Water damage restoration service · Barnstable Town, MA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 79%
5.0★★★★★90 Google reviews · 4 photos
99%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate SERVPRO of Mid-Outer Cape Cod five stars based on ninety reviews, noting that the owner responds to all feedback. Customers describe the company as punctual, professional, and thorough in handling water damage, mold removal, and reconstruction. Recurring themes include clear communication, efficient scheduling, and helpful staff who explain processes and address concerns. No common criticisms are evident in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 90 reviews (99% five-star).
Reviews on this page: 90 Google reviews (80 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Mid-Outer Cape Cod: 98/100 on this factor. Category median: 96.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Mid-Outer Cape Cod: 98/100 on this factor. Category median: 97.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Mid-Outer Cape Cod: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Mid-Outer Cape Cod: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Mid-Outer Cape Cod: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 72.–
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Bar = this company · dark tick = category median.
Star ratings
90 Google reviews we collected
5.0of 5
5 stars8999%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 80 written reviews
99%praise
Praise16899%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price220%
Reasonable440%
Overpriced00%
Not sure440%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4426%
Quality & results3923%
Speed & response3722%
Would recommend2213%
Communication1911%
Price & value53%
Honesty & trust32%
What customers talk about
We read 80 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The builders, movers, painters, hood installers and plumber were professional, thorough, very competent, flexible and wonderful to work with.”
“Jeremy and Jared did a great job and kept us well informed on everything .”
“…nse has been highly professional, caring, respectful of our home and responsive.…”
“I’d highly recommend them to anyone who needs work done.”
“The team was very professional and kept me informed through the entire abatement process.”
“Professional, informative, fair pricing, clean and qualtiy of work.”
“Honestly they blew us away with their knowledge and precision to the process.”
People customers mention
Jeremy10 reviews
Mike7 reviews
Phil6 reviews
Gerald5 reviews
Philip5 reviews
Richard5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SERVPRO of Mid-Outer Cape Cod for 8 kinds of job. Pick one to see what they paid and said.
Sharise3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
We would give 10 stars if we could. Servpro was phenomenal from start to finish. Our kitchen, living room, dining area, laundry room and finished basement with a bathroom were reconstructed by Christopher Garrett, the Reconstruction Manager, Braydon and TEAM LABRIE. They service MA, Plymouth/Wareham and Mid-Outer…
Great priceService not listed
Deborah1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I appreciate all the work that philip Richard Gerald Elliston and Chevy accomplished. I give them 5 stars
Great price
Linda6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I just had mold removed. ServPro did an excellent job! ELLISTON, KEVIN & Phillip Santangelo were fantastic. I’d highly recommend them to anyone who needs work done.
Not sure
gail3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I hired Servpro to due abatement after a water leak. The team was very professional and kept me informed through the entire abatement process. 5 stars for team members Jeremy and Najwa. Phillip, the project manager was great as well.
Reasonable priceService not listed
Jo3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Very pleased with clean-up from wayer damage. Richard and Gerald were courteous and thorough. When asked, they answered ALL my questions and were most reassuring that all would be well! Would recommend them highly!!
Not sureService not listed
Roberta2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Jeremy and Jared did a great job and kept us well informed on everything .
And Philip the project manager kept us well informed and was very attentive any questions or concerns we may have had.
We would give 10 stars if we could. Servpro was phenomenal from start to finish. Our kitchen, living room, dining area, laundry room and finished basement with a bathroom were reconstructed by Christopher Garrett, the Reconstruction Manager, Braydon and TEAM LABRIE. They service MA, Plymouth/Wareham and Mid-Outer Cape Cod. The builders, movers, painters, hood installers and plumber were professional, thorough, very competent, flexible and wonderful to work with. The owner is a very special person.
Price assessment: Great price
Services: Service not listed
Response time: 0–1 hr
Response from the owner · 5 months ago
Thank you so much, Sharise! We’re grateful you took the time to share your positive experience with our team. It's great to hear that our professionals were quick to respond and provided excellent service. Your recommendation means a lot to us, and we appreciate your trust in SERVPRO!
Deborah Castricum1 reviewiTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
I appreciate all the work that philip Richard Gerald Elliston and Chevy accomplished. I give them 5 stars
Price assessment: Great price
Response from the owner · a month ago
Thanks a lot, Deborah! We appreciate your kind words and are glad our team provided you with excellent service. Your support means a lot to us at SERVPRO!
Linda Ferullo6 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
I just had mold removed. ServPro did an excellent job! ELLISTON, KEVIN & Phillip Santangelo were fantastic. I’d highly recommend them to anyone who needs work done.
