Experts Reviews · Company report
Service Force Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Service Force Plumbing

Rockville, MD · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 82 septic tank services · 4.9★ from 740 Google reviews

Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Service Force Plumbing is better than 90% of septic tank services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Service Force Plumbing is better than 81% of septic tank services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Service Force Plumbing is better than 100% of septic tank services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Service Force Plumbing is better than 100% of septic tank services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Service Force Plumbing is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Service Force Plumbing is better than 100% of septic tank services.A
100

Reviews for your job

Customers hired Service Force Plumbing for 8 kinds of job.

Service Force Plumbing for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.46
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 31
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 46 Google reviews tagged “Water heater installation” · showing 20

Judy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great comunication, quick service, reliable and friendly staff

Water heater installationPlumbing pipe repairFaucet repair
Liz3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Amazing Company, will be life long customers!

Water heater installation
VelmaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Very professional. Provided details to what is being done (all key steps).

Water heater installation
Jill10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

On time Knowledgeable Reasonably priced

Reasonable priceWater heater installation
Aravindan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had an overall great experience. We noticed our hot water availability had been tapering off over a week or so and the Service Force team was able to fix the problem the next day which was unexpected. Ethan and Cameron did a great job of explaining the likely cause better than others we had contacted, going…

Water heater installation
Carol2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Service Force Plumbing provided excellent service. The technicians of my water heater were on time and efficiently completed the installation. They worked well together, were friendly, and kindly answered my questions about the technology which I found quite interesting.

Water heater installation
JoannaLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I requested a quote to replace water/heater in my home and one of the owners, Roy, reached out right away. He was able to walk me through the different options and how the process works etc. He was very friendly and professional, and offered a very reasonable price for the unit we're looking for. Tyler Pittenger was…

Water heater installation
BrianLocal Guide · 192 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

My first experience with Service Force was for a major electric hot water heater upgrade. We remodeled our primary bathroom which includes a large standalone tub so a bigger, 80 gal water heater was required. The Service Force team walked us through the options and positioning of the new heater and were on time,…

Customer photo from Brian's reviewCustomer photo from Brian's reviewCustomer photo from Brian's review
Water heater installation+ Responsiveness+ Punctuality+ Quality
Aaron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

If I could give Service Force more than five stars, I would. They are consummate professionals, responding quickly to new service requests, arriving on time, delivering on budget (with the price known in advance), and explaining any issues that may arise along the way. We've used them for water heater replacement,…

Water heater installationPlumbing leak repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Prompte and excellent service

Water heater installation+ Responsiveness+ Quality+ Professionalism
ErisLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Service Force Plumbing has helped me numerous times over the course of a couple weeks, they helped me with urgent issues and were amazing! I am so relieved to finally find a plumber that is professional, honest and fair priced. They could have upsold me on a very expensive unit but gave me the option of the best…

Water heater installationToilet repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Ann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I was very impressed with our plumber Harold who was courteous, on time, knowledgeable, and an efficient worker! Thanks for your service.

Water heater installation+ Value
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Everything worked as scheduled. They even found me an electrician to complete the installation.

Water heater installation
Ken5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Was a great experience, everything went as it should and was a great value!

Water heater installation+ Responsiveness+ Punctuality+ Quality
Chris5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Finally getting around to provide this review after several plumbing services have been performed by Service Force over the past couple of years. Roy and Hendrik are amazing and Roy will make sure he sends the right person for the job. The first was a main sewer line clog that Harold identified and expertly…

Plumbing leak detectionWater heater installationPlumbing pipe repair+ Responsiveness+ Quality+ Professionalism
Ched5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They responded quickly, thoroughly, and professionally, to a major pipe fracture in our home. Hendrik was terrific.

Water heater installationPlumbing leak repair+ Quality+ Value
Joseph3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Service Force Plumbing replaced our leaking tank water heater in less than 24 hours of it failing. After much education from Roy (who quickly answered every call) and a same morning site survey by Hendrik, we were able to make an informed decision and switch to tankless. Their job team arrived within an hour of…

Water heater installationPlumbing pipe repair
Rhonda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and knowledgeable on water heater install. Definitely would reccommend!

Water heater installation
Rendell7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The Service Force team is awesome! After calling several plumbers because of a surprise leak and water heater failure, I reached Roy on the phone. They couldn't come out that night (it was late), but he used FaceTime to show me what to do to drain the water heater and turn off the gas until they could get to my…

Water heater installation+ Responsiveness+ Punctuality+ Quality
Gong10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a major renovation project with Service Force Plumbing…which was to replace a 1960s cast iron boiler for the hydronic baseboards and a 50-gallon domestic hot water boiler with a high-efficient Navien boiler plus a side tank. From the very first meeting with Hendrik (co-owner), I was very impressed by his…

Water heater installation+ Responsiveness+ Punctuality+ Quality

Show more water heater installation reviews (26 more) →

Price

$447+7% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 66%Overpriced 8%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair66$322–$1.1k
Toilet repair58$216–$593
Plumbing leak detection55$104–$618
Drain cleaning54$228–$493
Plumbing leak repair49$271–$1.1k
Water heater installation46$1.2k–$2.4k
Sewer repair28$393–$2.1k
Outdoor plumbing system repair26$328–$1.2k

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