Experts Reviews · Company report
SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%77+18.7Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty72−2.8Momentum penalty89−1.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East

Tucson, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #160Position by Experts Score among all companies we track in this category. of 231 hazardous material removal · 4.9★ from 580 Google reviews

Report card

Percentile vs other hazardous material removal (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 87% of hazardous material removal.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 77% of hazardous material removal.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 72% of hazardous material removal.B
72
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 99% of hazardous material removal.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 89% of hazardous material removal.A
89
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 100% of hazardous material removal.A
100

Reviews for your job

Customers hired SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East for 8 kinds of job.

SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East for mold inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.32
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Mold inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 20
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 32 Google reviews tagged “Mold inspection” · showing 20

Mickey8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Robert, Sebastian and all the crewmembers were very courteous and timely. SERVPRO did an excellent job of finding the leaks and subsequent water damages. They performed a thorough job of drying out the wet areas and removing the damaged drywall and insulation. I highly recommend SERVPRO.

Reasonable priceMold inspectionWater removal
SamLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Servpro employees were surprisingly fast. They came out within hours of my house being flooded, and had the mold motigation done the same night. They were all very friendly and the repairs they did after motigation made the house look like new.

Not sureRemodelingMold inspectionFlooring
JoAnn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Jonah & Oscar were extremely respectful to me, my home & my belongings. They arrived on time, worked diligently and every day left my house clean & their equipment in one area. They explained their procedures prior to starting. I would welcome Jonah & Oscar back in my home anytime.

Reasonable priceMold inspectionMold mitigationWater damage-related cleanup & repair
L13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Our home insurance company suggested we call Servpro to help us assess and clean up a shower that cracked and leaked water into our walls. Cameron is knowledgeable about the work that needed to be completed and scheduled the cleanup and tear out 12/23. Technicians Jonah and Mario were polite and professional. The…

Mold inspectionWater removalWater damage-related cleanup & repair
Yennifer9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

El personal fue muy amable, respetuoso, cuidadoso y limpio en su trabajo. Gracias a Roberto y Sebastián y el resto del equipo de hacer este caos menos pesado .

Not sureMold inspectionFlood cleanupWater removal
Mila1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Lupita and her team did such an amazing job. Lupita ensured my home was taken care of and kept me informed each step of the process, which I appreciated. I would recommended ServPro to all my friends and family, when in times out of our control, will need their services! Thank you again Lupita!

Reasonable priceFlood restorationMold inspectionFlood cleanup
Ellen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The remediation crew of Cameron, Jesus, Danny and Karla were efficient, polite, skilled and helpful in moving furniture and packed my closet items into boxes. They stowed everything compactly and cleaned the area thoroughly when their work was complete. Sebastian, who did quality control and removal of drywall in…

Not sureMold inspection
Amanda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Sebastian and Oscar were professional and quick. They were very straight forward and answered any questions I had.

Reasonable priceFlood restorationMold inspectionFlood cleanup
Ray9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Michael Heath and Crew from ServPro came to our home on time and dealt with water heater leak flood damage mitigation. They were professional and did a good job. We look forward to the reconstruction crew to come back out for a prompt quote on restoration and completing the job ASAP. Thank you.

Flood cleanupMold mitigationMold inspection+ Punctuality+ Quality+ Professionalism
Glen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike and crew doing great

Flood cleanupMold inspectionWater removal+ Responsiveness+ Punctuality+ Quality
Brian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Omar and crew did an excellent job. Cleaned up everything and took great care of the problem.

Mold inspectionWater removal
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

An AC condensation pipe clogged causing a flood in my garage and damage to garage dry wall, master bathroom wall, and floor and laundry room wall. I called and they were here within an hour! Omar and crew were Fast, professional, efficient and respectful!

Flood restorationMold mitigationWater damage-related cleanup & repair
Julie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Omar and crew did a great job today. 5he6 were very professional and polite.

Flood restorationMold inspection+ Punctuality
Paula5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Omar and his guys were very professional

Mold inspection+ Quality+ Professionalism
AnneLocal Guide · 103 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

J.C. and his co-worker came to do Mitigation on water damage. They were punctual, polite, knowledgeable, answered my questions and explained their process. They cleaned up the mess. Great to work with.

Mold mitigationMold inspection+ Responsiveness+ Punctuality+ Quality
Kurt3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Omar and crew incredibly responsible.

Flood cleanupFlood restorationMold inspection+ Responsiveness+ Punctuality+ Professionalism
ChalmerLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys were great

FlooringMold inspectionWater damage-related pest control+ Responsiveness+ Punctuality+ Quality
IRVING1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good quality, excellent customer service!! Malenny was a huge help with providing me with information and excellent customer service and communication skills!!

Mold damage restorationMold mitigationMold remediation+ Responsiveness+ Punctuality+ Quality
reinhard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Had some initial issues but got it squared away! Juan and Jose did a great job and completed the mold damage restoration under the estimated time! Excellent work!

Mold cleaningMold damage restorationMold mitigation+ Quality+ Professionalism
Roger12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Lupita and her all-girl crew are awesome! They did the pack-out and move back in after our water damage repair. Professional in every way. Not a mark on any walls or trim! Couldn't have asked for better service.

Water damage-related cleanup & repairMold inspection+ Professionalism

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 13%Reasonable 48%Overpriced 0%Not sure 40%

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