Price assessment: Not sure
Response time: 0–1 hr
Response from the owner · a month ago
Thank you so much, Linda! We're grateful you took the time to share your experience. Our team is dedicated to providing excellent service, and it's wonderful to know that you were pleased with the mold removal. Your recommendation means a lot to us!
gail schlesinger3 reviewsiTotal number of Google reviews gail has written across all businesses on Google Maps, not just this one.
I hired Servpro to due abatement after a water leak. The team was very professional and kept me informed through the entire abatement process. 5 stars for team members Jeremy and Najwa. Phillip, the project manager was great as well.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 months ago
Thank you so much, Gail! We're glad to hear that our team provided you with professional service and kept you informed throughout the abatement process. Your recognition of our team members and project manager is greatly appreciated, and it motivates us to maintain our commitment to quality service at SERVPRO.
Jo Dunnock3 reviewsiTotal number of Google reviews Jo has written across all businesses on Google Maps, not just this one.
Very pleased with clean-up from wayer damage. Richard and Gerald were courteous and thorough. When asked, they answered ALL my questions and were most reassuring that all would be well! Would recommend them highly!!
Price assessment: Not sure
Services: Service not listed
Response from the owner · 6 months ago
We appreciate your kind words, Jo! It’s wonderful to hear that Richard and Gerald provided courteous and thorough service during your water damage clean-up, and we’re grateful for your recommendation!
Chris and Gordon1 reviewiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
We had water damage in an upstairs bathroom and bedroom with walk-in closet which extended to the kitchen directly underneath. Our insurance company recommended ServPro. From initial contact with Service Manager Phil through Reconstruction Manager Chris, response has been highly professional, caring, respectful of our home and responsive. As reconstruction has not yet begun, our interaction has been with the demolition team. Led by Jeremy, he, Rene and Nelson have been incredible. Jeremy and Rene did most of the work over three days, doing drywall flood cuts, removing hardwood floors and bathroom floor tiles and disassembling kitchen cabinetry. They are extremely hardworking and competent. Highly knowledgeable, Jeremy answered every question we asked, no matter how complex, and ensured the work done was minimally invasive while removing all affected material. He carefully installed plastic sheet barriers to protect the rest of the house as well as hardwood floor and stairway sheeting to protect against moving heavy dehumidifiers. Jeremy and Rene also constantly cleaned up after themselves, often vacuuming drywall dust. After less than three days of dehumidifying, heating and air circulation, they drove all moisture residue well under acceptable levels, setting the stage for reconstruction. We have been completely satisfied with ServPro to this point and would highly recommend them, especially Jeremy and Rene.
Response from the owner · 6 months ago
We truly appreciate your wonderful feedback, Chris and Gordon! It's fantastic to hear that our team, especially Jeremy and Rene, provided you with such exceptional service during the water damage restoration process.
Steven Koehler4 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Thanks for your quick response and efficient work!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 10 months ago
Thank you so much for your wonderful feedback, Steven! We’re thrilled to hear that our quick response and efficient work made a positive impact during your restoration process at SERVPRO of Mid-Outer Cape Cod!
Roberta DeLeo2 reviewsiTotal number of Google reviews Roberta has written across all businesses on Google Maps, not just this one.
Jeremy and Jared did a great job and kept us well informed on everything .
And Philip the project manager kept us well informed and was very attentive any questions or concerns we may have had.
Price assessment: Not sure
Response from the owner · 10 months ago
Thank you for your wonderful feedback, Roberta! We’re thrilled to hear that Jeremy, Jared, and Philip provided excellent communication and attentiveness throughout your project. Your satisfaction inspires us to keep delivering top-notch restoration services at SERVPRO of Mid-Outer Cape Cod!
Jacob Linder6 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Richard did an excellent job with our mold and water damage mitigation and remediation! He explained the process, showed me findings, and always kept the work area clean. Very happy I chose Servpro!
Response from the owner · 10 months ago
Thank you for your wonderful feedback, Jacob! We're thrilled to hear that Richard provided excellent service during your mold and water damage mitigation and remediation, and we appreciate your kind words about our team's commitment to cleanliness and communication at SERVPRO of Mid-Outer Cape Cod!
Michelle Caywood11 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Richard and Eliston were professional, kind and super helpful. They did very good work and didn’t leave until my concerns were all resolved. Thanks for the good work!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 11 months ago
Thank you for your feedback, Michelle! We're glad to hear that Richard and Eliston provided professional and helpful service, and we appreciate your recognition of their efforts. Your input helps us continue to deliver excellent restoration services at SERVPRO of Mid-Outer Cape Cod!
