Analyzing 8,598,8138.6M ReviewsFor 24,44724.4K Experts

Experts Reviews · Company report
Service: Rhinelander Chevrolet GMC Cadillac logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%78+18.9Value 14%96+13.6Replies to reviews 7%100+7.1Momentum penalty71−2.9Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Service: Rhinelander Chevrolet GMC Cadillac

Rhinelander, WI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #82Position by Experts Score among all companies we track in this category. of 110 oil change services · 4.7★ from 133 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Service: Rhinelander Chevrolet GMC Cadillac is better than 70% of oil change services.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Service: Rhinelander Chevrolet GMC Cadillac is better than 78% of oil change services.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Service: Rhinelander Chevrolet GMC Cadillac is better than —% of oil change services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Service: Rhinelander Chevrolet GMC Cadillac is better than 96% of oil change services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Service: Rhinelander Chevrolet GMC Cadillac is better than 71% of oil change services.B
71
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Service: Rhinelander Chevrolet GMC Cadillac is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Service: Rhinelander Chevrolet GMC Cadillac for 6 kinds of job.

Service: Rhinelander Chevrolet GMC Cadillac for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#50 / 64
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “General repairs & maintenance”

Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★

First oil change and service on Tahoe 4450 miles. Also discussed short loss of power and other issues that I wanted documented on my records. Service was good.

Not sureGeneral repairs & maintenanceAuto engine diagnosticTire rotations
celebrate12039 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Extremely happy with the entire staff at Rhinelander Chevrolet GMC Cadillac. They truly care for their customers and give them the best quality pricing and service. Will definitely come back again and highly recommend to other consumers. We did purchase our Acadia from them and totally love it.

Great priceGeneral repairs & maintenance
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great dealership. I have purchased numerous preowned vehicles from Rhinelander gm, over the past 15 years or so. All our service work is done here as well. Including purchasing tires here, with free rotation for the life of the tire. Plus the cost was competitive with Tire Rack.

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceTire rotations
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Took care of my problem fast very professional.i would definitely bring my truck in again..

Reasonable priceGeneral repairs & maintenanceAuto engine diagnostic
Jessii12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Once again, Rhinelander Toyota is i=on the mark! Totally worth the drive up from Wausau!

Great priceGeneral repairs & maintenance
John8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Service was done in a timely manner and the waiting area is very nice with popcorn and drinks

Great priceGeneral repairs & maintenance
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I liked the ability to talk to the mechanic that did the work

Great priceGeneral repairs & maintenance
Thomas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Making an appt was fast and easy! Dropped off my truck for repairs and was done faster than I expected. These guys do great work!

Reasonable priceGeneral repairs & maintenance
EdLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great communication and timely work done to our 2013 Toyota Tundra.

Reasonable priceGeneral repairs & maintenanceTire rotationsOil change
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Reasonable priceGeneral repairs & maintenance
Cyrus1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Reasonable priceGeneral repairs & maintenance
Jamesa year ago★★★★★

Rating only, no written review.

Great priceGeneral repairs & maintenance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 45%Overpriced 3%Not sure 18%

Jobs customers hired them for

JobReviewsCategory typical
Oil change23—
Tire rotations18—
General repairs & maintenance12—
Tires5—
Air & cabin filter replacement5—
Auto engine diagnostic3—

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