Experts Reviews · Company report
SERVPRO of Appleton logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%61+33.3Reliability 24%36+8.7Value 14%84+11.9Replies to reviews 7%96+6.8Craft & service penalty82−1.8Momentum penalty44−5.6Experts Score= 53Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCORE

SERVPRO of Appleton

Appleton, WI · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #122Position by Experts Score among all companies we track in this category. of 124 house cleaning services · 4.7★ from 253 Google reviews

Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Appleton is better than 61% of house cleaning services.B
61
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Appleton is better than 36% of house cleaning services.D
36
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Appleton is better than 82% of house cleaning services.A
82
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Appleton is better than 84% of house cleaning services.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Appleton is better than 44% of house cleaning services.C
44
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Appleton is better than 96% of house cleaning services.A
96

Reviews for your job

Customers hired SERVPRO of Appleton for 8 kinds of job.

SERVPRO of Appleton for painting

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Painting”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Painting”

Judy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

We had our electric fireplace start on fire on Saturday, and soot was everywhere in our basement. Serv Pro was there on Monday to assess the situation and make a plan for clean up and rebuild. I cannot say enough about them and how helpful they were! Jamie answered all of my texts almost immediately! She is so…

Customer photo from Judy's reviewCustomer photo from Judy's review
PaintingFire damage cleanup & repair
Pete3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Justine (heading the remodeling) has been great. she said 3 ti 4 months to do so and i believe they will finish in 2 and half months. she as been helping to get what we need in out remodeling. Also Jamie also been great getting box's back of cleaned items early so we can go through them. Since I left my review,…

Not sureRemodelingFlooringPainting
Kelly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had a pipe burst and flood the entire house…… mini disaster. Servpro responded immediately, the house had to be taken down to the studs and have a complete overhaul. Glen and Justine and Junelle(insurance) were absolutely amazing. The communication was over the top. It did not matter what time of day I contacted…

Reasonable priceFlood restorationRemodelingMold inspection
Melissa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We called Servpro after we had discovered a water pipe broke in our air bnb rental, they came right away and started working immediately. From start to finish they kept us informed on what to expect and what was being done, if anything was not up to our satisfaction it was it was addressed and changes were made to…

Reasonable priceFlood restorationFlood cleanupFlooring
barb2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Servpro helped us with some water damage/mitigation and also the repair which included drywalling and painting. Initially, some of the paint on the ceiling didn't adhere and match our existing walls. They came back on a Saturday morning and got everything taken care of. Everyone was so friendly and polite start to…

Mold inspectionMold mitigationWater damage-related cleanup & repair
Jane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

After losing both of our parents in less than six months, our family was left with the daunting task of cleaning their home and getting it ready to sell. Our dad was a heavy smoker, and despite our best efforts, there was a brown nicotine film on everything and the odor that goes with that. My sister reached out to…

Carpet cleaningPaintingService not listed+ Responsiveness+ Punctuality+ Quality
Appleton5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Corey, Tammy and Maddie all do a wonderful job for us. Corey, does an excellent job scheduling the re-build necessary after a recent water leak in a timely manner. Tammy and Maddie did an excellent job with the final clean of an apt. that was damaged by the water leak. The initial crew was prompt and moved…

Carpet cleaningDeep cleanFlood cleanup+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 64%Overpriced 14%Not sure 7%

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