Carpet cleaning service · Tamarac, FL · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%90+23.5Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#160 of 245 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 35%
5.0★★★★★120 Google reviews · 24 photos
98%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
SERVPRO of North Lauderdale / West Tamarac at a glance
Google reviewers rate SERVPRO of North Lauderdale / West Tamarac five stars based on 120 reviews, with the owner responding to all feedback. Customers frequently describe prompt arrivals for water damage, mold remediation, and fire restoration, noting clear communication, professional conduct, and fair pricing during urgent situations. A single recurring criticism involves unreturned phone calls, which one reviewer described as unprofessional, contrasting with the majority of positive experiences regarding responsiveness.
Google rating: 5.0 out of 5 from 120 reviews (98% five-star).
Reviews on this page: 120 Google reviews (95 with written comments, 6 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of North Lauderdale / West Tamarac: 93/100 on this factor. Category median: 96.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of North Lauderdale / West Tamarac: 90/100 on this factor. Category median: 96.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of North Lauderdale / West Tamarac: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of North Lauderdale / West Tamarac: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of North Lauderdale / West Tamarac: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 82.–
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Bar = this company · dark tick = category median.
Star ratings
120 Google reviews we collected
5.0of 5
5 stars11898%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 95 written reviews
98%praise
Praise22698%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1359%
Reasonable941%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5022%
Quality & results4319%
Speed & response4218%
Would recommend4118%
Communication209%
Honesty & trust198%
Price & value167%
What customers talk about
We read 95 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were fast professional and made me feel like I made the right choice.”
“SERVPRO provided excellent and exceptional service for our home in an urgent time of need.”
“In addition to the remediation needed for water damage in our garage Andrew was exceptionally helpful in the salvaging of non damaged items stored there.”
“He then immediately appeared and provided the help we needed, as well as the referrals needed to complete the actual repairs.”
“If I could give him more than five stars, I absolutely would.”
“Robbi was good with communication and receptive with instructions.”
“…tep of the process, answered all of my questions, and was completely transparent about what needed to be done.…”
“The prices are affordable and the work speaks for itself.”
People customers mention
Andrew39 reviews
Dustin4 reviews
Brandon3 reviews
Nate3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SERVPRO of North Lauderdale / West Tamarac for 8 kinds of job. Pick one to see what they paid and said.
Ppf7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Our family had a sudden leak from the bathroom, and we contacted Andrew at SERVPRO. He then immediately appeared and provided the help we needed, as well as the referrals needed to complete the actual repairs. SERVPRO provided excellent and exceptional service for our home in an urgent time of need.
Reasonable price
SScott2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Andrew and his crew were fantastic! Went above and beyond my expectations. We have never had water damage before and had no clue what to do. They came in and guided us through the process. What they were going to do, what we should expect when they were done. They didn't just start smashing everything but…
Reasonable priceService not listed
AAna12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Thank you Andrew!!! Great service very professional and knowledgeable. Always answers phone, easy to contact. Job completed. Will definitely call him again for my self as well as my buyers and sellers.
KKara2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Andrew and his team did a great job! They were very knowledgeable and professional! Great customer service!
Great priceService not listed
SSteven7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Seems like they don't care to return phone calls. Stay away from this location, totally unprofessional service.
EEyelutaLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Robbi was good with communication and receptive with instructions. I do reccomend their business.
Our family had a sudden leak from the bathroom, and we contacted Andrew at SERVPRO. He then immediately appeared and provided the help we needed, as well as the referrals needed to complete the actual repairs. SERVPRO provided excellent and exceptional service for our home in an urgent time of need.
Price assessment: Reasonable price
Response time: 1–2 hr
Response from the owner · 6 days ago
Thank you so much for your kind words and for trusting our SERVPRO team during such a stressful situation! We’re glad Andrew was able to respond quickly, provide the assistance you needed, and help coordinate the next steps for your repairs. We know how overwhelming unexpected water damage can be, and we’re happy we could make the process easier for your family. We truly appreciate your support!
S
Scott Kennemuth2 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Andrew and his crew were fantastic! Went above and beyond my expectations. We have never had water damage before and had no clue what to do. They came in and guided us through the process. What they were going to do, what we should expect when they were done. They didn't just start smashing everything but developed a mindful strategy that accommodated our needs. Got the job done with minimal damage!! Just can't say enough!
