Experts Reviews · Company report
SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%77+18.7Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty72−2.8Momentum penalty89−1.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East

Tucson, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #160Position by Experts Score among all companies we track in this category. of 231 hazardous material removal · 4.9★ from 580 Google reviews

Report card

Percentile vs other hazardous material removal (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 87% of hazardous material removal.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 77% of hazardous material removal.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 72% of hazardous material removal.B
72
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 99% of hazardous material removal.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 89% of hazardous material removal.A
89
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 100% of hazardous material removal.A
100

Reviews for your job

Customers hired SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East for 8 kinds of job.

SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East for remodeling

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Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Remodeling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Remodeling”

SamLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Servpro employees were surprisingly fast. They came out within hours of my house being flooded, and had the mold motigation done the same night. They were all very friendly and the repairs they did after motigation made the house look like new.

Not sureRemodelingMold inspectionFlooring
AlbertInTucsonLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

My experience with Servpro Oro Valley / Marana was marvelous. A post-surgical complication resulted in a nasty hemorrhage situation in my home in early March, 2026. Blood all over the place. Servpro replaced most of my flooring, two sinks and kitchen counters and refurbished some cabinetry. Every person I dealt with…

Reasonable priceRemodelingFlooring
Evan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They were here for me at one of the worst times of my life when a pipe burst in my house. Derrick and Brad took care of me through the entire process. Like it never happened!

Not sureRemodelingWater removal
Bill2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Fausto is an artist. His work excellent!

Reasonable priceFlood restorationRemodeling
richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Lupita & Carla are wonderful !!! They are very professional , very kind and very , very good , doing their work above and beyond anything I could ever imagine. You’re very lucky to have these 2 great women working for you.

Flood restorationRemodelingFlood cleanup
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Alex F and his team were great at keeping me in the loop, every step of the way. They were very professional and executed the restoration of my home in a timely manner. Kudos to this amazing team and Bravo for not feeling "ghosted."

Flood restorationPaintingRemodeling
Rob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

(This comment is about Lupita’s work only, not the entire job.) Lupita Almanza and her crew did a great job returning and unloading some furniture that was taken offsite prior to work beginning.

Flood restorationRemodelingWater removal
Kurt3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Omar and crew incredibly responsible.

Flood cleanupFlood restorationMold inspection+ Responsiveness+ Punctuality+ Professionalism
Jonathan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Lupita and her crew was very professional and extremely helpful during the entire process! Definitely recommend their services.

Carpet cleaningFire damage cleanup & repairPainting+ Responsiveness+ Punctuality+ Quality
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Omar and crew did an awesome job repairing a wall that was wrecked into at our parts store in benson Az. They were professional, courteous, and got the building secured quickly.

Remodeling+ Punctuality+ Quality+ Professionalism
Edwin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

JC Omar Good dudes. They did a great job

Remodeling+ Responsiveness+ Punctuality+ Quality
Fernando3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Juan Carlos was amaizing Exelent customer service very knowledgeable he came he explained what he was going to do and why and he did it! I will use them again and I will recommend him any time!

Flood restorationMold cleaningMold damage restoration+ Responsiveness+ Punctuality+ Quality
Thomas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Worst experience ever. 10 months and still not done. Cabinets were hung wrong. Warped doors. Chips in doors. Many subcontractors and no one from ServPro ever came to look at the work. Moved a light to wrong location. Had to put up my microwave because none of the subs would do it. Pieces cut poorly and sometimes…

Remodeling− Responsiveness− Quality
G1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jose and his crew gave great customer service !! Thank you

General carpet cleaningRemodelingService not listed
Brianda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very good service. Juan V was very attentive and highly recommend.

Remodeling+ Punctuality+ Quality+ Professionalism
Sam13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Can’t thank Servpro enough!! They were quick to respond, returned phone call and texts. Gave them the insurance information and they did all the work for me! This is by far one of the best contractors I have worked with! Would highly recommend Rob and his staff! Both Steve’s were responsive and great customer service!!!

Flood restorationMold cleaningMold damage restoration+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 13%Reasonable 48%Overpriced 0%Not sure 40%

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