Analyzing 9,108,4929.1M ReviewsFor 25,80225.8K Experts

Experts Reviews · Company report
SERVPRO of Brandywine / Wilmington logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Momentum penalty33−6.7Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

SERVPRO of Brandywine / Wilmington

Wilmington, DE · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #139Position by Experts Score among all companies we track in this category. of 184 hazardous material removal · 4.9★ from 100 Google reviews

📞 Call (302) 575-2981Request a call backWebsite ↗

Report card

Percentile vs other hazardous material removal (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Brandywine / Wilmington is better than 86% of hazardous material removal.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Brandywine / Wilmington is better than 78% of hazardous material removal.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Brandywine / Wilmington is better than 98% of hazardous material removal.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Brandywine / Wilmington is better than 100% of hazardous material removal.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Brandywine / Wilmington is better than 33% of hazardous material removal.D
33
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Brandywine / Wilmington is better than 100% of hazardous material removal.A
100

Reviews for your job

Customers hired SERVPRO of Brandywine / Wilmington for 7 kinds of job.

SERVPRO of Brandywine / Wilmington for fire damage cleanup & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Fire damage cleanup & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3

All 3 Google reviews tagged “Fire damage cleanup & repair”

J1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bobby and his team from Serv Pro did an excellent job handling a water damage related incident in a very responsive, professional and responsible manner. Very happy with the effort of Bobby and his team. The service and results were exceptional.

Fire damage cleanup & repairWater damage-related cleanup & repair+ Responsiveness+ Quality+ Professionalism
mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The lady on the phone Nicki was very helpful in explaining the whole process with the insurance on fire loss. She spoke very clearly and she made it very easy to schedule an appointment and worked with me on my schedule for work. I definitely appreciate the prompt and friendly service

Fire damage cleanup & repair+ Responsiveness
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

SERVPRO dry cleaned our curtains. The crew was courteous, timely and professional. Outstanding service!

Fire damage cleanup & repairService not listed+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 50%Overpriced 0%Not sure 25%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair20—
Water damage-related mold removal5—
Mold inspection4—
Fire damage cleanup & repair3—
Sewage cleanup3—
Flooring2—
Painting2—

Compare with

JRL Junk Removal & Demolition Co. logoJRL Junk Removal & Demolition Co.Experts Score 100Wilmington · 5.00★The Trash Porters, LLC logoThe Trash Porters, LLCExperts Score 97Wilmington · 4.97★Ball Out Junk Removal logoBall Out Junk RemovalExperts Score 96Wilmington · 5.00★