Analyzing 7,598,9907.6M ReviewsFor 21,41121.4K Experts

Experts Reviews · Company report
Service Masters Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Service Masters Auto Repair

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #100Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 369 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Service Masters Auto Repair is better than 92% of auto repair shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Service Masters Auto Repair is better than 87% of auto repair shops.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Service Masters Auto Repair is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Service Masters Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Service Masters Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Service Masters Auto Repair is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Service Masters Auto Repair for 8 kinds of job.

Service Masters Auto Repair for electrical repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#37 / 139
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Electrical repair”

shaun2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The gang at service masters did a great job diagnosing my daughter’s mini cooper and communicating clearly what was happening with the car. They went above and beyond making sure the car was repaired and running properly.

Reasonable priceElectrical repair
JeffreyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

These guys are great! They are fast efficient and totally honest as to the repairs that need to be done. I would highly recommend them to anyone needing auto repair!

Great priceElectrical repair
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They fitted my emergency work into their schedule and finished in one day. Such a relief. In the process they fixed something I hadn’t known wasn’t working.

Electrical repair
Jamen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I’ve taken a few of my cars to these guys and they have exceeded expectations every time.

Customer photo from Jamen's review
Reasonable priceElectrical repairAuto A/C rechargeElectrical
Sherman2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

You guys are always on top of all of our repairs! Having multiple older cars needing repairs I’m so glad we’ve found an honest repair shop we can count on!

Reasonable priceElectrical repairAir & cabin filter replacementExhaust
Mike7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I was so grateful for Service Master and their abilities to take care of my vehicles. They took special care of my car and was very thorough and professional with everything. They communicated on what was needed and kept me updated along the process. Everyone there was very kind and helpful! I 100% would recommend…

Electrical repairAuto power window repairSteering & suspension repair
Jon9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Service Masters in Draper are my go-to-guys for my vehicles.

Reasonable priceElectrical repair
BrightonLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Always crush it, they got my project vehicle on the road again

Electrical repairTiresSteering & suspension repair
PaolaLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I had such a great experience at Service Masters. They are truly an excellent and trustworthy independent mechanic. I came in wanting to get three different things checked on my car, and at most places that would have cost a lot just for the diagnostic alone. Service Masters actually waived the evaluation fee and…

Great priceElectrical repairAir & cabin filter replacementAuto battery replacement
DavidLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Great experience. Walked me through the process and got me in quick. Very daily priced and upfront honest about the repair.

Electrical repairEngine repairWheel alignment
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Justin and his team are great! I take all of my cars to Service Masters. Oil Changes, Brakes, Repairs, they do it all for me at a great price!

Electrical repairAuto engine diagnostic
ToddLocal Guide · 210 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

You know those "local" shops that you are always looking for where they take an interest in your vehicle? This is one of those shops. They get work done quickly, are very professional and personable as well. I usually don't give out 5 stars but there was simply nothing not to like about this Service Master.

Air & cabin filter replacementAuto battery replacementAuto water leak repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 57%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance26—
Oil change25—
Brakes14—
Steering & suspension repair13—
Vehicle Inspection12—
Electrical repair12—
Auto engine diagnostic11—
Engine repair9—

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