Water damage restoration service · Wilmington, DE · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Momentum penalty33−6.7Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#139 of 184 hazardous material removaliPosition by Experts Score among all companies we track in this category. · better than 25%
4.9★★★★★100 Google reviews · 23 photos
95%five-star reviews
3.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this water damage restoration service 4.9 out of 5 based on 100 reviews, with the owner responding to all feedback. Clients frequently praise the team for prompt arrival, professional communication, and thorough cleanup of water, sewage, and mold issues. Many note that staff assist with insurance claims and provide clear cost estimates. However, a minority of low-star reviews describe incomplete initial assessments that required outside contractors or significant delays in sending billing information to insurance companies.
Google rating: 4.9 out of 5 from 100 reviews (95% five-star).
Reviews on this page: 100 Google reviews (88 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 17, 2026.
Service: Hazardous Material Removal Service serving Wilmington, Delaware.
Data from Google, last updated November 6, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
This companyHazardous Material Removal median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Brandywine / Wilmington: 86/100 on this factor. Category median: 92.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Brandywine / Wilmington: 78/100 on this factor. Category median: 92.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Brandywine / Wilmington: 98/100 on this factor. Category median: 97.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Brandywine / Wilmington: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Brandywine / Wilmington: 33/100 on this factor. Category median: 100.D
33
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Brandywine / Wilmington: 100/100 on this factor. Category median: 67.A
100
Bar = this company · dark tick = category median.
Star ratings
100 Google reviews we collected
4.9of 5
5 stars9595%
4 stars33%
3 stars00%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 88 written reviews
96%praise
Praise20196%
Complaints84%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price125%
Reasonable250%
Overpriced00%
Not sure125%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5426%
Speed & response4622%
Quality & results3718%
Would recommend3617%
Communication2311%
Price & value84%
Honesty & trust52%
What customers talk about
We read 88 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They provided fast service, friendly service & understood what needed to be done.”
“ServPro came out quickly when I needed help, and I was very impressed with their service.”
“Service Pro did a great job at several of our apartments for our company.”
“Our experience with this company was horrible.”
“…, but I’m very happy with the service I’ve received so far and would definitely recommend them.…”
“I will not use anyone else.”
“He took the time to explain everything in a way I could understand, carefully reviewed the damp area, and gave me clear recommendations.”
“The estimate provided was very reasonable—not at all outrageous—which made me feel comfortable moving forward.”
“And their team are so dedicated and you can tell that they actually care about doing a good honest job.”
People customers mention
Bobby7 reviews
Nicki6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SERVPRO of Brandywine / Wilmington for 7 kinds of job. Pick one to see what they paid and said.
FFalling7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Service Pro did a great job at several of our apartments for our company. They provided fast service, friendly service & understood what needed to be done. Andrew & his crew were top notch!! One of our employees took them to all the rooms & they did a great job on everything!! Our residents & staff were very happy.…
Great priceOffice & workplace cleaningHVAC duct & vent cleaningDeep clean
VValerie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★
Our experience with this company was horrible. The crew came to do the job but nothing of significance was accomplished. Our basement had a sewage leak. The assessment and clean up was below standard. we had to bring in a different company to complete the job.
AAntony1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Very professional. Gave truthful feedback when asked about the service and items that may/ may not be salvageable from sewer water.
BBob3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I had a great experience with ServPro even though the reason that they came out was not great for me. (I had a water supply line break which soaked carpeting in several rooms.) The ServPro team was prompt and professional. They had the right equipment to determine how far the water damage extended and to…
Reasonable priceService not listed
SSarahLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
ServPro came out quickly when I needed help, and I was very impressed with their service. Sean was professional, punctual, and knowledgeable. He took the time to explain everything in a way I could understand, carefully reviewed the damp area, and gave me clear recommendations. He was reassuring, kind, and made sure…
MMammie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I can depend on your prompt response. Getting the job done right the first time. Little details never left undone. You care for my home as you would your own. Pride in your work is a A plus. Thank you 😊
Service Pro did a great job at several of our apartments for our company. They provided fast service, friendly service & understood what needed to be done. Andrew & his crew were top notch!! One of our employees took them to all the rooms & they did a great job on everything!! Our residents & staff were very happy. Seeing Andrew & Phil talk to each other, laughing & more, they were pretty much like brothers to each other. Even two peas in a pod. We will always welcome back Andrew & his crew back anytime. Servpro I would reccomend to all my friends, co-workers & family!!
Thanks for sharing your feedback, Falling Water! Our team is delighted to know that you were pleased with the service provided at your apartments. It's great to hear that Andrew and his crew made such a positive impression on your residents and staff. We appreciate your recommendation of SERVPRO and look forward to working with you again in the future!
