Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts

Experts Reviews · Company report
SERVPRO of Greater Waco logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%65+15.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

SERVPRO of Greater Waco

Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #156Position by Experts Score among all companies we track in this category. of 175 carpet cleaning · 4.9★ from 119 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Greater Waco is better than 83% of carpet cleaning.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Greater Waco is better than 65% of carpet cleaning.B
65
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Greater Waco is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Greater Waco is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Greater Waco is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Greater Waco is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired SERVPRO of Greater Waco for 8 kinds of job.

SERVPRO of Greater Waco for remodeling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Remodeling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3

All 4 Google reviews tagged “Remodeling”

Joshua3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Our home flooded and Justin Hall and his team along with Abel and Mo were great to work with. They were fast, reliable, and had great customer service. Highly recommend Servpro of Greater Waco.

Flood cleanupWater damage-related cleanup & repairFlooring+ Responsiveness+ Punctuality+ Quality
Marissa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called Servpro when I had my kitchen flood from a burst pipe. Justin Hall was my main contact from the company, he was quick to get to my home and begin the long emotional process of rebuilding my home. Augustine, the main contractor, is kind, friendly, always ready to work, and made sure all the work done in my…

Flood restorationFlooringPainting+ Responsiveness+ Quality+ Professionalism
MichelleLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Let me start this review by saying that of every contractor service I have ever dealt with ServPro has been the best!! We had water damage from the HVAC condensation that created mold and caused our hall bathroom ceiling to collapse. As anyone can imagine that alone is stressful enough, much less having to deal…

Customer photo from Michelle's reviewCustomer photo from Michelle's reviewCustomer photo from Michelle's reviewCustomer photo from Michelle's review
Deep cleanMold cleaningMold damage restoration+ Responsiveness+ Punctuality+ Quality
Steven9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

You'll never know when you need SERVPRO of Greater Waco (SP-GW) until you do. Our house was days away from being listed for sale and then a water heater failed and flooded half the house. I was heartbroken and clueless about who to call after the insurance and the realtors. Our realtors recommended Teddy at SP-GW…

Water damage-related cleanup & repairFlooringPainting+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair16—
Flooring6—
Mold inspection5—
Remodeling4—
Water removal3—
Flood restoration2$195–$705
Flood cleanup2$188–$360
Roofing2—

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