Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
SERVPRO of Davenport / Bettendorf logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%56+30.5Reliability 24%29+7Value 14%44+6.2Replies to reviews 7%100+7.1Craft & service penalty49−5.1Momentum penalty77−2.3Experts Score= 43Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.43SCORE

SERVPRO of Davenport / Bettendorf

Buffalo, IA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 15 water damage restoration services · 4.5★ from 199 Google reviews

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Report card

Percentile vs other water damage restoration services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Davenport / Bettendorf is better than 56% of water damage restoration services.C
56
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Davenport / Bettendorf is better than 29% of water damage restoration services.D
29
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Davenport / Bettendorf is better than 49% of water damage restoration services.C
49
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Davenport / Bettendorf is better than 44% of water damage restoration services.C
44
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Davenport / Bettendorf is better than 77% of water damage restoration services.B
77
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Davenport / Bettendorf is better than 100% of water damage restoration services.A
100

Reviews for your job

Customers hired SERVPRO of Davenport / Bettendorf for 8 kinds of job.

SERVPRO of Davenport / Bettendorf for water damage-related mold removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 39/100.How Job match is calculatedBuilt only from reviews Google tagged “Water damage-related mold removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3

All 4 Google reviews tagged “Water damage-related mold removal”

TomLocal Guide · 205 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

So far, an excellent experience! Shout out to Steve who kept me informed when he would be there and what to expect, to Jacob and Andrew who did a great job helping and cleaning up after each visit to our Project Manager, Jason Kellerman who is guiding me through the entire process! We have mitigation done and…

Great priceFlood restorationWater removalMold mitigation
Tameran6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The workers Steve and Drew deserve a shout out for their hardwork and commitment to providing exceptional care in our home's crawlspace after a pipe burst. They communicated well and worked hard on a Friday to move forward with an uncomfortable job and I was pleased to have met them! The after photos looked great!!

Not sureMold mitigationWater damage-related mold removal
Benjamin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Had my basement flood a few weeks back and never had to hire anyone for help to clean up something like this but i had to and im glad i called these guys. Excellent service from start to finish and the team they sent out were very professional and polite. Big thanks to the boys Steve, Jesse, & Tre for all the help…

Flood restorationMold inspectionFlood cleanup
reese2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

worst company to ever do busniess with i advice everyone not. they make jobs sound and look worst then they are just so the insurance companies can over chage the customers, on top of that half the people dont even know what they doing everyone their acts like children specially the bosses " jason" everyone talks…

Flood restorationWater damage-related cleanup & repairWater damage-related mold removal− Quality− Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 32%Overpriced 9%Not sure 32%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair33—
Flood cleanup20—
Water removal18—
Flood restoration17—
Mold inspection17—
Mold mitigation15—
Sewage cleanup10—
Carpet cleaning9—

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