Experts Reviews · Company report
Service Masters Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Service Masters Auto Repair

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #100Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 369 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Service Masters Auto Repair is better than 92% of auto repair shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Service Masters Auto Repair is better than 87% of auto repair shops.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Service Masters Auto Repair is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Service Masters Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Service Masters Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Service Masters Auto Repair is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Service Masters Auto Repair for 8 kinds of job.

Service Masters Auto Repair for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#54 / 216
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 26 Google reviews tagged “General repairs & maintenance”

Makenzie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Highly recommend!! I’ve had great experience every time I’ve been here! They take the time to explain what my car needs without being pushy. The work is done quickly and efficiently. I’ll definitely be coming back and have already recommended them to family!

Great priceAuto battery replacementGeneral repairs & maintenanceVehicle Inspection
LucasLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

These guys are amazing! I finally found a mechanic that I can trust to do good work and they don’t over charge. They take the time to answer all your questions and even take you out to the shop and show you what is going on. Family owned and they treat you right and don’t push unnecessary work on you. I’ve been…

Great priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
Doug5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Just about ready to hook up the camper and head for the mountains. The check engine light comes on . Took the truck to Service Masters, they were great. They squeezed me in diagnosing and repairing the truck so I could have my vacation. Within a couple of hours I was on my way. I’m very grateful to Service Masters.…

Reasonable priceGeneral repairs & maintenanceOil change
KimberlyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I really like these guys. Responsive, thorough and honest. They keep me informed with what's going on with my vehicle with color-coded reports highlighting and estimating repairs they recommend immediately, as well as repairs that can wait a bit, which helps me plan my budget . Their cost estimates are clear and…

Reasonable priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Brent3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Service Masters has always taken very good care of my families cars and each of us. I highly recommend them to anyone.

Reasonable priceGeneral repairs & maintenanceAuto brake repairVehicle Inspection
Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Top notch service shop! They have done a lot of work on my Toyota 4runner. Installed a completely new suspension system with a lift, new steering rack. Bushings and linkages. They also spent quite a bit of time getting the evap system functioning and not leaking. They also fixed the oil leaks from the valve covers.…

Reasonable priceSteering & suspension repairAuto exhaust system repairGeneral repairs & maintenance
Ryry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Awesome experience. I came in with a check engine light (evap codes) which was quickly diagnosed to be the purge valve and replaced. When my check engine light came back on Dustan found it to be a niche electrical/ECU issue that he didn’t have the tools for, and because my check engine light was still on, he…

General repairs & maintenance
Pat1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I took my 27 year old car in to Service Masters for some much needed TLC. They checked it all out and told me what had to be done to make it safe and run great. This old of a car it is very hard to get certain parts but with their expert knowledge and experience they were able to work around those issues. They went…

Great priceSteering & suspension repairGeneral repairs & maintenanceSteering & suspension replacement
BrightonLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Always crush it, they got my project vehicle on the road again

Electrical repairTiresSteering & suspension repair
PatrickLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great crew. They updated me throughout the duration of the job. Repairs were extensive and they completed the work quickly.

Reasonable priceTiresSteering & suspension repairGeneral repairs & maintenance
HLocal Guide · 93 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great same day service with an appointment.

Reasonable priceGeneral repairs & maintenanceOil change
RA1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

So glad I found this place had them repair my car after I had it fix somewhere else and it wasn’t done right. They were friendly and very helpful

Great priceGeneral repairs & maintenance
Kayleigh4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Came in as an emergency and was helped immediately and thoroughly. The owner is respectful, knowledgeable, and was very great to work with. Clean shop, efficient, and helpful. Would recommend to anyone in our out of the area

Great priceGeneral repairs & maintenanceElectricalVehicle Inspection
KentrellLocal Guide · 178 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Excellent service! Found them online after doing some research. The staff were very professional and knowledgeable about car maintenance/repairs. After a brief conversation we determined that the part needing replacing was repairable. Service was performed within 2 days. I highly recommend this shop.

Customer photo from Kentrell's reviewCustomer photo from Kentrell's review
Reasonable priceGeneral repairs & maintenance
Conner3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Fantastic local shop to get your repairs / services done.

Great priceGeneral repairs & maintenance
quinton5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

have brought my 4runner here for repairs and they always get it done in good time and have answers for any questions you may have, dustan is always a great help as well!

General repairs & maintenance
MaxwellLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

My car started having sluggish symptoms and had a check engine light for a Knock Sensor. Naturally, I was pretty worried about the vehicle so I came here because of the reviews and hours. I worked with Dustin who was a pleasure to work and communicate with. He easily and patiently explained each issue and was…

Great priceGeneral repairs & maintenanceEngine repairService not listed
Justin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I had an unknown issue with my vehicle, when I brought it in they were very timely and detailed about the issue that was occurring. More importantly they were honest and concise with the options and recommendations for the solutions.

General repairs & maintenanceAuto engine diagnosticVehicle Inspection
RionLocal Guide · 87 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

These guys go above and beyond, I'm beyond impressed and will be using them as my primary mechanic going forward. They stand by their work, the quality is excellent, and their customer service is superb. Story time: A couple of weeks back I had my truck in to the dealership for maintenance work. As part of that…

Great priceGeneral repairs & maintenanceSteering & suspension replacementWheel alignment
Reed6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had a transmission service, they were fast and did a great job

Reasonable priceGeneral repairs & maintenance
Aaron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve been taking my car here for a little less than a year now and they have been nothing but great to me! Very honest and prompt with their work and responses to my inquiries. This latest experience was the best! Dustan was super professional and I even received a texted link with pictures and updates from the…

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticTire rotations
Richard5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

You were very friendly and did my oil change fast. I will be back when ever I need service.

Reasonable priceGeneral repairs & maintenanceService not listed
ToddLocal Guide · 210 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

You know those "local" shops that you are always looking for where they take an interest in your vehicle? This is one of those shops. They get work done quickly, are very professional and personable as well. I usually don't give out 5 stars but there was simply nothing not to like about this Service Master.

Air & cabin filter replacementAuto battery replacementAuto water leak repair
McKaila1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I honestly don't think I can go anywhere else after my experience here! Scott and Justin were so friendly and genuinely helpful. The communication is truly out of this world. You get real time updates on what is going on with your vehicle. Their pricing transparency is AMAZING! There were no surprises when I came to pick up!

General repairs & maintenance
Jonathan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I loved it here. They were super helpful and explained everything they were doing and how it worked. Really friendly and quick to get the work done.

General repairs & maintenance
JeremyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys were very professional and super helpful with my sons car. I will definitely go back. Extremely efficient and well run business.

Auto battery replacementElectricalGeneral repairs & maintenance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 57%Overpriced 1%Not sure 3%

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