Analyzing 9,108,4929.1M ReviewsFor 25,80225.8K Experts

Experts Reviews · Company report
SERVPRO of Hockessin / Elsmere logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%87+51.1Reliability 26%76+19.8Value 15%100+15.2Craft & service penalty72−2.8Experts Score= 83Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

SERVPRO of Hockessin / Elsmere

Wilmington, DE · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #128Position by Experts Score among all companies we track in this category. of 184 hazardous material removal · 4.9★ from 69 Google reviews

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Report card

Percentile vs other hazardous material removal (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Hockessin / Elsmere is better than 87% of hazardous material removal.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Hockessin / Elsmere is better than 76% of hazardous material removal.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Hockessin / Elsmere is better than 72% of hazardous material removal.B
72
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Hockessin / Elsmere is better than 100% of hazardous material removal.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Hockessin / Elsmere is better than 100% of hazardous material removal.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Hockessin / Elsmere is better than —% of hazardous material removal.–
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Reviews for your job

Customers hired SERVPRO of Hockessin / Elsmere for 6 kinds of job.

SERVPRO of Hockessin / Elsmere for mold remediation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—

All 2 Google reviews tagged “Mold remediation”

Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My parents basement was flooded last year and Servpro was there when we needed them. I called into the Elsmere/ Hockessin Branch at midnight and had them there that night. I spoke to a manager named Logan and he made the terrible experience less stressful. His communication skills were excellent and he was…

Mold remediationWater damage-related cleanup & repairMold inspection+ Responsiveness+ Punctuality+ Quality
JackieLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Thank you to the ENTIRE crew for helping us through this difficult time. Not only were they competent and professional, they were also very sympathetic and caring. Special shout outs to Pam, Sam and Bobby. ServPro Hockessin/Elsmere hires well. And it shows.

Flood cleanupMold remediation+ Responsiveness+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair10—
Mold inspection6—
Water damage-related mold removal4—
Mold remediation2—
Flooring2—
Fire damage cleanup & repair2—

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