Water damage restoration service · Baldwin Park, CA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%89+52.2Reliability 26%80+20.9Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 88Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#80 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 26%
4.9★★★★★53 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently highlight the rapid response times, professional demeanor, and clear communication provided by SERVPRO of Monterey Park staff during water damage, fire, and mold remediation. Reviewers often note that the team is punctual, knowledgeable, and helpful in navigating insurance claims, while also mentioning fair pricing and thorough cleanup. One recurring criticism involves a high-cost fire restoration job where the customer found the crew inexperienced and the cleaning methods inadequate.
Google rating: 4.9 out of 5 from 53 reviews (98% five-star).
Reviews on this page: 53 Google reviews (45 with written comments, 3 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 24, 2026.
Service: Carpet Cleaning serving Baldwin Park, California.
Data from Google, last updated October 25, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SERVPRO of Monterey ParkCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Monterey Park: 89/100 on this factor. Category median: 96.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Monterey Park: 80/100 on this factor. Category median: 97.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Monterey Park: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Monterey Park: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Monterey Park: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 72.–
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Bar = this company · dark tick = category median.
Star ratings
53 Google reviews we collected
4.9of 5
5 stars5298%
4 stars00%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 45 written reviews
98%praise
Praise11298%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price233%
Reasonable350%
Overpriced00%
Not sure117%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2724%
Speed & response2724%
Quality & results1917%
Would recommend1715%
Communication1110%
Honesty & trust87%
Price & value54%
What customers talk about
We read 45 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was professional, responsive, and very knowledgeable throughout the entire process.”
“They responded quickly, were professional, and handled the situation with care and efficiency.”
“Ozzi and the ServPro team did an excellent job with our water damage mitigation.”
“I truly appreciate their help and would recommend them to anyone dealing with water or sewer damage.”
“What stood out the most was his clear communication and honesty.”
“They were reliable, always on time and did thorough cleaning of our house.”
“We feel the price was honest and fair, the service was quick and great.”
People customers mention
Arlen6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SERVPRO of Monterey Park for 8 kinds of job. Pick one to see what they paid and said.
George9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
SAL FROM SERVPRO WAS BEYOND AWESOME! HIGHLY PROFESSIONAL! EXCEPTIONALLY APPREVIATED! BRAVO!
Doyeoung1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Mr. Ozzi and the ServPro team did an excellent job with our water damage mitigation.
He was professional, responsive, and very knowledgeable throughout the entire process. From the initial inspection to setting up the drying equipment, everything was handled quickly and efficiently.
What stood out the most was his…
Water removalMold mitigationWater damage-related cleanup & repair
Erin7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I had a really difficult sewer backup and the team from SERVPRO was incredible. They responded quickly, were professional, and handled the situation with care and efficiency. What could have been a nightmare was made much easier thanks to their responsiveness and thorough work. Not to mention dealing with my…
Mold inspectionFlood cleanupFlooring
Christopher3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Friendly, prompt, with results better than we expected. Ramiro and his crew did a great job. Highly recommend.
Edward5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I am so glad we chose SERVPRO of Monterey Park to remediate our house after the Eaton fire. In the office, Chesiree and Ariel were diligent in getting us through the difficult process. The field crew of Ramero, Antonio and Juan also did incredible work on the house. They were reliable, always on time and did…
jackie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Thank you to the team at Servpro for their amazing work on our post-fire remediation. Arlen led a team that included Chesiree and Ariel in the office (who were always available for questions and extremely helpful), and Andreas and Chrisopher in the field (who were meticulous in their work, arrived on time, and…
SAL FROM SERVPRO WAS BEYOND AWESOME! HIGHLY PROFESSIONAL! EXCEPTIONALLY APPREVIATED! BRAVO!
Response from the owner · 4 months ago
Thanks for your review! We truly appreciate your kind words and are delighted to hear that you had such a positive experience with our team.
Providing professional, responsive, and high-quality service is always our goal, and your feedback means a lot to us. Thank you for trusting SERVPRO with your project.
We appreciate your support and are always here if you ever need our assistance in the future!
