Waste management service · Bellflower, CA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%42+3Craft & service penalty99−0.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#90 of 110 junk removal servicesiPosition by Experts Score among all companies we track in this category. · better than 18%
4.9★★★★★118 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for prompt response times, professional communication, and thorough cleanup after water damage or leaks. Reviewers highlight the staff's ability to assist with insurance claims and their attention to detail during restoration and reconstruction projects. However, some low-star reviews criticize the business for ceasing communication after insurance claim denials, failing to address property damage, and using deceptive practices with property management.
Google rating: 4.9 out of 5 from 118 reviews (97% five-star).
Reviews on this page: 118 Google reviews (114 with written comments, 8 with photos).
Owner responses: the business replied to 24% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyJunk Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Cerritos/Hawaiian Gardens: 94/100 on this factor. Category median: 98.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Cerritos/Hawaiian Gardens: 93/100 on this factor. Category median: 98.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Cerritos/Hawaiian Gardens: 99/100 on this factor. Category median: 100.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Cerritos/Hawaiian Gardens: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Cerritos/Hawaiian Gardens: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Cerritos/Hawaiian Gardens: 42/100 on this factor. Category median: 92.C
42
Bar = this company · dark tick = category median.
Star ratings
118 Google reviews we collected
4.9of 5
5 stars11597%
4 stars00%
3 stars00%
2 stars00%
1 star33%
Praise vs complaints
Phrases our text analysis found in 114 written reviews
97%praise
Praise25797%
Complaints93%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price333%
Reasonable222%
Overpriced00%
Not sure444%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6725%
Speed & response5822%
Quality & results4818%
Would recommend3915%
Communication3614%
Honesty & trust145%
Price & value42%
What customers talk about
We read 114 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were not only hardworking and professional, but also very kind, respectful, and easy to talk to.”
“They were extremely knowledgeable, kind,friendly, patient and efficient.”
“Victor and Cisco did a fantastic job locating and addressing our floor damage.”
“They damaged my furniture and didn't do anything about it.”
“I would definitely recommend them to anyone who needs their services.”
“Stay away from this company, my homeowner's insurance co.”
“Victor was amazing he answered all my questions kept the house neat no dust no problems great personality and he really made a difficult situation fee…”
“If you’re looking for an honest reliable and trustworthy company to help you through your worst times, call Serve Pro Cerritos and I highly recommend Josh”
“…enable to making certain changes, and even did some extra work at a reasonable cost outside of the insurance coverage.…”
People customers mention
Victor18 reviews
Antonio11 reviews
Jeremy9 reviews
Molina8 reviews
Aburto7 reviews
Erik6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SERVPRO of Cerritos/Hawaiian Gardens for 8 kinds of job. Pick one to see what they paid and said.
Emily9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Call ServPro AND ask for Josh. He has always been a great point of contact and is always willing to help!
SankofaRidaLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Victor and Cisco did a fantastic job locating and addressing our floor damage. They were informative and professional. They were a huge lifesaver!!😄
Debbie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
This was my first time working with SERVPRO, and I had a great experience from start to finish. I would definitely recommend them to anyone who needs their services. A special thank you to Jeremy L. and Victor G. for all their hard work. They were not only hardworking and professional, but also very kind,…
Remodeling
Sylvia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
I was tremendously impressed by Victor and Francis. They were extremely knowledgeable, kind,friendly, patient and efficient. They went beyond necessary to help me with the leak issue! Please commend them for their extraordinary service.
Not sureWater damage-related cleanup & repair
Janny5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Victor was amazing he answered all my questions kept the house neat no dust no problems great personality and he really made a difficult situation feel like we were covered. Victor was the best
Not sureFlood restorationFlood cleanup
Aubrey4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Jeremy L and Jose G were lifesavers. Not only did were they friendly, kind, and a joy to work with but they were also incredibly fast and left our home absolutely spotless when they were finished.
Call ServPro AND ask for Josh. He has always been a great point of contact and is always willing to help!
Response from the owner · 2 months ago
Thank you so much, Emily! We're grateful you took the time to share your experience and appreciate your kind words about our team. It's great to know that you found our service helpful and supportive.
SankofaRidaLocal Guide · 21 reviewsiTotal number of Google reviews SankofaRida has written across all businesses on Google Maps, not just this one.
Thank you so much, SankofaRida! Our team is glad to hear that Victor and Cisco were able to assist you with your floor damage in such a professional and informative manner. It's wonderful to know they made a positive impact during your time of need!
Debbie Trujillo3 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
This was my first time working with SERVPRO, and I had a great experience from start to finish. I would definitely recommend them to anyone who needs their services. A special thank you to Jeremy L. and Victor G. for all their hard work. They were not only hardworking and professional, but also very kind, respectful, and easy to talk to. They took the time to answer questions and made sure everything was handled properly. Their positive attitude and dedication really stood out. Overall, I’m very happy with the service I received and would not hesitate to use SERVPRO again in the future.
