How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%77+18.7Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty72−2.8Momentum penalty89−1.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORESERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East
Tucson, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #160Position by Experts Score among all companies we track in this category. of 231 hazardous material removal · 4.9★ from 580 Google reviews
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Percentile vs other hazardous material removal (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: craft & service.
Reviews for your job
Customers hired SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East for 8 kinds of job.
SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East for water damage-related cleanup & repair
Clear ✕All 116 Google reviews tagged “Water damage-related cleanup & repair” · showing 100
Jonah and AJ were prompt, polite and friendly. Did a great job of demonstrating and clean up.
Sebastian and Angel were amazing! So kind and helpful I really appreciated everything they did for us.
Our project manager, Andrew, quickly arrived, assessed the situation, and thoroughly informed us of the process. His team arrived in stages over the next few days. Daniel and Clara, Sebastian and Angel, and Jonah and AJ. All were prompt, courteous, and professional. They performed their tasks in a timely manner,…
I required SERVPRO for water damage caused by a leak under my kitchen sink. They provided quick response and everything was handled efficiently and effectively with my insurance company. Robert was the Project Manager and explained things clearly. The team that provided demolition and dry out was phenomenal! Jesus,…
Great job on my leak mitigation project. Sebastian did a great job for us!
Very courteous, respectful and professional. Robert and Sebastian were excellent and took very good care of our home. The remediation crew that came in were very clean and efficient. Took great care in keeping debris contained during the demolition process. We highly recommend Servpro!
Pipe burst in wall and water came inside house. All staff that worked on water mitigation were courteous, explained what they would be doing, were fast and cleaned up site very well. Sebastian brought dry out equipment, came daily to check moisture levels, was very professional and friendly. He answered all my…
Sebastian was very knowledgeable, helpful, professional and made me feel comfortable and confident with all that was being done.
Staff erred professional, and very understanding. They even cleaned up afterwords.
Servpro employees were surprisingly fast. They came out within hours of my house being flooded, and had the mold motigation done the same night. They were all very friendly and the repairs they did after motigation made the house look like new.
We came home from the trip and our home was completely flooded. We reported it to the insurance company, and Kaylee and her crew were there at noon the next day. We were still in shock. No problem, because Kaylee and her crew made it quite clear that they understood what we were going through And completely helped…
Sebastian
Jonah & Oscar were extremely respectful to me, my home & my belongings. They arrived on time, worked diligently and every day left my house clean & their equipment in one area. They explained their procedures prior to starting. I would welcome Jonah & Oscar back in my home anytime.
Lupita and her team were amazing. They packed up the bedroom and all its content in 2 days. They were kind, respectful, and great to work with. I highly recommend her.
Excellent customer service Jesus Danny, and Willie were excellent at their jobs. Quick clean and thoughtful. Good company representatives. Sebastian was an absolute joy to have. He was on time and exuded excellent customer service. He was very helpful and informative. Thank you Servpro for making a bad situation so much better.
I was extremely stressed out over some water damage and some Venetian plaster that was going to need to be cut out- I did not want an extra unnecessary inch of plaster removed and the entire team was very understanding & listened to my concerns. Cameron, Jonah, and Oscar listened to my concerns and took great care…
Our home insurance company suggested we call Servpro to help us assess and clean up a shower that cracked and leaked water into our walls. Cameron is knowledgeable about the work that needed to be completed and scheduled the cleanup and tear out 12/23. Technicians Jonah and Mario were polite and professional. The…
Terrific crew worked hard.
Derrick and Yogi were great restoring the interior of our house after the roof leaked.
My experience working with Robert as my Project Manager was exceptional and also worked with Sebastian as well. I asked a lot of question and Robert was very patient and understanding and Answered all questions. Both gentlemen were great to work with and the work performed was excellent as well. Everyone that was…
Hater a water leak the required their services. Everybody was extremely professional and everything went smoothly.
Just wanted to give a quick shoutout to Lupita for the amazing job she’s been doing with the cleaning. Your attention to detail really shows and makes a big difference. I really appreciate the way you keep open communication with all of us and take the time to explain everything clearly—it helps everything run…
Sebastian and his team did a great job. Very professional and they left the area clean after every visit. I would highly recommend them.
Very happy with Cody Brady and his work. Professional, punctual and professional!
