Analyzing 7,554,3837.6M ReviewsFor 21,28721.3K Experts

Experts Reviews · Company report
Service Masters Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Service Masters Auto Repair

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #100Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 369 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Service Masters Auto Repair is better than 92% of auto repair shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Service Masters Auto Repair is better than 87% of auto repair shops.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Service Masters Auto Repair is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Service Masters Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Service Masters Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Service Masters Auto Repair is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Service Masters Auto Repair for 8 kinds of job.

Service Masters Auto Repair for vehicle inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Vehicle Inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#45 / 122
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Vehicle Inspection”

Makenzie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Highly recommend!! I’ve had great experience every time I’ve been here! They take the time to explain what my car needs without being pushy. The work is done quickly and efficiently. I’ll definitely be coming back and have already recommended them to family!

Great priceAuto battery replacementGeneral repairs & maintenanceVehicle Inspection
KimberlyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I really like these guys. Responsive, thorough and honest. They keep me informed with what's going on with my vehicle with color-coded reports highlighting and estimating repairs they recommend immediately, as well as repairs that can wait a bit, which helps me plan my budget . Their cost estimates are clear and…

Reasonable priceAir & cabin filter replacementTiresGeneral repairs & maintenance
LaurenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Service Masters Auto Repair was recommended to me to replace the water pump in my Jeep Grand Cherokee and they had the part ordered and the repair completed in a day! They were so kind and helpful and I highly recommend them!

Great priceAuto water leak repairVehicle Inspection
Jamen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I’ve taken a few of my cars to these guys and they have exceeded expectations every time.

Customer photo from Jamen's review
Reasonable priceElectrical repairAuto A/C rechargeElectrical
Brent3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Service Masters has always taken very good care of my families cars and each of us. I highly recommend them to anyone.

Reasonable priceGeneral repairs & maintenanceAuto brake repairVehicle Inspection
Isaac3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They scheduled me in a pinch and took less time than they said it would take. It was a pre-purchase inspection and they were very thorough. Would highly recommend.

Vehicle Inspection
braden5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They did an amazing job on a pre-purchase inspection i had them do. Very thorough and very friendly service!! I would recommend them for any service you need!!!

Great priceVehicle Inspection
Kayleigh4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Came in as an emergency and was helped immediately and thoroughly. The owner is respectful, knowledgeable, and was very great to work with. Clean shop, efficient, and helpful. Would recommend to anyone in our out of the area

Great priceGeneral repairs & maintenanceElectricalVehicle Inspection
Justin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I had an unknown issue with my vehicle, when I brought it in they were very timely and detailed about the issue that was occurring. More importantly they were honest and concise with the options and recommendations for the solutions.

General repairs & maintenanceAuto engine diagnosticVehicle Inspection
Aaron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve been taking my car here for a little less than a year now and they have been nothing but great to me! Very honest and prompt with their work and responses to my inquiries. This latest experience was the best! Dustan was super professional and I even received a texted link with pictures and updates from the…

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticTire rotations
ToddLocal Guide · 210 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

You know those "local" shops that you are always looking for where they take an interest in your vehicle? This is one of those shops. They get work done quickly, are very professional and personable as well. I usually don't give out 5 stars but there was simply nothing not to like about this Service Master.

Air & cabin filter replacementAuto battery replacementAuto water leak repair
JeremyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys were very professional and super helpful with my sons car. I will definitely go back. Extremely efficient and well run business.

Auto battery replacementElectricalGeneral repairs & maintenance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 57%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance26—
Oil change25—
Brakes14—
Steering & suspension repair13—
Vehicle Inspection12—
Electrical repair12—
Auto engine diagnostic11—
Engine repair9—

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