SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East
Water damage restoration service · Tucson, AZ · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%77+18.7Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty72−2.8Momentum penalty89−1.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#160 of 231 hazardous material removaliPosition by Experts Score among all companies we track in this category. · better than 31%
4.9★★★★★580 Google reviews · 24 photos
96%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East at a glance
Customers frequently praise the team's punctuality, professional demeanor, and clear communication regarding the restoration process, including coordination with insurance providers. Services typically involve water extraction, mold remediation, and structural repairs, with crews often noted for maintaining clean workspaces. However, low-star reviews highlight recurring issues with missed appointments, delayed estimates, and billing disputes, while some customers question the necessity of certain repairs and the associated costs.
Google rating: 4.9 out of 5 from 580 reviews (96% five-star).
Reviews on this page: 580 Google reviews (556 with written comments, 18 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 10, 2026.
Service: Hazardous Material Removal Service serving Tucson, Arizona.
Data from Google, last updated November 10, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: craft & service.
This companyHazardous Material Removal median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East: 87/100 on this factor. Category median: 93.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East: 77/100 on this factor. Category median: 92.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East: 72/100 on this factor. Category median: 98.B
72
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East: 89/100 on this factor. Category median: 100.A
89
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East: 100/100 on this factor. Category median: 67.A
100
Bar = this company · dark tick = category median.
Star ratings
580 Google reviews we collected
4.9of 5
5 stars55596%
4 stars31%
3 stars10%
2 stars61%
1 star153%
Praise vs complaints
Phrases our text analysis found in 556 written reviews
97%praise
Praise92897%
Complaints263%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price613%
Reasonable2348%
Overpriced00%
Not sure1940%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude32534%
Quality & results20922%
Speed & response17218%
Would recommend11812%
Communication10511%
Price & value182%
Honesty & trust71%
What customers talk about
We read 556 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“So kind and helpful I really appreciated everything they did for us.”
“Our project manager, Andrew, quickly arrived, assessed the situation, and thoroughly informed us of the process.”
“…nd now today they threaten with mechanics lien just unbelievable and horrible experience.…”
“The whole team listened to our concerns and quickly got to work.”
“If you need this type of service we would recommend SERVPRO.”
“We are two weeks from closing on the sale of our home and needed restoration help from the strong storms that came through the weekend of 10/10.”
“Sebastian and Angel were accommodating our busy schedule and answered all my questions when they were here.”
“The price that was quoted was fair and reasonable.”
“I believe this Tucson branch are predators and immensely over charge.”
“I felt that I could trust him when he provided me with updates and next steps.”
People customers mention
Lupita21 reviews
Kelsey20 reviews
Sebastian16 reviews
Robert15 reviews
Mariana12 reviews
Mike12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East for 8 kinds of job. Pick one to see what they paid and said.
ChrisLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 hours ago★
Came out to evaluate and give me an estimate on a mold issue. Estimator told me they would have an estimate back to me in a week or so. It's been a month and crickets.
Patrick8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
The whole team listened to our concerns and quickly got to work. Jonah and AJ did their best to remove only what was necessary to stop and remove the mold.
Not sureFlood cleanupWater removalMold mitigation
Vickie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jonah and AJ were prompt, polite and friendly. Did a great job of demonstrating and clean up.
Water damage-related cleanup & repair
Ashley6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Sebastian and Angel were amazing! So kind and helpful I really appreciated everything they did for us.
Water removalWater damage-related cleanup & repair
Minke1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Sebastian and Angel were accommodating our busy schedule and answered all my questions when they were here.
Jim3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Our project manager, Andrew, quickly arrived, assessed the situation, and thoroughly informed us of the process. His team arrived in stages over the next few days. Daniel and Clara, Sebastian and Angel, and Jonah and AJ. All were prompt, courteous, and professional. They performed their tasks in a timely manner,…
Came out to evaluate and give me an estimate on a mold issue. Estimator told me they would have an estimate back to me in a week or so. It's been a month and crickets.
Response from the owner · 4 hours ago
Please reach out to our office with your contact information and the estimator's name if you have it, and we'll get back to you right away.
Patrick Chamberlain8 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
The whole team listened to our concerns and quickly got to work. Jonah and AJ did their best to remove only what was necessary to stop and remove the mold.
Price assessment: Not sure
Services: Flood cleanup, Water removal, Mold mitigation, Mold remediation, Mold cleaning, Water damage-related mold removal
Response time: 0–1 hr
Response from the owner · 3 days ago
Mold situations can feel overwhelming, especially when you're worried about how much of your home might need to come out. It's great that Jonah and AJ took a measured approach and only removed what was truly necessary while still getting the problem handled. That kind of careful judgment matters. We'll let them know you noticed, Patrick, and we're glad the whole team was responsive from the start. Don't hesitate to reach out if anything else comes up down the road.
Vickie Woon8 reviewsiTotal number of Google reviews Vickie has written across all businesses on Google Maps, not just this one.
Jonah and AJ were prompt, polite and friendly. Did a great job of demonstrating and clean up.
Services: Water damage-related cleanup & repair
Response from the owner · a week ago
Good communication makes all the difference, and it sounds like Jonah and AJ covered it all, showing up on time, walking you through what they were doing, and leaving things clean when they finished. We'll pass along the compliment to both of them. Glad we could help, Vickie, and we're here if you ever need us again.
CalicoKitty035 reviewsiTotal number of Google reviews CalicoKitty03 has written across all businesses on Google Maps, not just this one.
Sebastian and Angel were amazing! So kind and helpful I really appreciated everything they did for us.
Services: Water removal, Water damage-related cleanup & repair
Response time: 0–1 hr
Response from the owner · 2 weeks ago
Kindness and helpfulness go a long way when someone's dealing with damage to their home, and it's great to hear Sebastian and Angel showed up for you in both respects, Ashley. We'll make sure they see your note. If you ever need a hand again down the road, we're just a call away.
Minke Jansen1 reviewiTotal number of Google reviews Minke has written across all businesses on Google Maps, not just this one.
Sebastian and Angel were accommodating our busy schedule and answered all my questions when they were here.
Response from the owner · 3 weeks ago
Scheduling around a busy household isn't always simple, so it's great that Sebastian and Angel worked with your timing and took the time to answer your questions while they were there. That kind of flexibility and patience makes the whole experience less stressful, and we're glad it showed. We'll let them know you appreciated it. Should you ever need us again, we're just a call away.
Jim Moore3 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Our project manager, Andrew, quickly arrived, assessed the situation, and thoroughly informed us of the process. His team arrived in stages over the next few days. Daniel and Clara, Sebastian and Angel, and Jonah and AJ. All were prompt, courteous, and professional. They performed their tasks in a timely manner, they were diligent in maintaining a clean workspace and area, and they gave me confidence in their skills. I hope the rebuild phase goes as smoothly as the mitigation.
Services: Water damage-related cleanup & repair
Response from the owner · 3 weeks ago
Thanks for the great feedback, Jim! Our team is dedicated to providing thorough and professional service, and it's wonderful to hear that Andrew and the rest of our team made a positive impression. We appreciate your trust in SERVPRO and hope the rebuild phase goes just as smoothly!
Deanna BurnsLocal Guide · 18 reviewsiTotal number of Google reviews Deanna has written across all businesses on Google Maps, not just this one.
Jesus, Willy and Robert were professional, efficient, immediately responded to the issue and resolved remediation challenges. They were friendly and smiling, despite it being early on a Sunday morning.
Price assessment: Reasonable price
Services: Flood restoration
Response time: 0–1 hr
Response from the owner · 4 weeks ago
Thank you so much, Deanna! We're grateful you took the time to share your experience and are pleased to hear that our team provided professional and efficient service. It's great to know they were able to address the challenges with a positive attitude, even early on a Sunday morning. Your feedback means a lot to us!
Julie CahoonLocal Guide · 16 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
I required SERVPRO for water damage caused by a leak under my kitchen sink. They provided quick response and everything was handled efficiently and effectively with my insurance company. Robert was the Project Manager and explained things clearly.
The team that provided demolition and dry out was phenomenal! Jesus, Dany, and Jose were considerate of my living space and kept the work area ventilated and sectioned off. They were all friendly and efficient!
Price assessment: Not sure
Services: Water removal, Water damage-related cleanup & repair
Response time: 8+ hr
Response from the owner · a month ago
A leak under the sink can throw a whole kitchen into chaos, so it's great to hear Robert kept things clear with you and coordinated well with your insurance company. Jesus, Dany, and Jose sound like they struck the right balance of getting the job done while still being mindful that it's your home they're working in, not just a job site. We'll pass this along to all four of them, Julie. Glad things are back to normal, and we're here if you ever need us down the road.
Mark McCourt6 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Great job on my leak mitigation project. Sebastian did a great job for us!
Services: Water removal, Water damage-related cleanup & repair
Response time: 0–1 hr
Response from the owner · 2 months ago
Leak mitigation projects call for someone who knows how to move fast and get it right, and Sebastian clearly delivered on both counts for you, Mark. We'll pass your kind words on to him. If you ever need us again, don't hesitate to give us a call.
