Water damage restoration service · Wilmington, DE · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%87+51.1Reliability 26%76+19.8Value 15%100+15.2Craft & service penalty72−2.8Experts Score= 83Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#128 of 184 hazardous material removaliPosition by Experts Score among all companies we track in this category. · better than 31%
4.9★★★★★69 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate SERVPRO of Hockessin / Elsmere 4.9 out of 5 based on 69 reviews, with the owner responding to all feedback. Customers frequently describe the team as punctual, professional, and communicative during water damage restoration, mold remediation, and duct cleaning services. Many note fair pricing, thorough work, and assistance with insurance claims. However, two low-star reviews criticize the company for being disorganized and unprofessional, specifically alleging unauthorized changes to insurance assessments and inappropriate conduct toward rental tenants.
Google rating: 4.9 out of 5 from 69 reviews (97% five-star).
Reviews on this page: 69 Google reviews (60 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 12, 2026.
Service: Hazardous Material Removal Service serving Wilmington, Delaware.
Data from Google, last updated November 6, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyHazardous Material Removal median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Hockessin / Elsmere: 87/100 on this factor. Category median: 92.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Hockessin / Elsmere: 76/100 on this factor. Category median: 92.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Hockessin / Elsmere: 72/100 on this factor. Category median: 97.B
72
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Hockessin / Elsmere: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Hockessin / Elsmere: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
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Bar = this company · dark tick = category median.
Star ratings
69 Google reviews we collected
4.9of 5
5 stars6797%
4 stars00%
3 stars00%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 60 written reviews
97%praise
Praise12397%
Complaints43%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3427%
Speed & response3024%
Quality & results2822%
Would recommend1613%
Communication1512%
Price & value22%
Honesty & trust22%
What customers talk about
We read 60 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Water in the basement is never a welcome find, but the SERVPRO team handled a same-day emergency call quickly, professionally and calmly.”
“Anthony was a pleasure to work with and responded to my question patiently and quickly.”
“I have used SERVEPRO (Delaware) team for cleanup related to water damage several times and they have always an Amazing job.”
“My experience was horrible.”
“I enthusiastically and without reservation recommend this company.”
“They communicated with me during the entire process.”
“Just honest work and a fair price.”
“Servpro has provided us with fast, professional, and reliable service during the hardest times our residents could experience.”
People customers mention
Fernando4 reviews
Aaron3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SERVPRO of Hockessin / Elsmere for 6 kinds of job. Pick one to see what they paid and said.
VVishalLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I have used SERVEPRO (Delaware) team for cleanup related to water damage several times and they have always an Amazing job. Last week i used them for identifying Mold in my basement. They an awesome job as usual. There is no up-sell/ BS from this team. Just honest work and a fair price. Thanks team.
Reasonable priceService not listed
CCatherine4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
We had a flood under our flooring which required us to move out of our condo. Anthony and the ServPro team did a terrific job putting in new flooring, baseboard and painting the entire condo. Anthony was a pleasure to work with and responded to my question patiently and quickly.
AAshley2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Water in the basement is never a welcome find, but the SERVPRO team handled a same-day emergency call quickly, professionally and calmly. Highly recommend!
BBrett6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Pam and Barb did a fantastic job in handling my water mitigation. They were very quick to get out there, resolve the problem, and continue to monitor it until everything was completely mitigated. I would highly recommend Serv Pro of Wilmington
JJane3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
We had a very pleasant experience with Servpro. The gentleman who came to our house with an assistant was wonderful. I believe his name was Fernando. Thorough and respectful of our property. Would recommend them highly !
JJack1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Servpro provided outstanding service in a prompt and professional manner. Under the leadership of Andrew, the team evaluated the situation and promptly addressed the situation. They communicated with me during the entire process. I highly recommend this company
I have used SERVEPRO (Delaware) team for cleanup related to water damage several times and they have always an Amazing job. Last week i used them for identifying Mold in my basement. They an awesome job as usual. There is no up-sell/ BS from this team. Just honest work and a fair price. Thanks team.
Price assessment: Reasonable price
Services: Service not listed
Response time: 8+ hr
Response from the owner · 3 weeks ago
Thank you so much, Vishal! We appreciate your kind words and are glad to hear that our team consistently delivers honest work and fair pricing for your cleanup needs. Your support means a lot to us, and we look forward to continuing to assist you with any future projects.
C
Catherine DiBonaventura4 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
We had a flood under our flooring which required us to move out of our condo. Anthony and the ServPro team did a terrific job putting in new flooring, baseboard and painting the entire condo. Anthony was a pleasure to work with and responded to my question patiently and quickly.
Response from the owner · 7 months ago
Thank you so much for your wonderful feedback, Catherine! We're thrilled to hear that Anthony and our team at SERVPRO of Hockessin / Elsmere were able to assist you with your flooring restoration and made the process enjoyable.
