Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
SERVPRO of Monterey Park logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%89+52.2Reliability 26%80+20.9Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 88Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

SERVPRO of Monterey Park

Baldwin Park, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 53 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Monterey Park is better than 89% of carpet cleaning.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Monterey Park is better than 80% of carpet cleaning.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Monterey Park is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Monterey Park is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Monterey Park is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Monterey Park is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired SERVPRO of Monterey Park for 8 kinds of job.

SERVPRO of Monterey Park for mold inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Mold inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Mold inspection”

Erin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had a really difficult sewer backup and the team from SERVPRO was incredible. They responded quickly, were professional, and handled the situation with care and efficiency. What could have been a nightmare was made much easier thanks to their responsiveness and thorough work. Not to mention dealing with my…

Mold inspectionFlood cleanupFlooring
Lydia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Quick response and great service

Reasonable priceFlood restorationMold inspectionFlood cleanup
Eluvina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Mr Osvaldo Chavez, the ServPro Technician, was a true professional. He was timely with keeping me informed of progress, snd sensitive to my rental tenants’ availability. I am a retiree of the IBM Corporation management. I recognize an outstanding performer. Servpro is very fortunate to count Osvaldo Chavez among…

Not sureMold inspectionFlood cleanupWater removal
Timothy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I would recommend Allen and Andreas to anyone looking into moisture and mold issues. They were frank in their assessment and told me I didn’t have any moisture problems. Allen and Andreas were honest and communicative with all my concerns. They inspected free of charge and gave me instructions on maintaining…

Great priceMold inspectionMold mitigationService not listed
Chelsee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

“We recently had unexpected water damage in our home, and Servpro was incredible from start to finish. Their team arrived quickly, Arlan assessed the damage thoroughly, and explained every step of the cleanup and drying process in a way that gave us peace of mind. They were professional, respectful of our home.…

Great priceMold inspectionMold mitigationWater damage-related cleanup & repair
Howard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Arlen from SERVPRO was very professional and responsive with our water leakage issues. Our new home had some water leak in multiple rooms due to the recent rain. He came to our house and took his time to diagnose the situation. We were worried about water damage to our flooring/walls and mold issues. He reassured us…

Water damage-related cleanup & repairFlooringMold inspection+ Responsiveness+ Punctuality+ Quality
daunchayLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service! Fast, Communicative, and easy to work with. Never been through a fire loss before but they made it a painless experience. This is how a highly respected franchise should operate. Highly Recommended

Mold inspection+ Professionalism
Irene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Servpro of Monterey Park helped me with what I thought was a mold issue at my property in North San Gabriel. Arlen and his partner performed a mold inspection on the same day I called. They were very professional and efficient. I highly recommend this company. Thanks!

Mold inspection+ Responsiveness+ Punctuality+ Professionalism
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had a leak that soaked the carpet and caused mold on the walls. Arlen came by the same day and was able to talk me through the whole process and quoted me a fair price for mold remediation. Arlen and his team were professional and adhere to all covid recommendations by wearing masks and putting on shoe booties…

Water damage-related cleanup & repairMold inspectionWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality
mason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Rating only, no written review.

Mold inspectionFlood cleanup

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 50%Overpriced 0%Not sure 17%

Jobs customers hired them for

JobReviewsCategory typical
Mold inspection10—
Water damage-related cleanup & repair9—
Water damage-related mold removal8—
Water removal6—
Mold mitigation5—
Mold remediation5—
Flood cleanup4$189–$614
Flood restoration3—

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