaced part did not change me for part even though out of warranty Just paid for service call
Brian was terrific - he diagnosed the problem with my steam radiator, and fixed it quickly. He also suggested additional changes to my system that would upgrade the air vents throughout the house if that is needed in future. Great experience.
Our technician Brian was outstanding. He was professional and very friendly He did an excellent job. He was here a few times before for other work. Service was done expertly and all is working well I would highly recommend Service Express
Diagnosed the problem immediately was very thorough in his wotk
Ryan fixed our furnace the same day I called for service, after it didn't turn on at bedtime the night before. He was prompt, courteous, and fixed the problem quickly.
They are always punctual and professional. Have always received good service.
Fantastic team, they know exactly what they’re doing. Boilers, air handlers… fantastic team.
Hans arrived on time and went into the basement to clean my boiler for the winter. Hans was very personable and cleaned up after his repair. 5 stars
My church uses this company. They have several employees, Cedric responded this time. He diagnosed a faulty electric breaker that was keeping the a/c from working.I had service express bid on replacing my equipment, they were competitive. I had them do the work. Cedric led a team that installed the units. They layed…
Scheduling with service express is easy and their customer service is always awesome. I really appreciated Kenny. He was quick. He was professional. He explained very thoroughly what the problem was and made suggestions for me to save money in the future. -*** This review was edited to include my most recent experience
Great service as always. Clear communication and efficient repairs.
Our furnace was not blowing hot air, but Orlando came quickly to the rescue! He was professional, kind, and courteous. He even took the time to explain the various furnace pieces to us so that we can better maintain our furnace in the future. Thank you, Orlando, and SEHAC!
Very happy ... Hans is the best. Reliable and professional.
Our furnace suddenly went down but we got a quick response and scheduling even though it's a Sunday and the first day of extremely cold temperatures. Service Express is always dependable and their technicians are always top notch!
Very professional, knowledgeable. I have an old boiler and Brian made me feel at ease about it. But when we’re ready to replace, Service Express has the job.
I have been a loyal customer of Service Express for more than a decade. I wouldn’t have anyone else work on my heating and cooling system! They know what they’re doing. They’re fair. They’re careful in my home. They’re proactive. Their entire staff is courteous and professional. They take time to know their…
Orlando, the technician, is an outstanding representative for Service Express. He was very knowledgeable and thorough as he worked methodically to determine why my boiler wasn’t working. I could tell that he was well trained in diagnosing what could be causing the problem and he kept me informed about what he found…
Cold air blowing from vents, must turn thermostat to 75 to get blower to turn on at all. Haan repaired problem, quick, professional understanding. Hope all stays well
This is probably the third or fourth time my wife and I have used Service Express and we always end up more than satisfied. Our first experience was when they replied our second floor a/c unit. Great job. Then they really came through when we developed a leak in a very difficult spot in our baseboard hot water…
They have alway did a great joy for use Cedric has done a great joy for use Kenny Vargas dose a great gob for us
Boiler repair. Parts replacement.
Very professional! Gave me peace of mind that the boiler is ready for winter.
Prompt response to serious malfunction. Extremely knowledgeable. Very efficient in fixing the problem. Very easy to work with.
Excellent fast courteous service!
Service Express has serviced our air conditioning and boiler/hot water heating systems for decades. Their people are professional, and the equipment they have installed has been very reliable.
Replaced a furnace in tight space. Professional, friendly technicians and sales people.
We had an emergency leak in our heating unit that was spewing water all over the living room floor. Andy came in, quickly stopped the leak and fixed the issue. Great service.
We called and were helped right away on one of the below zero days. He showed up and took care of business, keeping us informed of work and cost in a very professional manner.
Very satisfied!
Orlando was very polite and thorough.un He corrected the problem and explained how the unit operated.
Can't speak highly enough about Cedric. Fair, honest, top-notch work! He'll take care of you every time.
Cedric was fantastic! After being given an truly absurd and astronomical quote by our long time heating/plumbing company to urgently replace a radiator valve, I had to find someone new on short notice. Cedric was recommended by a friend and came out the next day, did the work in less than about an hour and for less…
Furnace was not working properly. Placed call and scheduled an apt. Was called the night before and given a time range to expect tech. Yoenan was very professional, knowledgeable and polite. He worked hard to diagnose the problem. Furnace works now! Price was right, and service tech Yoenan is very Conscientious. will use this company again! Thank you
Brian did a great job and I was very pleased with the work he was in and out within a half an hour. He was upfront with all costs will use service Xpress again
I have been a customer since 1999. Unfortunately, our air conditioner broke down a week ago during a heat spell. I was so impressed with the professionalism, efficiency and teamwork of the entire staff to remedy the situation. Their response highlights why I have been a customer for so long.
Professional. Prompt. Fair price. Use them for all my HVAC needs.
Cedric is great: able to fix the hardest problem, knowledgeable, personable, and very able to explain what's happening and what the options are. There's a reason his name is on the side of the truck!
Very professional and arrived early in the given timeframe. Explained the issue at hand and suggested possible fix with power line to avoid future issues with the transformer.
I’ve been using these guys for about a decade now. At least two calls per year (heating/cooling maintenance) and occasional repairs. They’re just top notch. Scheduling and communications are a breeze. All their service professionals know what they are doing and are a pleasure to deal with. Rates are fair and…
No heat in March! Boiler blower needed replacing. Service Express had our heat restored in a day and a half, having to get the part. Cedric and Jacob were top-notch technicians. Cedric not only fixed my problem but also set me up for long-neglected service! Service Express has become my go-to company for boiler repairs and maintenance.
Although they are quick to respond and competent the prices charged are beyond unreasonable. We had to have a hot surface ignitor switch replaced and it cost $323 total with labor/service call fee meanwhile I've gotten quotes for half the amount from other companies. We used them in an emergency but would not again.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 219 | $37–$264 |
| A/C system maintenance | 155 | $39–$318 |
| Heating system maintenance | 107 | $37–$317 |
| Cleaning | 88 | $135–$484 |
| Heating system repair | 67 | $78–$745 |
| A/C system repair | 66 | $216–$611 |
| HVAC system repair | 60 | $145–$618 |
| Repair HVAC | 30 | — |
