Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
SERVPRO of Appleton logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%61+33.3Reliability 24%36+8.7Value 14%84+11.9Replies to reviews 7%96+6.8Craft & service penalty82−1.8Momentum penalty44−5.6Experts Score= 53Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCORE

SERVPRO of Appleton

Appleton, WI · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #122Position by Experts Score among all companies we track in this category. of 124 house cleaning services · 4.7★ from 253 Google reviews

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Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Appleton is better than 61% of house cleaning services.B
61
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Appleton is better than 36% of house cleaning services.D
36
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Appleton is better than 82% of house cleaning services.A
82
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Appleton is better than 84% of house cleaning services.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Appleton is better than 44% of house cleaning services.C
44
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Appleton is better than 96% of house cleaning services.A
96

Reviews for your job

Customers hired SERVPRO of Appleton for 8 kinds of job.

SERVPRO of Appleton for carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Carpet cleaning”

JulieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Julien did an Outstanding job with my carpets! I would give Servpro of Appleton 100 stars!

Great priceCarpet cleaning
Gary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Julian arrived on time and did a great job cleaning our Carpets. We recommend this service. We will use them again.

Great priceCarpet cleaning
Nigam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We experienced a flood in our basement due to a faulty product, and our insurance company recommended working with ServPro. I am very glad that we chose them for both mitigation and repairs. Following the mitigation phase, I worked directly with Ben Starkey. Ben’s communication was excellent throughout the entire…

Reasonable priceFlood restorationRemodelingMold inspection
Jane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

After losing both of our parents in less than six months, our family was left with the daunting task of cleaning their home and getting it ready to sell. Our dad was a heavy smoker, and despite our best efforts, there was a brown nicotine film on everything and the odor that goes with that. My sister reached out to…

Carpet cleaningPaintingService not listed+ Responsiveness+ Punctuality+ Quality
Andrea1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Recommend!!!! Beau came to check the water leak around our toilet and advised on an immediate repair saving damage to our wood floors. He was so accommodating to get us into his schedule and was very knowledgeable. Recommend!!!! Thanks Beau!!! We also used Brent for cleaning our carpets and continue to go back.…

Carpet cleaningWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Appleton5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Corey, Tammy and Maddie all do a wonderful job for us. Corey, does an excellent job scheduling the re-build necessary after a recent water leak in a timely manner. Tammy and Maddie did an excellent job with the final clean of an apt. that was damaged by the water leak. The initial crew was prompt and moved…

Carpet cleaningDeep cleanFlood cleanup+ Responsiveness+ Punctuality+ Quality
GaryLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

When a water pipe burst and ran for a while before we found out, the Carpet, pool table, camera gear, all soaking wet! This was 3:30. I immediately called my insurance company who recommended I call Servpro. Within 2 hours, two Servepro trucks backed into my driveway and by 8:00pm they had carpets removed,…

Carpet cleaningFlood cleanupWater damage-related cleanup & repair+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 64%Overpriced 14%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair47—
Water removal18—
Mold inspection16—
Flooring14—
Flood cleanup13—
Flood restoration11—
Water damage-related mold removal9—
Remodeling8—

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