Experts Reviews · Company report
Service Express Heating and Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Service Express Heating and Air Conditioning

Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 10 boiler installers · 4.9★ from 960 Google reviews

Report card

Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Service Express Heating and Air Conditioning is better than 95% of boiler installers.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Service Express Heating and Air Conditioning is better than 94% of boiler installers.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Service Express Heating and Air Conditioning is better than 100% of boiler installers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Service Express Heating and Air Conditioning is better than 100% of boiler installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Service Express Heating and Air Conditioning is better than 100% of boiler installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Service Express Heating and Air Conditioning is better than 100% of boiler installers.A
100

Reviews for your job

Customers hired Service Express Heating and Air Conditioning for 8 kinds of job.

Service Express Heating and Air Conditioning for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Installation” · showing 20

Muamer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We’ve had a great experience with Service Express Heating & Air. They are professional, honest, and transparent, taking the time to explain what actually needs to be done—and just as importantly, what doesn’t. I really appreciate that they don’t try to upsell unnecessary services. It’s refreshing to find a company…

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
George10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Service Express has been an excellent company to work with over many years. All the service people, are very professional, polite and helpful...and do a great job.

Reasonable priceA/C system maintenanceInstallationHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Kay10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Service Express is always professional in scheduling, communication and quality of service. Highly recommended!

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Value
Jill1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Rudy was knowledgeable and professional! He diagnosed the problem quickly, thoroughly explained the options and fixed our unit! The house is cool once more!

Paid $1,000+Reasonable priceInstallationThermostat installation
Ray13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Rudi Lopez, did an excellent job Service Express is just the BEST it's that simple. They service all of my equipment Heating, air conditioning, and even replaced my hot water tank. When you call them, you know it's done.

Great priceHeating system repairCleaning+ Responsiveness+ Punctuality+ Quality
Kurt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Great company, great team. I can always count on Alex to get it done quickly and correctly.

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
Evan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I live in an old (1897) home. We purchased the home in 2020 and have been living with a handful of window AC units since then. The house has radiator heat. Floor to ceiling spaces are very tight and all the space is occupied by joists. So the house was a perfect candidate for a tube AC system. After some quick…

Paid $1,000+Reasonable priceInstallationInstall AC
Lesley9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Overall it was a good service. They provided a portable A/C to help keep the place cool while they worked. The only issue I had was that halfway through they realized they were missing a piece and had to go back to the shop. So the installation took longer.

Reasonable priceInstallationInstall AC
JonLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Hans has been very professional and prompt, knowledgeable and able to fix the problem. He is conscientious and thoughtful when in our home.

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
Armando8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very happy ... Hans is the best. Reliable and professional.

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
Arthur16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Orlando, the technician, is an outstanding representative for Service Express. He was very knowledgeable and thorough as he worked methodically to determine why my boiler wasn’t working. I could tell that he was well trained in diagnosing what could be causing the problem and he kept me informed about what he found…

Heating system repairCleaningInstallation+ Responsiveness+ Punctuality+ Quality
CINDY2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They have alway did a great joy for use Cedric has done a great joy for use Kenny Vargas dose a great gob for us

A/C system maintenanceHeating system repairCleaning+ Responsiveness+ Punctuality+ Quality
Karen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We have used Service Express for years and have always been pleased with our service. Mike was wonderful and very pleasant to talk too. He worked hard to resolve my issues in extreme heat! Thank You

Installation
CarolLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Service Express installed a Unico high velocity air conditioning system in our late 19th century home. We received several estimates on this work and found that Service Express was the only company whose people demonstrated a solid understanding of what it would involve. Their pricing is competitive. Any glitches in…

A/C system maintenanceHVAC duct & vent cleaningCleaning+ Responsiveness+ Punctuality+ Quality
Deb1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Bob came out to give us a quote on a new Unico system. He was professional, efficient and clearly knew exactly what he was doing. I really appreciated his straight-forward nature and obvious knowledge of what he was doing. I'm just waiting for his number to hopefully move ahead with using his company. *Update*…

Installation+ Professionalism
Vikram5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

HVAC system repairInstallation+ Value
heather3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Installation
Mh1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

InstallationHeating system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality
Kara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC duct & vent cleaningInstallation+ Responsiveness
Socorro5 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC duct & vent cleaningHeating system maintenance+ Responsiveness+ Quality+ Professionalism

Show more installation reviews (1 more) →

Price

$2280% vs typical boiler installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 76%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance219$37–$264
A/C system maintenance155$39–$318
Heating system maintenance107$37–$317
Cleaning88$135–$484
Heating system repair67$78–$745
A/C system repair66$216–$611
HVAC system repair60$145–$618
Repair HVAC30—

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