Water damage restoration service · Baldwin Park, CA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 93%
5.0★★★★★84 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate SERVPRO of Irwindale/Baldwin Park five stars based on eighty-four reviews, noting the owner responds to ninety-five percent of feedback. Customers describe water damage restoration services that include rapid scheduling, thorough cleanup, and daily equipment adjustments. Recurring themes highlight efficient communication, professional staff conduct, and assistance with insurance claims. No common criticisms appear in the provided excerpts, which consistently emphasize punctuality and a straightforward process.
Google rating: 5.0 out of 5 from 84 reviews (100% five-star).
Reviews on this page: 84 Google reviews (79 with written comments).
Owner responses: the business replied to 95% of reviews.
Most recent review: September 9, 2026.
Service: Carpet Cleaning serving Baldwin Park, California.
Data from Google, last updated October 25, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Irwindale/Baldwin Park: 100/100 on this factor. Category median: 96.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Irwindale/Baldwin Park: 98/100 on this factor. Category median: 97.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Irwindale/Baldwin Park: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Irwindale/Baldwin Park: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Irwindale/Baldwin Park: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 72.–
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Bar = this company · dark tick = category median.
Star ratings
84 Google reviews we collected
5.0of 5
5 stars84100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 79 written reviews
99%praise
Praise15399%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price550%
Reasonable550%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3825%
Speed & response3825%
Quality & results2818%
Would recommend2617%
Communication1610%
Honesty & trust64%
Price & value21%
What customers talk about
We read 79 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Professional company with a friendly staff and great communication.”
“We were able to get someone scheduled quickly and everything moved along without a lot of back and forth.”
“Their team is professional, quick to respond, and do a very thorough job.”
“I would definitely recommend SERVPRO to anyone who needs cleanup or restoration services.”
“Instead, they explained my options, answered my questions, and guided me through the process so I could make the choices I felt were right for my situation.”
“So good to know that ServPro is reliable, dependable and available 24/7.”
“They assessed our damage on Saturday with estimates.”
People customers mention
Joe7 reviews
Megan3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SERVPRO of Irwindale/Baldwin Park for 8 kinds of job. Pick one to see what they paid and said.
Kong1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I liked that the process didn’t feel complicated. We were able to get someone scheduled quickly and everything moved along without a lot of back and forth.
Kevin4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had water damage and SERVPRO made the cleanup much more manageable. Great crew and solid work.
Great priceFlood cleanup
Eva6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Professionalism is really important when you have people working inside your home. The SERVPRO team was friendly, respectful, and made me feel comfortable throughout the process.
Lauren1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Team McCann at SERVPRO checked the affected materials daily and adjusted the equipment as needed throughout the process. That level of attention really made me feel like they cared about getting the job done right. I never felt pressured into making a decision. Instead, they explained my options, answered my…
Rachel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I had a really good experience with SERVPRO. Their team is professional, quick to respond, and do a very thorough job. What stood out the most was their customer service—they really care, and it shows. I would definitely recommend SERVPRO to anyone who needs cleanup or restoration services. They make a tough situation a lot easier to deal with.
Reasonable priceFlood restorationMold inspection
Jessi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We went through a very stressful situation with water damage in our home and Servpro was quick to help and amazing with the whole process. Definitely will be using them again if we experience anything like that!
Great priceMold inspectionFlood cleanupWater removal
I liked that the process didn’t feel complicated. We were able to get someone scheduled quickly and everything moved along without a lot of back and forth.
Response from the owner · a month ago
Thanks for sharing your feedback, Kong! We're glad to hear that the process was straightforward and efficient for you. Our team works hard to ensure a smooth experience, and your satisfaction is our priority. We appreciate your kind words!
Noel Benavides3 reviewsiTotal number of Google reviews Noel has written across all businesses on Google Maps, not just this one.
Professional company with a friendly staff and great communication.
Price assessment: Great price
Services: Remodeling
Response time: 0–1 hr
Response from the owner · a month ago
Thank you so much, Noel! We're glad you had a positive experience with our team at SERVPRO. Your kind words about our professionalism and communication mean a lot to us!