Doyeoung Kim1 reviewiTotal number of Google reviews Doyeoung has written across all businesses on Google Maps, not just this one.
Mr. Ozzi and the ServPro team did an excellent job with our water damage mitigation.
He was professional, responsive, and very knowledgeable throughout the entire process. From the initial inspection to setting up the drying equipment, everything was handled quickly and efficiently.
What stood out the most was his clear communication and honesty. He took the time to explain what was happening and what to expect next, which made a stressful situation much easier to deal with.
The work was done thoroughly, and I felt confident that everything was properly handled.
Highly recommend Mr. Ozzi if you ever need mitigation services.
Services: Water removal, Mold mitigation, Water damage-related cleanup & repair
Response from the owner · 6 months ago
Thank you for your kind review and for trusting us with your water damage mitigation.We’re pleased to hear that Ozzy provided attentive, professional, and knowledgeable service throughout the process.
It’s great to know the work was completed efficiently and to your satisfaction, and that you felt confident in the results.
We truly appreciate your recommendation and are always here if you need assistance in the future.
Erin Gary7 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
I had a really difficult sewer backup and the team from SERVPRO was incredible. They responded quickly, were professional, and handled the situation with care and efficiency. What could have been a nightmare was made much easier thanks to their responsiveness and thorough work. Not to mention dealing with my insurance company. I truly appreciate their help and would recommend them to anyone dealing with water or sewer damage.
Thank you so much for your kind words and for taking the time to share your experience. Situations like this can be extremely stressful, and our goal is always to step in quickly, handle the work professionally, and help make the process as smooth as possible for our customers.
We’re glad our team was able to support you not only with the cleanup but also by helping navigate the insurance side of things. Your recommendation truly means a lot to us. If you ever need assistance in the future, please know our team will always be here to help.
Lydia Glasman8 reviewsiTotal number of Google reviews Lydia has written across all businesses on Google Maps, not just this one.
Services: Flood restoration, Mold inspection, Flood cleanup, Water removal, Mold mitigation, Water damage-related cleanup & repair, Mold remediation
Response from the owner · 7 months ago
Thank you for the review! We're glad we could provide a quick response and great service for your restoration needs. Please don't hesitate to reach out if you need anything else.
Christopher Muniz3 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Friendly, prompt, with results better than we expected. Ramiro and his crew did a great job. Highly recommend.
Price assessment: Reasonable price
Services: Remodeling, Water damage-related cleanup & repair
Response from the owner · 7 months ago
Thank you so much, Christopher Muniz, for your wonderful five-star review! We are thrilled to hear that Ramiro and his crew provided such friendly, prompt service and delivered results that exceeded your expectations. Your high recommendation means a great deal to us. We truly appreciate your kind words about our team's excellent work.
Edward Brunngraber5 reviewsiTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
I am so glad we chose SERVPRO of Monterey Park to remediate our house after the Eaton fire. In the office, Chesiree and Ariel were diligent in getting us through the difficult process. The field crew of Ramero, Antonio and Juan also did incredible work on the house. They were reliable, always on time and did thorough cleaning of our house. As the lead, Arlan was wonderful, answering all our questions and always making himself available to us.
Response from the owner · 8 months ago
Thank you, Edward Brunngraber, for your wonderful 5-star review! We are so grateful for your kind words about our team's efforts in your fire remediation. It's fantastic to hear that Chesiree, Ariel, Ramero, Antonio, Juan, and Arlan provided such diligent, reliable, and thorough service. We truly appreciate you choosing SERVPRO of Monterey Park during such a challenging time.
jackie brunngraber5 reviewsiTotal number of Google reviews jackie has written across all businesses on Google Maps, not just this one.
Thank you to the team at Servpro for their amazing work on our post-fire remediation. Arlen led a team that included Chesiree and Ariel in the office (who were always available for questions and extremely helpful), and Andreas and Chrisopher in the field (who were meticulous in their work, arrived on time, and worked so hard to help give us our home back)- we really appreciate the whole team at this Servpro location and would recommend them wholeheartedly!
