Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
SERVPRO of Monterey Park logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%89+52.2Reliability 26%80+20.9Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 88Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

SERVPRO of Monterey Park

Baldwin Park, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 53 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Monterey Park is better than 89% of carpet cleaning.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Monterey Park is better than 80% of carpet cleaning.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Monterey Park is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Monterey Park is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Monterey Park is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Monterey Park is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired SERVPRO of Monterey Park for 8 kinds of job.

SERVPRO of Monterey Park for water removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Water removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Water removal”

Doyeoung1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Mr. Ozzi and the ServPro team did an excellent job with our water damage mitigation. He was professional, responsive, and very knowledgeable throughout the entire process. From the initial inspection to setting up the drying equipment, everything was handled quickly and efficiently. What stood out the most was his…

Water removalMold mitigationWater damage-related cleanup & repair
Lydia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Quick response and great service

Reasonable priceFlood restorationMold inspectionFlood cleanup
Eluvina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Mr Osvaldo Chavez, the ServPro Technician, was a true professional. He was timely with keeping me informed of progress, snd sensitive to my rental tenants’ availability. I am a retiree of the IBM Corporation management. I recognize an outstanding performer. Servpro is very fortunate to count Osvaldo Chavez among…

Not sureMold inspectionFlood cleanupWater removal
Lauren5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Andres is so talented! Fixed the drywall patches perfectly and so fast. Excellent clean up after.

Customer photo from Lauren's review
Reasonable priceFlood restorationWater removalMold mitigation
Howard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Arlen from SERVPRO was very professional and responsive with our water leakage issues. Our new home had some water leak in multiple rooms due to the recent rain. He came to our house and took his time to diagnose the situation. We were worried about water damage to our flooring/walls and mold issues. He reassured us…

Water damage-related cleanup & repairFlooringMold inspection+ Responsiveness+ Punctuality+ Quality
KSa month ago★★★★★

Rating only, no written review.

Water removal

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 50%Overpriced 0%Not sure 17%

Jobs customers hired them for

JobReviewsCategory typical
Mold inspection10—
Water damage-related cleanup & repair9—
Water damage-related mold removal8—
Water removal6—
Mold mitigation5—
Mold remediation5—
Flood cleanup4$189–$614
Flood restoration3—

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