Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
SERVPRO of Appleton logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%61+33.3Reliability 24%36+8.7Value 14%84+11.9Replies to reviews 7%96+6.8Craft & service penalty82−1.8Momentum penalty44−5.6Experts Score= 53Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCORE

SERVPRO of Appleton

Appleton, WI · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #122Position by Experts Score among all companies we track in this category. of 124 house cleaning services · 4.7★ from 253 Google reviews

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Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Appleton is better than 61% of house cleaning services.B
61
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Appleton is better than 36% of house cleaning services.D
36
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Appleton is better than 82% of house cleaning services.A
82
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Appleton is better than 84% of house cleaning services.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Appleton is better than 44% of house cleaning services.C
44
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Appleton is better than 96% of house cleaning services.A
96

Reviews for your job

Customers hired SERVPRO of Appleton for 8 kinds of job.

SERVPRO of Appleton for mold mitigation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Mold mitigation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Mold mitigation”

Betty6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The day after the tornado Servpro was at our condo bright and early to start what they do. Besides physical support they were moral support for me. Every time I had a question they did what they could to get me an answer. Always got a call back or a text. What a great company with great employees.

RoofingWater removalFlooring
Kristi7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I was blessed to have this company come !! They came from out of state to help with a severe storm that ravaged my area. I had major water damage due to not having power for 4 days . My sump pump overflowed and my lower level was a total loss! They truly helped with MAJOR clean out and were great to answer any questions! I highly recommend this company!

Reasonable priceWater removalFlooringMold mitigation
Kelly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had a pipe burst and flood the entire house…… mini disaster. Servpro responded immediately, the house had to be taken down to the studs and have a complete overhaul. Glen and Justine and Junelle(insurance) were absolutely amazing. The communication was over the top. It did not matter what time of day I contacted…

Reasonable priceFlood restorationRemodelingMold inspection
Nigam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We experienced a flood in our basement due to a faulty product, and our insurance company recommended working with ServPro. I am very glad that we chose them for both mitigation and repairs. Following the mitigation phase, I worked directly with Ben Starkey. Ben’s communication was excellent throughout the entire…

Reasonable priceFlood restorationRemodelingMold inspection
barb2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Servpro helped us with some water damage/mitigation and also the repair which included drywalling and painting. Initially, some of the paint on the ceiling didn't adhere and match our existing walls. They came back on a Saturday morning and got everything taken care of. Everyone was so friendly and polite start to…

Mold inspectionMold mitigationWater damage-related cleanup & repair
Virginia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This company is excellent! They got to our house quickly and was able to minimize the water damage to our basement. Very professional and courteous.

Flood cleanupMold mitigationMold remediation+ Responsiveness+ Punctuality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 64%Overpriced 14%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair47—
Water removal18—
Mold inspection16—
Flooring14—
Flood cleanup13—
Flood restoration11—
Water damage-related mold removal9—
Remodeling8—

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