Services: Fire damage cleanup & repair
Response from the owner · 8 months ago
We are so grateful for your wonderful review, jackie brunngraber! It brings us immense joy to know that our team, including Arlen, Chesiree, Ariel, Andreas, and Christopher, provided such exceptional post-fire remediation. Your kind words about their dedication, timeliness, and meticulous work truly mean a lot to us. Thank you for recommending SERVPRO of Monterey Park so highly!
Eluvina Carlon1 reviewiTotal number of Google reviews Eluvina has written across all businesses on Google Maps, not just this one.
Mr Osvaldo Chavez, the ServPro Technician, was a true professional. He was timely with keeping me informed of progress, snd sensitive to my rental tenants’ availability. I am a retiree of the IBM Corporation management. I recognize an outstanding performer. Servpro is very fortunate to count Osvaldo Chavez among their service team!! Respectfully, Ms Carlon
Price assessment: Not sure
Services: Mold inspection, Flood cleanup, Water removal
Response from the owner · 8 months ago
Thank you, Eluvina Carlon, for your wonderful 5-star review! We are delighted to hear about your positive experience with Osvaldo Chavez and truly appreciate you recognizing his professionalism and dedication. We are indeed very fortunate to have Osvaldo on our team, and your kind words affirm our commitment to providing outstanding service. Your feedback means a great deal to us.
Timothy Tam1 reviewiTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
I would recommend Allen and Andreas to anyone looking into moisture and mold issues. They were frank in their assessment and told me I didn’t have any moisture problems.
Allen and Andreas were honest and communicative with all my concerns. They inspected free of charge and gave me instructions on maintaining humidity levels. They were careful in their assessment and explained things simply to me in layman’s terms.
I gave a call to ServPro in the morning due to moisture and water intrusion concerns. Allen said he’ll come by and check it out that same day in a few hours. He arrived on time with Andreas and searched the exterior for any water intrusion along my windows. Seeing no issues, he said let’s check the inside.
They put on blue plastic boot covers before coming in. He screened every single window we requested on the top, side, and bottom for any moisture incursion from the outside or inside. Finding none he stated there was no issue he could see with our windows or walls. He said a simple dehumidifier would resolve the issues we were having. He responded to all concerns and displayed how his instrument worked for detecting moisture. After the inspection, he told us what signs we would see if there was water or mold damage. He mentioned that a 24/7 leak would have been sensed by the city due to most houses having smart sensors on the water meter in the street.
Overall I had an extremely satisfying experience with Allen and Andreas. 10/10.
Price assessment: Great price
Services: Mold inspection, Mold mitigation, Service not listed
Response from the owner · 11 months ago
Thank you for taking the time to share such a detailed and thoughtful 5-star review. We’re thrilled to hear that Allen and Andreas provided you with an honest, thorough, and professional moisture and mold assessment. At SERVPRO, integrity and transparency are core values, so it means a lot to know they were able to give you clear explanations, walk you through the moisture readings, and address all your concerns without pressure or unnecessary services.
We’re glad their same-day response, careful inspection, and step-by-step guidance on humidity levels helped give you peace of mind. Our team takes pride in being punctual, communicative, and respectful of your home—from using boot covers to checking every window you requested.
Thank you again for recommending Allen and Andreas. If you ever have concerns about moisture, mold, water intrusion, or need restoration services in the future, SERVPRO is here 24/7 to help. We appreciate your trust—10/10 experiences are what we strive for!
Lauren DeSalvo5 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Andres is so talented! Fixed the drywall patches perfectly and so fast. Excellent clean up after.
Price assessment: Reasonable price
Services: Flood restoration, Water removal, Mold mitigation, Mold remediation, Water damage-related mold removal, Mold damage restoration
Response from the owner · 11 months ago
Thank you so much for the 5-star review! We’re thrilled to hear that Andres delivered fast, high-quality drywall repairs and left everything clean afterward. He’s incredibly talented, and your feedback will mean a lot to him.
If you ever need drywall repair, water damage restoration, or any other SERVPRO services again, we’re always here to help!
