Analyzing 8,158,3788.2M ReviewsFor 23,06723.1K Experts

Experts Reviews · Company report
SERVPRO of Greater Waco logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%65+15.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

SERVPRO of Greater Waco

Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #156Position by Experts Score among all companies we track in this category. of 175 carpet cleaning · 4.9★ from 119 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Greater Waco is better than 83% of carpet cleaning.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Greater Waco is better than 65% of carpet cleaning.B
65
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Greater Waco is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Greater Waco is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Greater Waco is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Greater Waco is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired SERVPRO of Greater Waco for 8 kinds of job.

SERVPRO of Greater Waco for water damage-related cleanup & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Water damage-related cleanup & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Water damage-related cleanup & repair”

Byron8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Justin is Awesome!

Great priceWater damage-related cleanup & repair
WD8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Hearing water and realizing it's coming through the ceiling into your home is a sickening feeling. If you ever find yourself in that frightening situation or experience another home emergency and wonder what to do next, my best advice is to call SERVPRO of Greater Waco. Every professional who worked on stopping the…

Great priceFlood restorationFlood cleanupRoofing
Joshua3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Our home flooded and Justin Hall and his team along with Abel and Mo were great to work with. They were fast, reliable, and had great customer service. Highly recommend Servpro of Greater Waco.

Flood cleanupWater damage-related cleanup & repairFlooring+ Responsiveness+ Punctuality+ Quality
MichelleLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Let me start this review by saying that of every contractor service I have ever dealt with ServPro has been the best!! We had water damage from the HVAC condensation that created mold and caused our hall bathroom ceiling to collapse. As anyone can imagine that alone is stressful enough, much less having to deal…

Customer photo from Michelle's reviewCustomer photo from Michelle's reviewCustomer photo from Michelle's reviewCustomer photo from Michelle's review
Deep cleanMold cleaningMold damage restoration+ Responsiveness+ Punctuality+ Quality
Terri3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

SERVPRO has provided great service, responding to our water damage with speed and professionalism. Ricky, Ryan, and Lamon were friendly, polite and extremely efficient. Jennifer has been amazing at keeping me informed every step of the way. I can't recommend this company enough!

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
nicole4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Teddy and his crew were so quick to come to our rescue after we had some water damage. They did great work and were so friendly. I would absolutely recommend them to my friends and family.

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Lisa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My water damage occurred over the weekend and they sent someone out the very day I called. They were easy to work with and, while I hope this doesn’t happen again, if it does, I’ll be using them!!

Water damage-related cleanup & repair+ Responsiveness+ Professionalism
Anne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

ServPro of Greater Waco responded quickly. The employees were friendly and answered all our questions. We are very pleased with their work. The new floor looks great! Highly recommend ServoPro of Greater Waco.

Water damage-related cleanup & repairFlooring+ Responsiveness+ Punctuality+ Quality
B5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

An unfortunate accident involving a family member lead to us needing water extraction from a home in the Waco area on Superbowl Sunday. Not expecting to get a response, I called ServPro from an out of area phone number and Teddy answered to my pleasant surprise. His team arrived shortly thereafter and started the…

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I run an extended stay hotel that took on some moderate damage during the Texas ice storm in February. Servpro of Greater Waco responded rapidly during the natural diaster to get my property back online. Many of my guest were waco locals seeking warmth from the massive power outages. Teddy More and crew made it…

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
martha6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Our toilet fill valve failed to work and water poured out into our house, it was 2 inches deep when we discovered it. We called ServPro around between 5:30-6:00 pm. The team arrived at our home between 7:00-7:30pm. Teddy Moore came himself. The water was in all rooms except a back bathroom and the kitchen. They…

Water damage-related cleanup & repair
micheal2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great company, extremely well organized and professional. Went over and above what I expected. Made our lives easier during the whole process!

Water damage-related cleanup & repairFlooring
Nancy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Water damage from AC leak in attic. Teddy and crew came with impressive equipment to detect water and dry the attic/ceiling/walls. Very professional and friendly. Great communication throughout the process. Chose them for the ceiling repair, and just like their motto it looks “Like it never even happened”!! I would…

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Steven9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

You'll never know when you need SERVPRO of Greater Waco (SP-GW) until you do. Our house was days away from being listed for sale and then a water heater failed and flooded half the house. I was heartbroken and clueless about who to call after the insurance and the realtors. Our realtors recommended Teddy at SP-GW…

Water damage-related cleanup & repairFlooringPainting+ Responsiveness+ Punctuality+ Quality
Katherine4 years ago★★★★★

Rating only, no written review.

Water damage-related cleanup & repair+ Responsiveness+ Quality+ Professionalism
Tyson1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Water damage-related cleanup & repair+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair16—
Flooring6—
Mold inspection5—
Remodeling4—
Water removal3—
Flood restoration2$195–$705
Flood cleanup2$188–$360
Roofing2—

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