Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
SERVPRO of Newark logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

SERVPRO of Newark

Wilmington, DE · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #114Position by Experts Score among all companies we track in this category. of 184 hazardous material removal · 4.9★ from 80 Google reviews

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Percentile vs other hazardous material removal (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Newark is better than 87% of hazardous material removal.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Newark is better than 76% of hazardous material removal.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Newark is better than 98% of hazardous material removal.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Newark is better than 100% of hazardous material removal.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Newark is better than 100% of hazardous material removal.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Newark is better than 100% of hazardous material removal.A
100

Reviews for your job

Customers hired SERVPRO of Newark for 7 kinds of job.

SERVPRO of Newark for mold inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Mold inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 19

All 6 Google reviews tagged “Mold inspection”

FSM1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had a very positive experience working with SERVPRO of Newark, Southwest Fremont. Their team was professional, responsive, and highly organized throughout the process. They communicated clearly, acted promptly, and demonstrated strong attention to detail in handling the work. We would also like to especially…

Customer photo from FSM's reviewCustomer photo from FSM's reviewCustomer photo from FSM's reviewCustomer photo from FSM's review
Reasonable priceFlood restorationMold inspectionFlood cleanup
JerLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Within an hour of calling ServPro of Newark, Bobby M and his team were on site and immediately got to work. Bobby took his time explaining what needed to be done, laid out a plan, gave a firm timeline of what to expect in terms of their work, stuck to that schedule without deviation, and worked with me on safely…

Water damage-related cleanup & repairMold inspection
GloriaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The men who came to do the service, Sam, Jeff and Shatie, we're the most professional, courteous, friendly and extremely helpful crew around. I commend them for the work they did.

Water damage-related cleanup & repairFlooringMold inspection
Pherpher2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Appreciate the fast service that they provided me with I highly recommend this company and nicki in the office which made my appointment to fit my schedule

Mold inspection+ Responsiveness+ Professionalism
Stephen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Super pros,knowledgeable and friendly

Mold inspection+ Professionalism
C2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I want to say from start to finish; very professional and helpful. Sean Mehan did the initial evaluation and his experience and knowledge was evident. Anthony and his crew came in and did a fabulous job! Highly recommend this group. Thank you for your knowledge, professionalism and quality work.

Mold inspection+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 50%Overpriced 0%Not sure 50%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair17—
Mold inspection6—
Fire damage cleanup & repair5—
Water damage-related mold removal5—
Flooring3—
Flood cleanup2—
Sewage cleanup2—

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