Experts Reviews · Company report
SERVPRO of Brandywine / Wilmington logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Momentum penalty33−6.7Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

SERVPRO of Brandywine / Wilmington

Wilmington, DE · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #139Position by Experts Score among all companies we track in this category. of 184 hazardous material removal · 4.9★ from 100 Google reviews

Report card

Percentile vs other hazardous material removal (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Brandywine / Wilmington is better than 86% of hazardous material removal.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Brandywine / Wilmington is better than 78% of hazardous material removal.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Brandywine / Wilmington is better than 98% of hazardous material removal.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Brandywine / Wilmington is better than 100% of hazardous material removal.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Brandywine / Wilmington is better than 33% of hazardous material removal.D
33
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Brandywine / Wilmington is better than 100% of hazardous material removal.A
100

Reviews for your job

Customers hired SERVPRO of Brandywine / Wilmington for 7 kinds of job.

SERVPRO of Brandywine / Wilmington for water damage-related cleanup & repair

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Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Water damage-related cleanup & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 17

All 20 Google reviews tagged “Water damage-related cleanup & repair”

Braden1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great response by the entire ServePro team, with a special thank you to Bobby and Logan. Bobby embodies key aspects of great customer service; he listens to our concerns, helps develop meaningful solutions, and is committed to delivering the results he promised.

Water damage-related cleanup & repair+ Responsiveness+ Quality+ Professionalism
J1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bobby and his team from Serv Pro did an excellent job handling a water damage related incident in a very responsive, professional and responsible manner. Very happy with the effort of Bobby and his team. The service and results were exceptional.

Fire damage cleanup & repairWater damage-related cleanup & repair+ Responsiveness+ Quality+ Professionalism
Kirsten3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Highly recommend, the crews are very professional and take the time to explain everything to you. They did a great job!!

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

SERVPRO of Wilmington was awesome. Bobby and his team came out and was really patient explaining what needed to be done. Nicki and the office staff really worked with me in navigating the insurance company. I found them to be a very professional company. I would absolutley use them again! (I hope I don't have to though )

Water damage-related cleanup & repair+ Responsiveness+ Professionalism
AunteeLocal Guide · 105 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I want to thank Barbra for sending Mr. Brian Beaver and his crew to my home. They are amazing! Fantastic job. My home is so clean and that smell is completely gone! You would not know I even had a category 3 sewage problem. Thank you so much. There are not enough words to thank you for your work. Top to bottom excellent!

Water damage-related cleanup & repairFlooringWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality
Andrew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I will always recommend this company. They were very efficient, I am glad I called them. Booked my appt with Nicki and she explained the whole process and answered all my questions.

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Ethan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I recently just came home to my newly purchased house when the worst happened....a water pipe in the basement burst and completely soaked the entire basement. I was going crazy as this was my first home and really had no experience in dealing with any kind of problem like this before. I looked around and found…

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Jason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Came to my jobsite very professional and did a great quick job of water remediation and cleanup

Water damage-related cleanup & repair+ Professionalism
CharlesLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I would highly recommend SERVPRO! Nicki in the office was amazing and made a frustrating situation smooth and as enjoyable as it could be!

Water damage-related cleanup & repair+ Professionalism
Alyson4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

10/10 would recommend! Nicki was very personable, extremely helpful with my questions and knowledgeable. It made an inconvenient situation less stressful to deal with.

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Alicia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Highly recommend! Servo pro worked on the water damage from my bathroom leak. Pam is great to work with!

Water damage-related cleanup & repairMold inspection
Aleshia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Bobby and the team provided outstanding customer service and workmanship. Bobby displayed patience while explaining everything to me. I appreciate his kindness and courtesy towards me. Although my house had some pretty extensive damage the entire team worked very well together. Never once did anyone make me…

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Sharon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We found Bob M to be extremely professional and very detail oriented. He is very knowledgeable and he did a fabulous job getting our basement back. He did an excellent job getting our bassement back to it’s pretty damaged condition.

Water damage-related cleanup & repairMold inspectionWater damage-related mold removal
anthony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Bobby M. And his team couldn't have done a better job. These guys came in and dealt w a mess that only a professional outfit like ServePro could handle. They worked hard, and fast, but took the time to explain to us every day what they needed to do and how they were going to do it. They really cared about us as a…

Water damage-related cleanup & repairFlooringMold inspection+ Responsiveness+ Punctuality+ Quality
Jim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

A sprinkler went off on the top floor of our condo on a Sunday morning. Servpro of Brandywine Wilmington was on site with a crew of 8 people within two hours to immediately start clean up and remediation. They worked for the next 9 days to clean out and dry 7 units. Bobby the site manager was there every day and did…

Customer photo from Jim's reviewCustomer photo from Jim's reviewCustomer photo from Jim's reviewCustomer photo from Jim's review
Water damage-related cleanup & repairService not listed
Tracy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They were great!! They were promptly and got right to work. Bobby M and his crew were professional and new what they were doing. I would recommend them highly. Bobby M even talked me off the ledge a couple of times

Customer photo from Tracy's review
Water damage-related cleanup & repair
BrianLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Thanks to Bobby M., and the crew but especially too Shatie for getting in the tight attic space! Great job getting the old and wet insulation out and cleaning up behind themselves.

Water damage-related cleanup & repair+ Responsiveness+ Quality+ Professionalism
S.A.W1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We had a large flood incident on-site that damaged multiple large areas Bobby M had his crew to us in under 30 minutes. They got to work immediately with their water vacs, carpet dryers, dehumidifiers. They really took their time to steam clean and disinfect every surface area at the beginning and end of the clean…

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Sandra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I have been extremely impressed with the professionalism and care ServePro has shown. Our condo flooded and within an hour of calling the company, many workmen showed up to clean up the mess. Bobby M. was the supervisor and I found him very attentive, thorough, and professional. Bobby came back three times to check…

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Chip9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Good job by Bobby M and crew. Would recommend.

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 50%Overpriced 0%Not sure 25%

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