Price assessment: Reasonable price
Services: Service not listed
Response time: 2–4 hr
Response from the owner · a week ago
Thank you so much, Scott! Our team is dedicated to providing exceptional service, and we're pleased to hear that Andrew and his crew exceeded your expectations. Navigating water damage can be overwhelming, and it's great to know that we could guide you through the process with care and a strategic approach. Your kind words mean a lot to us!
A
Ana Gonzalez12 reviewsiTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
Thank you Andrew!!! Great service very professional and knowledgeable. Always answers phone, easy to contact. Job completed. Will definitely call him again for my self as well as my buyers and sellers.
Response from the owner · 2 weeks ago
Thanks a lot, Ana! We're grateful for your kind words about our team's professionalism and responsiveness. It's wonderful to know that you found our service satisfactory, and we appreciate your trust in choosing SERVPRO for your future needs.
K
Kara Parrucci2 reviewsiTotal number of Google reviews Kara has written across all businesses on Google Maps, not just this one.
Andrew and his team did a great job! They were very knowledgeable and professional! Great customer service!
Price assessment: Great price
Services: Service not listed
Response time: 0–1 hr
Response from the owner · 3 weeks ago
Thanks for sharing your feedback, Kara! Our team is dedicated to providing knowledgeable and professional service, and it's wonderful to know you experienced great customer service. We appreciate your kind words!
S
Steven Fastow7 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Seems like they don't care to return phone calls. Stay away from this location, totally unprofessional service.
Response from the owner · a month ago
Steven, we take missed calls seriously, so we reviewed our call records and weren't able to find a call or message under your name. If you tried to reach us, we'd genuinely like to help — please call 954-960-5322 and ask for Andrew, or email [email protected].
E
Eyeluta * Lulu*Local Guide · 27 reviewsiTotal number of Google reviews Eyeluta has written across all businesses on Google Maps, not just this one.
Robbi was good with communication and receptive with instructions. I do reccomend their business.
Response from the owner · 2 months ago
Thank you so much, Lulu! We're pleased to hear that our team provided good communication and was receptive to your instructions. Your recommendation means a lot to us and we appreciate your support for SERVPRO!
M
Maridarident 9549 reviewsiTotal number of Google reviews Maridarident has written across all businesses on Google Maps, not just this one.
Pete and Andrew did an amazing job on my carpet. Stains I thought were going to be there forever lifted and I was so shocked. They were fast professional and made me feel like I made the right choice. The prices are affordable and the work speaks for itself.
Response from the owner · 2 months ago
Thank you so much, Maridarident 954! We're grateful for your positive feedback about our team and their work on your carpet. It's wonderful to know that the stains were lifted and that you found our services both fast and professional. We appreciate your support and are glad you felt you made the right choice with SERVPRO!
B
Brian Vera8 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Andrew did a phenomenal job with the mold remediation and water mitigation in my unit. From the very beginning, he took the time to explain every step of the process, answered all of my questions, and was completely transparent about what needed to be done. His honesty and straightforward communication gave me confidence during a very stressful situation. On top of that, his professionalism, attention to detail, and quality of work were outstanding. If I could give him more than five stars, I absolutely would. I highly recommend Andre to anyone who needs water mitigation or mold remediation services.
Price assessment: Great price
Services: Hazardous waste removal & disposal
Response from the owner · 2 months ago
Brian, thank you so much for taking the time to share this. We’re especially glad Andrew helped you feel informed and confident throughout the entire process. Mold and water damage can be incredibly stressful, and Andrew takes great pride in being honest, thorough, and available to answer every question. We’ll be sure to share your kind words with him. It was truly our privilege to help you through this. — The team at SERVPRO of North Lauderdale / West Tamarac
J
Juan C Caballero1 reviewiTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Great service!!! Great communication and fair pricing. 👍🏼👍🏼
Price assessment: Great price
Response from the owner · 2 months ago
Thank you, Juan! We really appreciate the 5-star review. We’re glad our team could help with the water damage to your ceiling and that you were happy with our communication, service, and pricing. Thank you for trusting SERVPRO of North Lauderdale / West Tamarac!
P
Patrick HanserLocal Guide · 15 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Andrew was on time and did a great job. He’s working fast and efficiently, and I would definitely hire him again. Thank you very much.
Response from the owner · 2 months ago
Thank you, Patrick! We're so glad Andrew took great care of you and got the job done quickly. We appreciate the 5 stars and look forward to helping you again if it's ever needed.
— SERVPRO of North Lauderdale / West Tamarac
