Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts
Google reviewers rate SERVPRO of Greater Waco 4.9 out of 5 based on 119 reviews, noting the owner replies to all feedback. Customers frequently praise punctuality, clear communication, and professional handling of water damage, carpet cleaning, and mold remediation. Recurring themes include quick response times and detailed explanations of services. However, a few low-star reviews criticize billing discrepancies, missing items, and prolonged project timelines with poor communication.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
119 Google reviews we collected
Phrases our text analysis found in 103 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 103 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Every professional who worked on stopping the water intrusion, preventing further damage, and restoring our home demonstrated exceptional expertise, d…”
“All of the staff members were courteous and promptly got back to us whenever we had questions; the pick-up and drop-off of the bookcase were smooth an…”
“I highly recommend Servpro of Greater Waco to anyone needing the services they provide.”
“I can't recommend this company enough!”
“I spoke with ServePro again recently on a different matter and received the same great experience.”
“Communication was horrible.”
“I called the owner, who explained in detail that there would be weekend charges.”
“They were fast, reliable, and had great customer service.”
“his team were incredibly responsive, acted professionally, provided great value on their services, and ultimately a job well done that eased our mind…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired SERVPRO of Greater Waco for 8 kinds of job. Pick one to see what they paid and said.
Saved us with a last minute carpet cleaning of our new house! Fantastic job and very professional!
Awesome company! We had an emergency on a Sunday. I called the owner, who explained in detail that there would be weekend charges. But we couldn't go to bed until all the glass was cleaned up. They were in on a very short time, and Reuben did agreat job.
I called to ask questions about treating mold in my RV, on my own. I spoke with Teddy twice and sent him pictures. He was extremely patient, polite, concerned, helpful, and professional. Teddy explained what he recommended I should do and welcomed me to call back anytime if I need further assistance. The lady in…
We had a very good experience with SERVPRO of Greater Waco. They utilized an ozone treatment, as well as their specialty cleaning, on a vintage bookcase that had been exposed to prolonged indoor cigarette use. (We purchased the bookcase online without being told that it had been damaged in that way, and we did not…
They have been nothing short of amazing! They came out on a holiday to help us when our downstairs flooded. They stayed until everything was moved and water was handled. Their service is top notch! I really can’t recommend them enough! Call them! You won’t be disappointed!
I can't say enough good things about SERPRO of Greater Waco! They were very communicative, responsive, and took the time to explain everything in detail. And above all, they were honest!!! Integrity is hard to find sometimes but you will find it working with them! I highly recommend them!!!
| Job | Reviews | Category typical |
|---|---|---|
| Water damage-related cleanup & repair | 16 | — |
| Flooring | 6 | — |
| Mold inspection | 5 | — |
| Remodeling | 4 | — |
| Water removal | 3 | — |
| Flood restoration | 2 | $195–$705 |
| Flood cleanup | 2 | $188–$360 |
| Roofing | 2 | — |
4.9 ★★★★★ 119 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Justin is Awesome!
Thanks so much for your support and kind words! We are always here to help!
Landon was super helpful and kind! Always a pleasure!!
Thanks so much for the kind words! We are so grateful we were able to help you through your water damage restoration.
Hearing water and realizing it's coming through the ceiling into your home is a sickening feeling. If you ever find yourself in that frightening situation or experience another home emergency and wonder what to do next, my best advice is to call SERVPRO of Greater Waco. Every professional who worked on stopping the water intrusion, preventing further damage, and restoring our home demonstrated exceptional expertise, drawing on knowledge and experience to tackle every challenge that arose. Throughout the ordeal, the SERVPRO team treated us with empathy and respect as they worked to protect and restore our home. We had confidence in their ability and commitment to finding the best solutions for our particular situation. We especially want to recognize Operations Manager Dusty York for his leadership, personal attention, and commitment to finding solutions that meet our needs. Derik Plemons was the first to respond to our emergency, and his professionalism and reassuring manner made an immediate difference. Landon Ruby went above and beyond in tackling some particularly challenging work, demonstrating dedication and determination. We also want to recognize Cameron and John for their hard work. Every one of these professionals deserves our sincere appreciation. SERVPRO was the silver lining in our rainstorm-induced storm cloud! They truly are a homeowner's best friend when disaster strikes. After experiencing a homeowner's nightmare and having SERVPRO come to our rescue, we give them our highest recommendation. If you ever need restoration services, they're the ones to call to make it "Like it never even happened."
We are so glad that we're able to exceed your expectations during a difficult time of water damage for your family. Thank you for the kind words. We’re very grateful for you!
Saved us with a last minute carpet cleaning of our new house! Fantastic job and very professional!
Thank you so much, Mandi! We're glad our team could assist you with your last-minute carpet cleaning and that you were pleased with the results. Your kind words about our professionalism mean a lot to us!
Awesome company! We had an emergency on a Sunday. I called the owner, who explained in detail that there would be weekend charges. But we couldn't go to bed until all the glass was cleaned up. They were in on a very short time, and Reuben did agreat job.
Thank you so much for your wonderful feedback, Sharon! We’re thrilled to hear that Reuben was able to assist you promptly during your emergency and that you felt well-informed throughout the process at SERVPRO of Greater Waco!
Thank you for taking care of my family
We are so glad we were able to help you navigate through your HVAC leak fiasco. It was our pleasure to serve your family
I called to ask questions about treating mold in my RV, on my own. I spoke with Teddy twice and sent him pictures. He was extremely patient, polite, concerned, helpful, and professional. Teddy explained what he recommended I should do and welcomed me to call back anytime if I need further assistance. The lady in the office was very helpful as well. I highly recommend Servpro of Greater Waco to anyone needing the services they provide. Thank you Teddy and staff! Vanessa Pearson I spoke with ServePro again recently on a different matter and received the same great experience. Again, I highly recommend these folks for any services they provide. They are super helpful!
Thank you Ms. Pearson! It was a pleasure guiding you through your mold issue!
Showed up on time. Was knowledgeable and friendly.
Thank you so much for your wonderful feedback, Katie! We're thrilled to hear our team at SERVPRO of Greater Waco provided knowledgeable and friendly service while being punctual. Your kind words inspire us to continue delivering excellent restoration services!
Great service, quick response!
Thank you so much for your wonderful feedback, Raymond! We're thrilled to hear that you experienced great service and a quick response from our team at SERVPRO of Greater Waco!
We had a very good experience with SERVPRO of Greater Waco. They utilized an ozone treatment, as well as their specialty cleaning, on a vintage bookcase that had been exposed to prolonged indoor cigarette use. (We purchased the bookcase online without being told that it had been damaged in that way, and we did not want to paint over it as it matches other pieces we already own.) The treatments have lessened the smell of smoke more than anything else we had tried, to the point of being barely detectable, and the wood gleams after the cleaning. All of the staff members were courteous and promptly got back to us whenever we had questions; the pick-up and drop-off of the bookcase were smooth and quick as well. We recommend them highly and would use their services again!
Thank you so much for your wonderful feedback, Matt! We’re thrilled to hear that our specialty cleaning service helped restore your vintage bookcase, and we appreciate your kind words about our courteous staff and smooth service.
Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts
