Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%77+18.7Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty72−2.8Momentum penalty89−1.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORESERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East
Tucson, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #160Position by Experts Score among all companies we track in this category. of 231 hazardous material removal · 4.9★ from 580 Google reviews
Report card
Percentile vs other hazardous material removal (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 87% of hazardous material removal.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 77% of hazardous material removal.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 72% of hazardous material removal.B
72
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 99% of hazardous material removal.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 89% of hazardous material removal.A
89
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 100% of hazardous material removal.A
100
Reviews for your job
Customers hired SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East for 8 kinds of job.
SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East for hazardous waste removal & disposal
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 13%Reasonable 48%Overpriced 0%Not sure 40%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water damage-related cleanup & repair | 116 | — |
| Water removal | 50 | — |
| Flood restoration | 49 | — |
| Water damage-related mold removal | 46 | — |
| Flood cleanup | 40 | — |
| Mold inspection | 32 | — |
| Mold mitigation | 20 | — |
| Mold remediation | 17 | — |
