Experts Reviews · Company report
Service Express Heating and Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Service Express Heating and Air Conditioning

Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 10 boiler installers · 4.9★ from 960 Google reviews

Report card

Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Service Express Heating and Air Conditioning is better than 95% of boiler installers.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Service Express Heating and Air Conditioning is better than 94% of boiler installers.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Service Express Heating and Air Conditioning is better than 100% of boiler installers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Service Express Heating and Air Conditioning is better than 100% of boiler installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Service Express Heating and Air Conditioning is better than 100% of boiler installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Service Express Heating and Air Conditioning is better than 100% of boiler installers.A
100

Reviews for your job

Customers hired Service Express Heating and Air Conditioning for 8 kinds of job.

Service Express Heating and Air Conditioning for install AC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.6k–$3.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Install AC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 25 Google reviews tagged “Install AC”

John8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Service Express has serviced our HVAC units for over 20 years. Not only have I been impressed with the level of service over this time frame, but every technician who has come into my home has been professional, courteous, and comfortable to be around. Thank you.

HVAC system repairA/C system repairInstall AC
Kurt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Great company, great team. I can always count on Alex to get it done quickly and correctly.

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
timothy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Knowledgible and trutworthy. Shared where he thought he could make an impprovement and where he thought we should save our money. We appreciated his urgency and flexibity for scheduling.

Paid $1,000+Reasonable priceInstall AC
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Bob and team did a flawless job on unico system install in a challenging old condo. Communication was great, work was carefully done and they didn’t make a mess. I couldn’t have asked for more.

Reasonable priceHVAC duct & vent installationInstall AC
Evan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I live in an old (1897) home. We purchased the home in 2020 and have been living with a handful of window AC units since then. The house has radiator heat. Floor to ceiling spaces are very tight and all the space is occupied by joists. So the house was a perfect candidate for a tube AC system. After some quick…

Paid $1,000+Reasonable priceInstallationInstall AC
Lesley9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Overall it was a good service. They provided a portable A/C to help keep the place cool while they worked. The only issue I had was that halfway through they realized they were missing a piece and had to go back to the shop. So the installation took longer.

Reasonable priceInstallationInstall AC
JonLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Hans has been very professional and prompt, knowledgeable and able to fix the problem. He is conscientious and thoughtful when in our home.

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
EileenLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great job. Prompt and efficient.

A/C system maintenanceInstall AC+ Quality
Guy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Used their maintenance and install services for 9 years on the last 2 houses i owned. Service Express 5 Stars!

HVAC system maintenanceHeating system installationInstall AC
Armando8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very happy ... Hans is the best. Reliable and professional.

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
CINDY2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They have alway did a great joy for use Cedric has done a great joy for use Kenny Vargas dose a great gob for us

A/C system maintenanceHeating system repairCleaning+ Responsiveness+ Punctuality+ Quality
Lynn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Emergency boiler repair was handled that day (we are existing customers). Mike talked us through everything he had to do.

Install AC+ Responsiveness+ Punctuality+ Quality
Douglas10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Service Express has serviced our air conditioning and boiler/hot water heating systems for decades. Their people are professional, and the equipment they have installed has been very reliable.

A/C system maintenanceInstall ACHeating system repair+ Quality+ Professionalism+ Value
Judy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I have been a customer since 1999. Unfortunately, our air conditioner broke down a week ago during a heat spell. I was so impressed with the professionalism, efficiency and teamwork of the entire staff to remedy the situation. Their response highlights why I have been a customer for so long.

A/C system maintenanceCleaningInstall AC
Nancy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have used Service Express for over 20 years. They have qualified technicians who are efficient and do their jobs well. We have used them for both installation of a new space pack system and for annual maintenance of both our A/C and furnace.

HVAC system maintenanceHVAC system repairInstall AC+ Quality+ Professionalism
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My 27 year old AC system went out. I called and had a diagnostic / estimating appointment within 2 days. Alex came at the beginning of the designated time window and was very thorough in reviewing the requirements for a new system and explaining to me the options available and the implications of those options. I…

Install ACInstall thermostatHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
Molly10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Installed 3 a/c units and a furnace. Great job, knowledgeable technicians and very customer focused.

Install AC+ Responsiveness+ Professionalism+ Value
CarolLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Service Express installed a Unico high velocity air conditioning system in our late 19th century home. We received several estimates on this work and found that Service Express was the only company whose people demonstrated a solid understanding of what it would involve. Their pricing is competitive. Any glitches in…

A/C system maintenanceHVAC duct & vent cleaningCleaning+ Responsiveness+ Punctuality+ Quality
CRAIG2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Always professional/honest and clearly describe recommended repairs or services!!`

A/C system maintenanceDuctless heating & A/C servicesHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Kati1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Would definitely call these guys back any time I needed help with AC or heating. Cedric did a very thorough job. He was very helpful and polite and great at his job. Thank you for your help!

A/C system maintenanceInstall AC+ Responsiveness+ Quality+ Professionalism
timothy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceInstall AC
Betty3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Rating only, no written review.

Reasonable priceInstall AC
Mary4 years ago★★★★★

Rating only, no written review.

Ductless heating & A/C servicesHeating system maintenanceInstall AC+ Professionalism
Alexander1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Install AC+ Quality+ Professionalism+ Value
Amanda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C system maintenanceInstall ACInstall thermostat+ Punctuality+ Quality+ Professionalism

Price

$2280% vs typical boiler installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 76%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance219$37–$264
A/C system maintenance155$39–$318
Heating system maintenance107$37–$317
Cleaning88$135–$484
Heating system repair67$78–$745
A/C system repair66$216–$611
HVAC system repair60$145–$618
Repair HVAC30—

Compare with