Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts

Experts Reviews · Company report
SERVPRO of Greater Waco logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%65+15.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

SERVPRO of Greater Waco

Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #156Position by Experts Score among all companies we track in this category. of 175 carpet cleaning · 4.9★ from 119 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Greater Waco is better than 83% of carpet cleaning.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Greater Waco is better than 65% of carpet cleaning.B
65
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Greater Waco is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Greater Waco is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Greater Waco is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Greater Waco is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired SERVPRO of Greater Waco for 8 kinds of job.

SERVPRO of Greater Waco for mold inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Mold inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 12

All 5 Google reviews tagged “Mold inspection”

Pam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I am so impressed with ServPro of greater Waco! Teddy came out to inspect one of my apartment units that a tenant thought may have mold. Teddy did a thorough inspection and let me know there were no issues. He took time to talk to the tenant to address their concerns and gave them tips for keeping their unit mold…

Mold inspection+ Responsiveness+ Punctuality+ Quality
AdriLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Teddy is an extremely knowledgeable professional. You can count on him to guide you through any stressful situations that you may encounter. His planning, knowledge and skills will put your mind at ease. You will be glad you choose Servpro for any environmental or remediation issues. Thanks, Servpro!

Mold inspection+ Responsiveness+ Punctuality+ Quality
MichelleLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Let me start this review by saying that of every contractor service I have ever dealt with ServPro has been the best!! We had water damage from the HVAC condensation that created mold and caused our hall bathroom ceiling to collapse. As anyone can imagine that alone is stressful enough, much less having to deal…

Customer photo from Michelle's reviewCustomer photo from Michelle's reviewCustomer photo from Michelle's reviewCustomer photo from Michelle's review
Deep cleanMold cleaningMold damage restoration+ Responsiveness+ Punctuality+ Quality
Kimberly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Teddy Moore of ServPro of Greater Waco was extremely nice & professional, as he taught me some things I didn't know, including carpet cleaning advice, floor replacement options, pricing, & various rates.I was thoroughly impressed & pleased with his knowledge & expertise & would highly recommend him to anyone I know.…

FlooringMold inspection+ Responsiveness+ Punctuality+ Quality
Jordan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Our family had a great experience with this team when we realized we may have mold/mildew growth in one of our kid's rooms. Teddy and his team were incredibly responsive, acted professionally, provided great value on their services, and ultimately a job well done that eased our mind about our family's health and wellbeing. I highly recommend them!

Mold inspection+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair16—
Flooring6—
Mold inspection5—
Remodeling4—
Water removal3—
Flood restoration2$195–$705
Flood cleanup2$188–$360
Roofing2—

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