Kevin Brockett4 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
We had water damage and SERVPRO made the cleanup much more manageable. Great crew and solid work.
Price assessment: Great price
Services: Flood cleanup
Response time: 0–1 hr
Response from the owner · a month ago
Thank you so much, Kevin! We're glad our team could help make the cleanup process more manageable for you. Your feedback about our crew and their solid work is greatly appreciated.
Carrissa McCarthy5 reviewsiTotal number of Google reviews Carrissa has written across all businesses on Google Maps, not just this one.
Very efficient and professional service. The team was responsive and friendly.
Response from the owner · a month ago
Thanks a lot, Carrissa! We appreciate your kind words about our efficient and professional service. Our team is always here to provide friendly and responsive support.
Eva Cuellar6 reviewsiTotal number of Google reviews Eva has written across all businesses on Google Maps, not just this one.
Professionalism is really important when you have people working inside your home. The SERVPRO team was friendly, respectful, and made me feel comfortable throughout the process.
Price assessment: Reasonable price
Services: Flood restoration, Mold inspection, Flood cleanup, Water damage-related cleanup & repair, Water damage-related mold removal
Response from the owner · a month ago
Thank you so much, Eva! We appreciate your kind words about our team's professionalism and respect during the process. It's great to know that we made you feel comfortable in your home while providing our services.
Lauren & Josh Blanchard1 reviewiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Team McCann at SERVPRO checked the affected materials daily and adjusted the equipment as needed throughout the process. That level of attention really made me feel like they cared about getting the job done right. I never felt pressured into making a decision. Instead, they explained my options, answered my questions, and guided me through the process so I could make the choices I felt were right for my situation. Great customer service!
Response from the owner · a month ago
Thanks for sharing your feedback, Lauren and Josh! Our team is dedicated to providing exceptional service, and it's great to know that you felt cared for throughout the process. We're glad we could guide you in making the right choices for your situation. Your kind words about our customer service are truly appreciated!
Rachel Rodriguez2 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
I had a really good experience with SERVPRO. Their team is professional, quick to respond, and do a very thorough job. What stood out the most was their customer service—they really care, and it shows. I would definitely recommend SERVPRO to anyone who needs cleanup or restoration services. They make a tough situation a lot easier to deal with.
Price assessment: Reasonable price
Services: Flood restoration, Mold inspection
Response from the owner · 6 months ago
Thank you so much for your wonderful review, Rachel! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with our team at SERVPRO of Irwindale/Baldwin Park. Our staff takes great pride in providing professional and compassionate service, and it's fantastic to know that our efforts made a challenging situation easier for you.
Jessi Burgess2 reviewsiTotal number of Google reviews Jessi has written across all businesses on Google Maps, not just this one.
We went through a very stressful situation with water damage in our home and Servpro was quick to help and amazing with the whole process. Definitely will be using them again if we experience anything like that!
Price assessment: Great price
Services: Mold inspection, Flood cleanup, Water removal
Response from the owner · 6 months ago
Thank you, Jessi! We know how stressful it can be to experience water damage. We are so thankful that you found us and appreciate the 5-Star Review!
vince1 reviewiTotal number of Google reviews vince has written across all businesses on Google Maps, not just this one.
Great experience with SERVPRO of Baldwin Park. Friendly team, quick service, and very helpful
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 9 months ago
Thank you for your wonderful feedback, Vince! We're thrilled to hear that our friendly team provided quick and helpful service during your experience with SERVPRO of Irwindale/Baldwin Park.
Alex Beltran1 reviewiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Had a great experience with SERVPRO of Irwindale. The team was super friendly, professional, and got everything taken care of quickly. They made a stressful situation much easier to handle. Definitely recommend them for any restoration work!
Price assessment: Reasonable price
Services: Flood restoration, Mold inspection
Response from the owner · 9 months ago
Thank you so much for your wonderful feedback, Alex! We're thrilled to hear that our team at SERVPRO of Irwindale/Baldwin Park made your restoration experience smoother and more manageable. Your recommendation means a lot to us!
