Analyzing 9,108,4929.1M ReviewsFor 25,80225.8K Experts

Experts Reviews · Company report
SERVPRO of Hockessin / Elsmere logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%87+51.1Reliability 26%76+19.8Value 15%100+15.2Craft & service penalty72−2.8Experts Score= 83Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

SERVPRO of Hockessin / Elsmere

Wilmington, DE · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #128Position by Experts Score among all companies we track in this category. of 184 hazardous material removal · 4.9★ from 69 Google reviews

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Report card

Percentile vs other hazardous material removal (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Hockessin / Elsmere is better than 87% of hazardous material removal.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Hockessin / Elsmere is better than 76% of hazardous material removal.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Hockessin / Elsmere is better than 72% of hazardous material removal.B
72
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Hockessin / Elsmere is better than 100% of hazardous material removal.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Hockessin / Elsmere is better than 100% of hazardous material removal.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Hockessin / Elsmere is better than —% of hazardous material removal.–
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Reviews for your job

Customers hired SERVPRO of Hockessin / Elsmere for 6 kinds of job.

SERVPRO of Hockessin / Elsmere for water damage-related cleanup & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.60
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “Water damage-related cleanup & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 17

All 10 Google reviews tagged “Water damage-related cleanup & repair”

Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My parents basement was flooded last year and Servpro was there when we needed them. I called into the Elsmere/ Hockessin Branch at midnight and had them there that night. I spoke to a manager named Logan and he made the terrible experience less stressful. His communication skills were excellent and he was…

Mold remediationWater damage-related cleanup & repairMold inspection+ Responsiveness+ Punctuality+ Quality
K1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fernando listened and provided excellent service to address my issues. The reassurance he provided was greatly appreciated. He also checked washing machine tubing for potential water damage. He and his assistant were both very professional and efficient.

Water damage-related cleanup & repairMold inspection+ Responsiveness+ Professionalism
Erika2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Was a excellent service, Fernando hernandez and his team are a professionals , good job 👌

Water damage-related cleanup & repair+ Professionalism
Alba1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fern's crew came out to take care of my flooded apartment. They were nice courteous and took care of everything seamlessly. They were the epitome of professionalism. They were always on time and did exactly what they said they would do.

Water damage-related cleanup & repair+ Professionalism
Julian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The company’s team did a great job. They were very thoughtful and kept me informed as they worked . I appreciated how efficiently the house cleaning was completed! The company offers a professional service and friendly staff. Recommend 100%

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Professionalism
AMANDA2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Servpro is great! Excellent service with quick responsesa. specifically Katherine was phenomenal & pleasant.

Water damage-related cleanup & repairSewage cleanup+ Responsiveness+ Professionalism
Nicole3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Servpro was a great company to work with! Our basement flooded and the crew did a fantastic job cleaning up the damage. Katherine in the office was wonderful to work with! She was very professional and really helped the process go smoothly.

Water damage-related cleanup & repair+ Professionalism
Pamela6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

My crew came out same day I spoke to my insurance company. I had Matt, Aaron and Chris. ALL of them were professional, answered my questions/concerns, and explained everything. Definitely top notch representation of the company.

Water damage-related cleanup & repairMold inspection+ Responsiveness+ Punctuality+ Quality
Faith2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★

This company is very disorganized, rude and unprofessional. They went behind my back and changed my insurance company’s assessment. What a slime ball! My experience was horrible.

Water damage-related cleanup & repair− Professionalism
johnLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Water damage-related cleanup & repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair10—
Mold inspection6—
Water damage-related mold removal4—
Mold remediation2—
Flooring2—
Fire damage cleanup & repair2—

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