Experts Reviews · Company report
SERVPRO of Appleton logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%61+33.3Reliability 24%36+8.7Value 14%84+11.9Replies to reviews 7%96+6.8Craft & service penalty82−1.8Momentum penalty44−5.6Experts Score= 53Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCORE

SERVPRO of Appleton

Appleton, WI · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #122Position by Experts Score among all companies we track in this category. of 124 house cleaning services · 4.7★ from 253 Google reviews

Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Appleton is better than 61% of house cleaning services.B
61
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Appleton is better than 36% of house cleaning services.D
36
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Appleton is better than 82% of house cleaning services.A
82
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Appleton is better than 84% of house cleaning services.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Appleton is better than 44% of house cleaning services.C
44
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Appleton is better than 96% of house cleaning services.A
96

Reviews for your job

Customers hired SERVPRO of Appleton for 8 kinds of job.

SERVPRO of Appleton for water removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.78
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Water removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.80%

All 18 Google reviews tagged “Water removal”

Betty6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The day after the tornado Servpro was at our condo bright and early to start what they do. Besides physical support they were moral support for me. Every time I had a question they did what they could to get me an answer. Always got a call back or a text. What a great company with great employees.

RoofingWater removalFlooring
Kristi7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I was blessed to have this company come !! They came from out of state to help with a severe storm that ravaged my area. I had major water damage due to not having power for 4 days . My sump pump overflowed and my lower level was a total loss! They truly helped with MAJOR clean out and were great to answer any questions! I highly recommend this company!

Reasonable priceWater removalFlooringMold mitigation
Kelly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had a pipe burst and flood the entire house…… mini disaster. Servpro responded immediately, the house had to be taken down to the studs and have a complete overhaul. Glen and Justine and Junelle(insurance) were absolutely amazing. The communication was over the top. It did not matter what time of day I contacted…

Reasonable priceFlood restorationRemodelingMold inspection
Janet7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Had a wet basement with carpeting that required carpet removal and water restoration. Very prompt service when I made call. An entire crew emerged on the premise. Carpet removed and hauled away. Fans installed and within a few days room was dry. The staff checked in to confirm things were doing well. I recommend…

Reasonable priceMold inspectionWater removal
Kari4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

SERVPRO did an incredible job! They called us within 5 minutes of filing a claim with our insurance. They showed up within hours to begin the inspection of our water damage and got right to work on setting up. The next day, an entire crew showed up to begin taking walls, flooring, ceilings, etc out for effective…

Flood restorationFlood cleanupWater removal
Christina11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We recently had our kitchen redone by Servpro, and we couldn’t be happier with the results! From start to finish, the experience was smooth, professional, and exceeded our expectations. A special thank you goes to Justine, who was both our kitchen designer and project manager. She was absolutely amazing—always…

Reasonable priceRemodelingWater removal
Jessie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Do NOT use. They nickel and dime you for every little thing but won’t tell you about any of the charges until the very end. We were charged $150 every time they did a five minute moisture check. They also ripped off huge parts of our plaster with their tape, and I had to argue with them to cover the damage they caused.

OverpricedFlood restorationFlood cleanupWater removal
Angela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I work in Appleton and our entire strip center recently experienced a water main break. Servpro has been a life saver for the removal of water in not only our store, but the three other businesses in our building. They are efficient, professional and kind. Beau, Luke and the entire team have been nothing short of amazing. I would highly recommend.

Flood cleanupFlood restorationWater removal+ Responsiveness+ Punctuality+ Quality
Jen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had water damage upstairs and downstairs in our home, everyone I’ve talked to at Servpro has been friendly, helpful, and professional. Corey Miller has been the absolute best through this whole process! He has been personable, knowledgeable, always willing to answer questions and takes pride In completing the job…

Water damage-related cleanup & repairFlooringRemodeling+ Responsiveness+ Punctuality+ Quality
Virginia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This company is excellent! They got to our house quickly and was able to minimize the water damage to our basement. Very professional and courteous.

Flood cleanupMold mitigationMold remediation+ Responsiveness+ Punctuality+ Professionalism
Patrick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Servpro was very responsive when we had an appliance flood our home. Staff was courteous and helpful in getting remediation started.

Flood cleanupWater removal+ Responsiveness
Kathleen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike Royston was great. Answered all my questions, on time and very helpful.

Flood cleanupMold remediationWater removal+ Responsiveness+ Punctuality+ Quality
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Joe and Ronda responded to our Christmas day water emergency very professionally. Even though there were many other customers with similar issue because of the big freeze we felt we were their only one! Congratulations to the crew!

Water removal+ Responsiveness+ Professionalism
Vicki4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very courteous and helpful! Rhonda was a great project manager! Travis, Beau,Alexis, Mike, Brent and Jacob were great as well.

Water damage-related cleanup & repairWater removal+ Responsiveness+ Punctuality+ Quality
Appleton5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Corey, Tammy and Maddie all do a wonderful job for us. Corey, does an excellent job scheduling the re-build necessary after a recent water leak in a timely manner. Tammy and Maddie did an excellent job with the final clean of an apt. that was damaged by the water leak. The initial crew was prompt and moved…

Carpet cleaningDeep cleanFlood cleanup+ Responsiveness+ Punctuality+ Quality
Tom5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had a small water issue. They came out right away and placed some dryers out and the water was gone in no time. I will call on them again should I need them.

Water removal+ Responsiveness+ Punctuality+ Quality
Troy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This year so far we have experienced two losses...to which ServPro and crew have been pivotal in helping us get back to normal. The most recent event was this week. The cleanup crew including Beau, Mike, Miguel, and Matthew where quick, professional, and most importantly understanding of the pain and frustration we…

Water damage-related cleanup & repairSewage cleanupWater removal+ Responsiveness+ Professionalism
GaryLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

When a water pipe burst and ran for a while before we found out, the Carpet, pool table, camera gear, all soaking wet! This was 3:30. I immediately called my insurance company who recommended I call Servpro. Within 2 hours, two Servepro trucks backed into my driveway and by 8:00pm they had carpets removed,…

Carpet cleaningFlood cleanupWater damage-related cleanup & repair+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 64%Overpriced 14%Not sure 7%

Jobs customers hired them for

Compare with