Experts Reviews · Company report
SERVPRO of Newark logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

SERVPRO of Newark

Wilmington, DE · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #114Position by Experts Score among all companies we track in this category. of 184 hazardous material removal · 4.9★ from 80 Google reviews

Report card

Percentile vs other hazardous material removal (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Newark is better than 87% of hazardous material removal.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Newark is better than 76% of hazardous material removal.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Newark is better than 98% of hazardous material removal.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Newark is better than 100% of hazardous material removal.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Newark is better than 100% of hazardous material removal.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Newark is better than 100% of hazardous material removal.A
100

Reviews for your job

Customers hired SERVPRO of Newark for 7 kinds of job.

SERVPRO of Newark for water damage-related cleanup & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Water damage-related cleanup & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 17

All 17 Google reviews tagged “Water damage-related cleanup & repair”

FSM1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had a very positive experience working with SERVPRO of Newark, Southwest Fremont. Their team was professional, responsive, and highly organized throughout the process. They communicated clearly, acted promptly, and demonstrated strong attention to detail in handling the work. We would also like to especially…

Customer photo from FSM's reviewCustomer photo from FSM's reviewCustomer photo from FSM's reviewCustomer photo from FSM's review
Reasonable priceFlood restorationMold inspectionFlood cleanup
JerLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Within an hour of calling ServPro of Newark, Bobby M and his team were on site and immediately got to work. Bobby took his time explaining what needed to be done, laid out a plan, gave a firm timeline of what to expect in terms of their work, stuck to that schedule without deviation, and worked with me on safely…

Water damage-related cleanup & repairMold inspection
GloriaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The men who came to do the service, Sam, Jeff and Shatie, we're the most professional, courteous, friendly and extremely helpful crew around. I commend them for the work they did.

Water damage-related cleanup & repairFlooringMold inspection
MT6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

When I found a portion of my basement had flooded late on a Friday night due to a humidifier drain clog, I was able to contact Servpro and they sent a professional team out early Saturday to address the wet carpet and damaged areas. Their slogan "like it never happened" is true. They do phenomenal work. Thank you, Tyler; Matt; Brian and team!

Water damage-related cleanup & repair+ Responsiveness+ Quality+ Professionalism
Anthony11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My wife and I were totally impressed and thrilled by the excellent, professional services that were rendered by this team!!

Water damage-related cleanup & repairWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality
TomLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Nikki at the front desk was extremely easy to work with. From scheduling to final service, couldn't be happier. She is a true professional.

Water damage-related cleanup & repair+ Responsiveness+ Professionalism
Donna8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I'd like to thank Survpro of Newark for the very professional way they handled the water damage situation in my house. Great job. 5 stars. They did what was necessary for a full and complete remediation. Thank you as well to Katherine in the office who was extremely knowledgeable, professional and courteous. It’s…

Water damage-related cleanup & repairWater damage-related mold removal+ Responsiveness+ Quality+ Professionalism
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had used Servpro for some water damage that we experienced. The office manager Katherine was very professional and easy to work with. She was super accommodating. They are so very lucky to have her as a part of their team. The crew was very friendly, hard working, and attentive to detail. We will surely use them again!!!

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Caitlyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Servpro was a huge help! Katherine assisted me with all of my questions and made the process less stressful. Couldn’t recommend this company more!

Water damage-related cleanup & repairWater damage-related mold removal+ Quality+ Professionalism
JuliaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Servpro is very professional, quick, and most importantly does the job correctly and efficiently. I have used Servpro on two different occasions. One was for fire damage clean up and one was water damage. When I called the office I spoke to a woman named Katherine, she was so helpful and patient with me every step…

Fire damage cleanup & repairWater damage-related cleanup & repair+ Responsiveness+ Quality+ Professionalism
Megan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Thank you to Katherine W and ServPro for their awesome customer service. Katherine was friendly and professional. Thanks to her getting me scheduled quickly, I had minimal water damage.

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Michelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Called servpro because we thought we had a leak in our bathroom! Pam came out promptly and was very professional. She was knowledgeable about the damage done and ensured us that servpro could help. They were very responsive and fixed our problem in no time! We are grateful for their help!

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Jade4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service!! Very professional!! The crew chief Fernando was very detailed and knowledgeable and had the best customer service, I would highly recommend them to anybody! If you are looking for quality work Fernando and his team are the way to go!

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Luke3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Professional and efficient. 10/10

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Graciela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Water damage-related cleanup & repair+ Professionalism
Shannon5 years ago★★★★★

Rating only, no written review.

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Josh5 years ago★★★★★

Rating only, no written review.

Water damage-related cleanup & repair+ Punctuality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 50%Overpriced 0%Not sure 50%

Jobs customers hired them for

Compare with