Experts Reviews · Company report
Service Masters Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Service Masters Auto Repair

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #100Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 369 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Service Masters Auto Repair is better than 92% of auto repair shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Service Masters Auto Repair is better than 87% of auto repair shops.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Service Masters Auto Repair is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Service Masters Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Service Masters Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Service Masters Auto Repair is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Service Masters Auto Repair for 8 kinds of job.

Service Masters Auto Repair for auto engine diagnostic

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Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#82 / 234
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Auto engine diagnostic”

LucasLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

These guys are amazing! I finally found a mechanic that I can trust to do good work and they don’t over charge. They take the time to answer all your questions and even take you out to the shop and show you what is going on. Family owned and they treat you right and don’t push unnecessary work on you. I’ve been…

Great priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
KimberlyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I really like these guys. Responsive, thorough and honest. They keep me informed with what's going on with my vehicle with color-coded reports highlighting and estimating repairs they recommend immediately, as well as repairs that can wait a bit, which helps me plan my budget . Their cost estimates are clear and…

Reasonable priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Colleen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service and great staff

Reasonable priceAuto engine diagnosticAuto exhaust system replacementAir conditioning
Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Top notch service shop! They have done a lot of work on my Toyota 4runner. Installed a completely new suspension system with a lift, new steering rack. Bushings and linkages. They also spent quite a bit of time getting the evap system functioning and not leaking. They also fixed the oil leaks from the valve covers.…

Reasonable priceSteering & suspension repairAuto exhaust system repairGeneral repairs & maintenance
Pat1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I took my 27 year old car in to Service Masters for some much needed TLC. They checked it all out and told me what had to be done to make it safe and run great. This old of a car it is very hard to get certain parts but with their expert knowledge and experience they were able to work around those issues. They went…

Great priceSteering & suspension repairGeneral repairs & maintenanceSteering & suspension replacement
Justin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I had an unknown issue with my vehicle, when I brought it in they were very timely and detailed about the issue that was occurring. More importantly they were honest and concise with the options and recommendations for the solutions.

General repairs & maintenanceAuto engine diagnosticVehicle Inspection
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Justin and his team are great! I take all of my cars to Service Masters. Oil Changes, Brakes, Repairs, they do it all for me at a great price!

Electrical repairAuto engine diagnostic
Aaron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve been taking my car here for a little less than a year now and they have been nothing but great to me! Very honest and prompt with their work and responses to my inquiries. This latest experience was the best! Dustan was super professional and I even received a texted link with pictures and updates from the…

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticTire rotations
ToddLocal Guide · 210 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

You know those "local" shops that you are always looking for where they take an interest in your vehicle? This is one of those shops. They get work done quickly, are very professional and personable as well. I usually don't give out 5 stars but there was simply nothing not to like about this Service Master.

Air & cabin filter replacementAuto battery replacementAuto water leak repair
ChenyangLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience, was super helpful when my car broke down couple blocks away. Professional diagnostics and repair, very detailed highly recommended

Auto engine diagnosticTransmission
Becca2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had to take my car into the shop for a few different issues and Justin was honest and considerate. After my whole experience, I would recommend Service Masters.

Auto engine diagnosticOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 57%Overpriced 1%Not sure 3%

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