V
Valerie Johnson3 reviewsiTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
Our experience with this company was horrible. The crew came to do the job but nothing of significance was accomplished. Our basement had a sewage leak. The assessment and clean up was below standard. we had to bring in a different company to complete the job.
Response from the owner · 5 months ago
Ms Johnson we have no record of you/this name as our customer. Is it possible to be under another name?
A
Antony Gifoli1 reviewiTotal number of Google reviews Antony has written across all businesses on Google Maps, not just this one.
Very professional. Gave truthful feedback when asked about the service and items that may/ may not be salvageable from sewer water.
Response from the owner · 9 months ago
Thank you so much for your wonderful feedback, Antony! We're thrilled to hear that our team provided professional service and honest assessments regarding salvageable items after the sewer water incident. Your support inspires us to keep delivering excellent restoration services at SERVPRO of Brandywine / Wilmington!
B
Bob Grasso3 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
I had a great experience with ServPro even though the reason that they came out was not great for me. (I had a water supply line break which soaked carpeting in several rooms.) The ServPro team was prompt and professional. They had the right equipment to determine how far the water damage extended and to determine when the drying process was complete. They knew exactly what needed to be done from the removal of damaged carpet to collecting carpet/padding samples for the insurance company to assess the replacement costs. I was very happy with them and would definitely contact them again if needed.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a year ago
Thank you for your wonderful feedback, Bob! We’re glad to hear our team was prompt and professional in addressing your water damage restoration needs, and we appreciate your trust in SERVPRO of Brandywine / Wilmington!
S
Sarah DenzmoreLocal Guide · 22 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
ServPro came out quickly when I needed help, and I was very impressed with their service. Sean was professional, punctual, and knowledgeable. He took the time to explain everything in a way I could understand, carefully reviewed the damp area, and gave me clear recommendations. He was reassuring, kind, and made sure I knew my family was safe, which gave me peace of mind.
Sean even shared helpful tips on working with my homeowner’s insurance, which I really appreciated. The estimate provided was very reasonable—not at all outrageous—which made me feel comfortable moving forward. At this point only the initial inspection was completed since plumbing repairs need to happen first, but I’m very happy with the service I’ve received so far and would definitely recommend them.
Response from the owner · a year ago
Hi Sarah. Thanks for sharing your experience with our initial service. Getting clear and helpful information is crucial in these situations, and we're delighted that Sean was able to provide that for you. We appreciate your recommendation and look forward to completing your project once your plumbing repairs are finished.
M
Mammie Freeman2 reviewsiTotal number of Google reviews Mammie has written across all businesses on Google Maps, not just this one.
I can depend on your prompt response. Getting the job done right the first time. Little details never left undone. You care for my home as you would your own. Pride in your work is a A plus. Thank you 😊
Response from the owner · a year ago
Hi Mammie. What a great review! We are so glad we could provide you with a prompt response and a high-quality experience. It's our goal to ensure every job is handled with professionalism and care. Thank you for your kind words and for choosing SERVPRO of Brandywine / Wilmington!
J
Jonna Shipe5 reviewsiTotal number of Google reviews Jonna has written across all businesses on Google Maps, not just this one.
Thanks for the positive feedback, Jonna. We're so glad we could provide excellent service. It means a lot to us that you noticed our team was professional, thorough, and courteous, and that they showed up on time. We truly appreciate your feedback!
J
Joshua PruittLocal Guide · 41 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
They were amazing and very good and nice. They still have to come and replace our floors, but waiting on insurance and they have been fighting for us to get the floors put in. I would recommend them to anyone.
Response from the owner · a year ago
Hi Joshua. Thanks for the positive feedback. We're so glad you had such a positive experience with our team. We pride ourselves on being professional and supportive, especially when dealing with insurance companies to get the best outcome for your home. We truly appreciate your kind words and strong recommendation!
P
Paul Ashback3 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Called Servpro due to a water leak in my finished basement. They responded quickly and started the cleanup with very courteous and professional team. Very satisfied with the results.
Response from the owner · a year ago
Mr. Ashback,
Thank you for choosing SERVPRO of Brandywine/Wilmington for your water leak. I am happy to hear we responded quickly and the team was courteous and professional. We strive to make every customer satisfied. Thank you again for choosing our office!
M
Mimi Rayl2 reviewsiTotal number of Google reviews Mimi has written across all businesses on Google Maps, not just this one.
I am so glad that you all were the ones I called when I needed help! Tyler and Bobby and their crews were so good- efficient and effective, great communicators and so helpful. Very professional and also nice people. Grateful. Thank you all!
Response from the owner · a year ago
Thank you so much for your wonderful feedback, Mimi! We’re thrilled to hear that Tyler, Bobby, and our team provided you with efficient and effective restoration services, and we truly appreciate your kind words about their professionalism and communication.