Services: Remodeling
Response from the owner · 4 months ago
Thank you so much, Debbie! We're grateful for your kind words and are pleased that our team provided a great experience for you. It's wonderful to know that their professionalism and dedication made a positive impact. We appreciate your recommendation and look forward to assisting you again in the future!
Sylvia Murakami1 reviewiTotal number of Google reviews Sylvia has written across all businesses on Google Maps, not just this one.
I was tremendously impressed by Victor and Francis. They were extremely knowledgeable, kind,friendly, patient and efficient. They went beyond necessary to help me with the leak issue! Please commend them for their extraordinary service.
Price assessment: Not sure
Services: Water damage-related cleanup & repair
Response from the owner · 4 months ago
Thank you so much, Sylvia! Our team is dedicated to providing exceptional service, and it's wonderful to know that Victor made a positive impact during your experience. We appreciate your feedback and will certainly commend him for his efforts!
Janny B5 reviewsiTotal number of Google reviews Janny has written across all businesses on Google Maps, not just this one.
Victor was amazing he answered all my questions kept the house neat no dust no problems great personality and he really made a difficult situation feel like we were covered. Victor was the best
Price assessment: Not sure
Services: Flood restoration, Flood cleanup
Response from the owner · 4 months ago
Thanks for sharing your feedback, Janny! We’re glad to know that our team provided exceptional service and helped make a challenging situation more manageable. Your kind words about Victor's professionalism and attention to detail are truly appreciated!
Sho Suzuki3 reviewsiTotal number of Google reviews Sho has written across all businesses on Google Maps, not just this one.
Victor and france showed up ready to haul and cleaned thoroughly! 👍
Response from the owner · 4 months ago
Thanks for the great feedback, Sho! Our team is glad to hear that Victor and France provided thorough and efficient service. We appreciate your support!
Aubrey Sitterson4 reviewsiTotal number of Google reviews Aubrey has written across all businesses on Google Maps, not just this one.
Jeremy L and Jose G were lifesavers. Not only did were they friendly, kind, and a joy to work with but they were also incredibly fast and left our home absolutely spotless when they were finished.
Response from the owner · 5 months ago
Thank you so much, Aubrey! We're grateful you shared your experience and appreciate your kind words about our team. It's wonderful to know that our staff provided friendly service and left your home spotless. Your feedback means a lot to us at SERVPRO.
Carina Abenes1 reviewiTotal number of Google reviews Carina has written across all businesses on Google Maps, not just this one.
Having a pipe burst was definitely not in my plans and working with an insurance company can be very frustrating. Josh and his team at Servpro went above and beyond to help me navigate this difficult process. I appreciate their thorough and efficient responses, work and follow up. I hope this never happens to anyone else but if it does, you are in good hands!
Price assessment: Reasonable price
Services: Flood restoration, Mold inspection, Water removal, Water damage-related cleanup & repair
Response from the owner · 8 months ago
Thank you so much for your wonderful feedback, Carina! We're thrilled to hear that Josh and our team at SERVPRO of Cerritos/Hawaiian Gardens were able to assist you through such a challenging situation with your pipe burst. Your kind words inspire us to continue delivering excellent restoration services!
John Ekno2 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
I had the privilege of working with Josh Molina on a mutual client, and the experience was outstanding. From the start, Josh was proactive and on top of every detail. He quickly made contact with the insured, made them feel comfortable, and conducted a thorough inspection of the property.
Because of his responsiveness and professionalism, we were able to assist the client and resolve everything in a timely manner. Throughout the entire process, Josh consistently provided updates and kept communication clear and seamless. The insured even reached out to thank us for connecting them with him, which speaks volumes about the level of service he provides.
I truly look forward to working with Josh Molina again in the future.
Price assessment: Great price
Services: Remodeling
Response from the owner · 8 months ago
Thank you so much for your wonderful feedback, John! We’re thrilled to hear about your outstanding experience with Josh Molina and his proactive approach in delivering exceptional service at SERVPRO of Cerritos/Hawaiian Gardens.
Erick Sun6 reviewsiTotal number of Google reviews Erick has written across all businesses on Google Maps, not just this one.
Serve Pro Cerritos is amazing especially Josh one of the field advisor came out to visit me amazing attitude, great personality was very willing to help in our time of stress !!!
We had a water claim toilet flex broke no one home for hours and water everywhere
Josh came out to assess in no time he had a full crew ready to handle the situation started by extracting the water, lined us up with a great plumber, who did a quick repair!!Josh helped us through the insurance process . I can go on for hours about how great they are.
If you’re looking for an honest reliable and trustworthy company to help you through your worst times, call Serve Pro Cerritos and I highly recommend Josh
Price assessment: Great price
Services: Flood restoration, Mold inspection, Flood cleanup, Water removal, Mold mitigation, Water damage-related cleanup & repair, Water damage-related pest control, Water damage-related mold removal, Mold damage restoration
Response from the owner · 8 months ago
Thank you so much for your wonderful feedback, Erick! We're thrilled to hear that Josh and our team were able to assist you during such a stressful time with your water claim and provide reliable restoration services.
