Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
SERVPRO of Davenport / Bettendorf logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%56+30.5Reliability 24%29+7Value 14%44+6.2Replies to reviews 7%100+7.1Craft & service penalty49−5.1Momentum penalty77−2.3Experts Score= 43Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.43SCORE

SERVPRO of Davenport / Bettendorf

Buffalo, IA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 15 water damage restoration services · 4.5★ from 199 Google reviews

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Report card

Percentile vs other water damage restoration services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Davenport / Bettendorf is better than 56% of water damage restoration services.C
56
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Davenport / Bettendorf is better than 29% of water damage restoration services.D
29
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Davenport / Bettendorf is better than 49% of water damage restoration services.C
49
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Davenport / Bettendorf is better than 44% of water damage restoration services.C
44
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Davenport / Bettendorf is better than 77% of water damage restoration services.B
77
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Davenport / Bettendorf is better than 100% of water damage restoration services.A
100

Reviews for your job

Customers hired SERVPRO of Davenport / Bettendorf for 8 kinds of job.

SERVPRO of Davenport / Bettendorf for flooring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Flooring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Flooring”

Andrew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

5 stars all the way for Andrew and Adam from ServPro. They’ve been outstanding through our flooded basement situation. Both are respectful, hardworking, and clearly take pride in doing the job right. They show up, stay focused, and keep things moving without any issues or headaches. In a situation that could’ve been…

Flood restorationMold inspectionWater removal
JeffLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Jordan the construction manager was excelant on keeping me informed and getting what he needed to finish the job. I would recommend him.

Reasonable priceFlooringPainting
Bonnie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Tre & Jesse were great. We had unliveable mess & they worked very hard to get us cleaned up. Our septic pipe cracked & they leaned upc feces & other bacteria. They had to tear out the hard surface floor & also a portion of the wall. Can’t think them enough. It’s been great working with serve pro. Clean up & sanitize bathroom floor.

Reasonable priceFlood restorationFlood cleanupWater removal
Zachary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Caleb, Mike and Brett with ServPro were professional, efficient and knowledgeable about water damage and repair. Water damage is a tough situation and their solid work is appreciated.

Water damage-related cleanup & repairFlooringWater removal+ Responsiveness+ Punctuality+ Quality
Tina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Carpet cleaningFlood restorationWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 32%Overpriced 9%Not sure 32%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair33—
Flood cleanup20—
Water removal18—
Flood restoration17—
Mold inspection17—
Mold mitigation15—
Sewage cleanup10—
Carpet cleaning9—

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