On March 2023, Omar, Gabby and their crew were very professional and prompt on their arrival to my home to pack out all my furniture that needed to be stored while repairs were being done to my home. All crew members were courteous, knowledgeable and attentive to all my questions and concerns. My home had excess…
Toilet supply line burst covering entire house in 2” of water for approx 24 hrs before discovery. Major mitigation required. All house items needed to be boxed, wrapped and stored. Lupita and her crew were amazing! Proficient, friendly and professional. August 2023 Adding to this review after my furnishings have…
Mike R and his crew were very professional. They were on time and helpful unpacking the storage pods as well as helping me.
Mike R & crew-, they did a great job of moving all of my belongings back in, even putting him in the correct place. Gabbie had actually taken pictures of where things were before they were packed out, which was immensely helpful
Omar and crew did an excellent job - they were both very helpful. Alex F was excellent in supervising our entire project. He was very easy to work with and very knowledgeable.
gabby and crew did such an amazing job packing our furniture she was very professional and organized i would recommend gabby and crew
Kelsey and the team were GREAT!! Not only were they polite and flexible, but they went to every effort to put us at ease. They were understanding and reassuring in a stressful situation. I would 100% recommend them to friends, family, and anyone in general for their fantastic service!
Omar and crew were incredibly helpful!!
Mike Heath and his crew responded to a last minute call on a Saturday morning to deal with a flooded basement. They worked diligently to discard the items that could not be saved and was in constant communication with us through the whole process. We highly recommend them.
Please extend my appreciation to Lupita and her team. They did an outstanding job packing my things to store after water damage. The entire team worked very hard without much rest and they were all very pleasant. Lupita was thorough and questions were answered or she got me in touch with someone who addressed my…
Omar's team did a great job. Very professional and efficient. What I thoght was a 8-10 hour job they completed in 5. Very thorough with the cleanup. Would definitely use them again if needed.
Omar and his team did an outstanding job of assessing the water damage to my property, setting up fans to dry the moisture, all while keeping me informed as to what he was doing. He was very professional as he proceeded to let me know what steps would be followed in the process of restoring my residence. I am very…
Dealing with water damage in your home is the biggest headache! All the what ifs and unknowns can be very overwhelming! My experience dealing with this on 9/5/23 definitely did NOT turn into a migraine thanks to Raul, Omar and his great team of helpers! It was wonderful to work with such professionals who knew their…
Omar and his crew were amazing in letting me know exactly what was going on! They did a fantastic job in fixing the issue. I would highly recommend working with them!
An AC condensation pipe clogged causing a flood in my garage and damage to garage dry wall, master bathroom wall, and floor and laundry room wall. I called and they were here within an hour! Omar and crew were Fast, professional, efficient and respectful!
Omar and crew explain the whole process
Today Kelsey and crew came out and carefully packed and wrapped my belongings. I feel like that were very considerate and packed professionally.
Omar and crew explained the situation to us and was very efficient and professional. Thank you.
Mike and crew were very thorough and professional. Even Under unfortunate circumstances, I am very pleased with the service.
Omar and crew did a good job explaining the process of what they’d do and were very friendly and helpful.
Omar & crew. They were very thorough in explaining what they were doin and the process.
Omar and crew Came quickly to take care of our flooded house. Worked quickly and professionally. Very nice crew of people.
Omar and crew were fast to respond (same day) very thorough, professional and helpful! I highly recommend!
Omar and crew were very helpful and kind.
Omar and crew did great job, explaining service and acted with kindness and compassion
JC and his crew did a great job, he was very professional and helpful. He answered all of our questions and was very nice
Omar and Crew were very helpful, professional, and very customer oriented. I highly recommend them!
Omar and crew were excellent. On time, very professional, the house is clean and tidy despite all the dry wall the needed to be removed.
Omar & crew—did super job
This was a great crew helping me. Omar, James, and Gabby did superior work for me. Many thanks for their help.
Omar, Gabby and James did a fantastic job clearing out the water, and then demolition of water damaged walls and cabinets.
I had JC come out to my house yesterday for some demolition of our floors. He was very careful with all of our items. One of the best things about having him do the work was that he did not leave the job until it was done! They cleaned everything and had everything sealed to protect it. Fast and excellent work. We…
This team was so fast. Lupita, Mariana and Kelsi were super… using their organization skills and expertise were too notch!
