Analyzing 7,598,9907.6M ReviewsFor 21,41121.4K Experts

Experts Reviews · Company report
Service Masters Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Service Masters Auto Repair

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #100Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 369 Google reviews

📞 Call (385) 503-4512Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Service Masters Auto Repair is better than 92% of auto repair shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Service Masters Auto Repair is better than 87% of auto repair shops.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Service Masters Auto Repair is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Service Masters Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Service Masters Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Service Masters Auto Repair is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Service Masters Auto Repair for 8 kinds of job.

Service Masters Auto Repair for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#87 / 218
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Steering & suspension repair”

Kyle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Service masters did great work at an affordable price for my Camaro. It needed tires brakes and coilovers. I was out of town for a week, left the car with them and not only did they get the brakes and coilovers on the car and aligned, but they also brought my rims to a tire shop to mount and balance my tires before…

Reasonable priceTiresSteering & suspension repairWheel alignment
Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Top notch service shop! They have done a lot of work on my Toyota 4runner. Installed a completely new suspension system with a lift, new steering rack. Bushings and linkages. They also spent quite a bit of time getting the evap system functioning and not leaking. They also fixed the oil leaks from the valve covers.…

Reasonable priceSteering & suspension repairAuto exhaust system repairGeneral repairs & maintenance
Mike7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I was so grateful for Service Master and their abilities to take care of my vehicles. They took special care of my car and was very thorough and professional with everything. They communicated on what was needed and kept me updated along the process. Everyone there was very kind and helpful! I 100% would recommend…

Electrical repairAuto power window repairSteering & suspension repair
Pat1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I took my 27 year old car in to Service Masters for some much needed TLC. They checked it all out and told me what had to be done to make it safe and run great. This old of a car it is very hard to get certain parts but with their expert knowledge and experience they were able to work around those issues. They went…

Great priceSteering & suspension repairGeneral repairs & maintenanceSteering & suspension replacement
BrightonLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Always crush it, they got my project vehicle on the road again

Electrical repairTiresSteering & suspension repair
PatrickLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great crew. They updated me throughout the duration of the job. Repairs were extensive and they completed the work quickly.

Reasonable priceTiresSteering & suspension repairGeneral repairs & maintenance
JohnLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Justin did a great job listening to what my concerns were, and then proposed a solution to the problem that fit my needs. Execution was flawless, leaving me extremely satisfied. Thank you Justin and team!

Reasonable priceSteering & suspension repair
Phong3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dustin and his team did a fantastic job and were super accommodating when I needed some last minute major repairs. They provided great service at a fair and reasonable price, didn't up sell me, gave me a full explanation of all my options and made great recommendations. During the repair they went above and beyond…

Great priceSteering & suspension repair
ToddLocal Guide · 210 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

You know those "local" shops that you are always looking for where they take an interest in your vehicle? This is one of those shops. They get work done quickly, are very professional and personable as well. I usually don't give out 5 stars but there was simply nothing not to like about this Service Master.

Air & cabin filter replacementAuto battery replacementAuto water leak repair
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Friendly, fast and knowledgeable.

Steering & suspension repair
Jon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a great experience and honest open communication about my diagnosis and repair.

Steering & suspension repair
Sebastián5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent work, and communication skills, definitely would go again. Keep on.

A/C installation & repairSteering & suspension repair
EdwardLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★

Rating only, no written review.

Not sureSteering & suspension repairOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 57%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance26—
Oil change25—
Brakes14—
Steering & suspension repair13—
Vehicle Inspection12—
Electrical repair12—
Auto engine diagnostic11—
Engine repair9—

Compare with

Trusty Auto Repair (Mobile Mechanic) logoTrusty Auto Repair (Mobile Mechanic)Experts Score 98Lehi · 4.99★Mitchell Garage logoMitchell GarageExperts Score 93Lehi · 4.92★Jake's Auto & Truck Repair logoJake's Auto & Truck RepairExperts Score 90Lehi · 4.83★