Experts Reviews · Company report
SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%77+18.7Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty72−2.8Momentum penalty89−1.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East

Tucson, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #160Position by Experts Score among all companies we track in this category. of 231 hazardous material removal · 4.9★ from 580 Google reviews

Report card

Percentile vs other hazardous material removal (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 87% of hazardous material removal.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 77% of hazardous material removal.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 72% of hazardous material removal.B
72
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 99% of hazardous material removal.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 89% of hazardous material removal.A
89
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 100% of hazardous material removal.A
100

Reviews for your job

Customers hired SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East for 8 kinds of job.

SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East for mold mitigation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Mold mitigation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Mold mitigation”

Patrick8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

The whole team listened to our concerns and quickly got to work. Jonah and AJ did their best to remove only what was necessary to stop and remove the mold.

Not sureFlood cleanupWater removalMold mitigation
Angel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very courteous, respectful and professional. Robert and Sebastian were excellent and took very good care of our home. The remediation crew that came in were very clean and efficient. Took great care in keeping debris contained during the demolition process. We highly recommend Servpro!

Reasonable priceMold mitigationWater damage-related cleanup & repair
Trina10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Sebastian was very knowledgeable, helpful, professional and made me feel comfortable and confident with all that was being done.

Reasonable priceWater removalMold mitigationWater damage-related cleanup & repair
SamLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Servpro employees were surprisingly fast. They came out within hours of my house being flooded, and had the mold motigation done the same night. They were all very friendly and the repairs they did after motigation made the house look like new.

Not sureRemodelingMold inspectionFlooring
Ray3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

ServePro responded quickly and immediately identified the areas that needed to be removed. They then set up blowers and a dehumidifier to dry out the spaces. They cleaned up after the work, and picked up their equipment on time, as promised. They are working directly with my insurance company.

Flood cleanupMold mitigation
JoAnn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Jonah & Oscar were extremely respectful to me, my home & my belongings. They arrived on time, worked diligently and every day left my house clean & their equipment in one area. They explained their procedures prior to starting. I would welcome Jonah & Oscar back in my home anytime.

Reasonable priceMold inspectionMold mitigationWater damage-related cleanup & repair
john7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Excellent customer service Jesus Danny, and Willie were excellent at their jobs. Quick clean and thoughtful. Good company representatives. Sebastian was an absolute joy to have. He was on time and exuded excellent customer service. He was very helpful and informative. Thank you Servpro for making a bad situation so much better.

Reasonable priceMold mitigationWater damage-related cleanup & repairMold remediation
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Hater a water leak the required their services. Everybody was extremely professional and everything went smoothly.

Not sureMold mitigationWater damage-related cleanup & repair
Brenda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Sebastian and his team did a great job. Very professional and they left the area clean after every visit. I would highly recommend them.

Reasonable priceMold mitigationWater damage-related cleanup & repair
Ray9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Michael Heath and Crew from ServPro came to our home on time and dealt with water heater leak flood damage mitigation. They were professional and did a good job. We look forward to the reconstruction crew to come back out for a prompt quote on restoration and completing the job ASAP. Thank you.

Flood cleanupMold mitigationMold inspection+ Punctuality+ Quality+ Professionalism
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

An AC condensation pipe clogged causing a flood in my garage and damage to garage dry wall, master bathroom wall, and floor and laundry room wall. I called and they were here within an hour! Omar and crew were Fast, professional, efficient and respectful!

Flood restorationMold mitigationWater damage-related cleanup & repair
AnneLocal Guide · 103 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

J.C. and his co-worker came to do Mitigation on water damage. They were punctual, polite, knowledgeable, answered my questions and explained their process. They cleaned up the mess. Great to work with.

Mold mitigationMold inspection+ Responsiveness+ Punctuality+ Quality
IRVING1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good quality, excellent customer service!! Malenny was a huge help with providing me with information and excellent customer service and communication skills!!

Mold damage restorationMold mitigationMold remediation+ Responsiveness+ Punctuality+ Quality
reinhard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Had some initial issues but got it squared away! Juan and Jose did a great job and completed the mold damage restoration under the estimated time! Excellent work!

Mold cleaningMold damage restorationMold mitigation+ Quality+ Professionalism
Adam6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Robert was very nice and professional! I am so please with the whole team was awesome and very fast. They were respectful of my home. Highly recommend them to anyone needing a service like this.

Flood restorationMold cleaningMold mitigation+ Responsiveness+ Punctuality+ Quality
VeronicaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Lupita, Mariana & Kelsey did an excellent job. They are courteous and very professional. I highly reccommend this company.

Mold mitigation+ Punctuality+ Quality+ Professionalism
Martha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Omar and Karina came on time , 15 minutes earlier actually! Were done in no time setting up equipment and removing wet musky carpet. Raul the operations manager makes sure things flow quickly and professionally.

Fire damage cleanup & repairMold mitigationWater removal+ Quality+ Professionalism
Fernando3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Juan Carlos was amaizing Exelent customer service very knowledgeable he came he explained what he was going to do and why and he did it! I will use them again and I will recommend him any time!

Flood restorationMold cleaningMold damage restoration+ Responsiveness+ Punctuality+ Quality
Dan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had water damage to my kitchen, servpro came through and got us through. Thank you Robert for outstanding service.

Mold cleaningMold mitigation+ Responsiveness+ Punctuality+ Professionalism
Saraha year ago★★★★★

Rating only, no written review.

Reasonable priceFlooringMold mitigationWater damage-related cleanup & repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 13%Reasonable 48%Overpriced 0%Not sure 40%

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