A
Ashley Cline2 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Water in the basement is never a welcome find, but the SERVPRO team handled a same-day emergency call quickly, professionally and calmly. Highly recommend!
Response from the owner · a year ago
Hi Ashley. Thanks for the excellent review! We know that water in the basement is never a welcome find, and we're so glad our team was able to handle your same-day emergency call quickly and professionally. We appreciate the great feedback and recommendation!
K
Katie AbreuLocal Guide · 13 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
I initially wrote a review criticizing my experience but was threatened with a lawsuit by whoever runs the ServPro Google Account. I’ve revised my review twice But I can’t in good faith let the next customer waste their money when they have other options when it concerns mold inspections.
My experience with Servpro was unfortunate and I believe they shouldn’t dispatch techs to tenants of rental properties who they have testified on behalf of in court. The pictures show mold and leaks. Our report stated no leaks were found.
See photos below
2nd revision ***
I left a review stating my experience and beliefs. The technician I BELIEVE IN MY OWN PERSONAL OPINION was conflicted. Therefore, we BELIEVE that we didn’t receive the services we paid for.
Threatening to sue me (obviously I have screenshots) then revising your response speaks volumes on your credibility as a company.
But on the other hand, it is an effective tactic at ensuring positive feedback. Mind you, that’s just my own opinion and belief. Not a fact. Please don’t sue me.
*REVISION*
LIBEL: to make a false statement in writing.
I wrote my opinion and experience with your services. In layman’s terms, you can’t do anything about it. Threatening a lawsuit seems a bit excessive, but as you requested, I revised the review.
SERVPRO WILL THREATEN TO SUE YOU IF YOU ARE DISSATISFIED WITH THEIR SERVICES AND LEAVE A PERSONAL REVIEW
Response from the owner · a year ago
Revised
Ms. Abreu,
We take our reputation and the satisfaction of our clients very seriously. While we understand that you may not be happy with the results of the report, we want to ensure that the information shared on our reviews is accurate. If there are any misunderstandings, we would be happy to discuss them with you directly. Please feel free to contact our office at (302) 992-0104 and ask for a manager—we are here to assist you in a professional and transparent manner.
B
Brett Youngerman6 reviewsiTotal number of Google reviews Brett has written across all businesses on Google Maps, not just this one.
Pam and Barb did a fantastic job in handling my water mitigation. They were very quick to get out there, resolve the problem, and continue to monitor it until everything was completely mitigated. I would highly recommend Serv Pro of Wilmington
Response from the owner · 2 years ago
Thanks so much for taking the time to comment on our services. Water damage needs a fast response, and we always have a team on call. We appreciate the excellent review and recommendation.
J
Jane Hopkins3 reviewsiTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
We had a very pleasant experience with Servpro. The gentleman who came to our house with an assistant was wonderful. I believe his name was Fernando. Thorough and respectful of our property. Would recommend them highly !
Response from the owner · 2 years ago
Thank you for your excellent feedback, Jane! We're glad to hear that Fernando provided you with a pleasant experience. We appreciate your recommendation and are Here to Help anytime you need us. We will pass your compliments along to Fernando.
J
Jack Minker1 reviewiTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Servpro provided outstanding service in a prompt and professional manner. Under the leadership of Andrew, the team evaluated the situation and promptly addressed the situation. They communicated with me during the entire process. I highly recommend this company
Response from the owner · 2 years ago
Thank you for taking the time to share your positive experience with SERVPRO of Hockessin / Elsmere. We're honored to have been able to provide outstanding service to you. If you ever need assistance in the future, please don't hesitate to reach out to us at (302) 992-0104.
N
Nick ImburgiaLocal Guide · 18 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
I must admit first rate with every step. Please accept my sincere thank you from front office to me you came to my home !
Response from the owner · 2 years ago
Your review is appreciated! We're privileged to have been able to assist you every step of the way. Thank you for choosing SERVPRO of Hockessin / Elsmere.
N
nora mickowski11 reviewsiTotal number of Google reviews nora has written across all businesses on Google Maps, not just this one.
Today Servpro sent Fernando and Jeff to clean out the ducts in our condo. They arrived exactly on time and brought their equipment into our unit in no time at all. My wife and I were very impressed with their efficiency throughout the 4-hour process, and Fernando kept us informed at every stage, and even showed us images of before and after which clearly indicated how much cleaner the ducts were after they did their work. They were, without a doubt, exactly what every homeowner hopes to see when having work done at their property. In our opinion they are five stars PLUS!!
Response from the owner · 2 years ago
Thanks for the positive feedback. We strive to exceed our customers' expectations and we are delighted to hear that we achieved that with you. Thank you for choosing SERVPRO of Hockessin / Elsmere.