Omar and crew great work
I regret using Servpro. They were so friendly and kind before work is completed and after they are money hungry sharks with no social or customer service skills. They finished and had to come back 2 times to fix things and now there are still things missing and poor craftsmanship. They caused me and my wife so much…
Great experience with this company for water damage restoration! omar and his crew are professional and hard working.
This review is for Lupita and Girls team
Robert was very nice and professional! I am so please with the whole team was awesome and very fast. They were respectful of my home. Highly recommend them to anyone needing a service like this.
Omar and his crew did an amazing job coming in and getting everything measured and submitted. As well as getting everything moved and demoed to start the cleaning and drying process. It was pretty fast from start to finish.
I want to share to you the professionalism that I experience with your team members with Jose Guzman and his crew Catalina and Jose they were very very prompt professional thorough and my home I experienced a water Mainline break and they come in and they asked all the right professional questions of what happened…
Kelsey and her pack/unpack crew did an outstanding job of packing and unpacking our large craft room.
This is not as Charles. I had them come highly recommended. I asked them to give me a few days notice for service but they would call me when they were at my home. They would get upset because i wasnt there as i should be.Then make an appt for next day & never show or call. They cost me hundreds in lost wages for…
Omar and crew responded quickly, gave me a thorough explanation of the process and what would need done to correct our leak. They were friendly and professional, and willing to answer all my questions.
Lupita and her all-girl crew are awesome! They did the pack-out and move back in after our water damage repair. Professional in every way. Not a mark on any walls or trim! Couldn't have asked for better service.
Everything was great for service provided on 11/16/2022 Juan and Jose were very professional, communicated on how to resolve and kept me up dated as work was done during the afternoon along with doing all cleanup before leaving
Jc was very knowledgeable. Kept us informed. Worked tirelessly all day by himself. Would highly recommend.
Omar and crew were in early, communicated, on site and set up just as quick as they were done with the job. Amazing
Packing and storage of items. Lupita , Kelsey and the other lady have been very helpful.
We had such a great experience with Servpro, Omar and JC were extremely professional when they came out promptly on a Sunday to service our property. They were both very knowledgeable and walked us through the entire process including next steps. Very friendly and easy to work with. They called back the next day to…
Omar and crew were fast and professional. They were very kind and informative about what they were doing the entire time.
Omar and crew took care of my mom’s kitchen cleanup and were friendly and informative!
JC and Omar did amazing. I would recommend them for sure! Best in town for sure
JC Helped! -Jonathan Pagano (husband)
Omar, and crew did a fabulous job. Súper profesional and thorough. Highly recommend Serve Pro.
While we were out of town we had water leak in the house. Servpro came out the day it was discovered. Everything in the house had to be packed up & moved into storage . That week SErvpro sent . Lupita & crew to do the packing. , Lupita was excellent,.she was efficient , careful & kind, she helped decrease the…
Omar was so kind and professional when he came to assist us with some unfortunate water damage! He definitely made the process seem less stressful!!!
Def recommend! Juan Carlos was very professional and fast as well. Also very clean when doing his work.
JC came to our home in vahalla ranch lot 261. He was so amazing to have working on our home. Very professional and informative.
Omar and crew were very helpful with every inquiry that came up, and were exemplary in both their professionalism, patience, and representation of the company. They explained everything, and even gave us tips and next steps.
Omar & crew were very courteous, professional and thorough. A+. Highly recommend!
Omar and team were professional and efficient. We had our second floor master bath flood and leak through to the bedroom below and garage.
Omar arrived quickly and was very thorough when explaining the process and timeline.
Omar and crew were awesome. Very responsive and professional
JC Arce & his co-worker, we’re very professional and courteous. They came in and removed the water damaged areas of my home and found the issue. Very knowledgeable and reassuring that the issue can be taken care of. Very happy with their service. DR Horton - 463
Lupita and her team were great. We appreciate all their quick and efficient work.
We had a pipe leak in our bathroom, Servpro made an appointment and came out to set up some fans and other equipment. Robert came out almost daily even on Saturdays, to check up on me and the water levels in the walls. Robert was kind, considerate, and professional.
We had a roof leak this past monsoon season at my place. Servpro set up equipment at our house and tracked drying process daily. Great customer service, Robert N. Came out everyday and checked up on me and my house, Robert was very informative on the mitigation process and really put me at ease with the process. I…
JC was the representative of Servco who thoroughly looked at our damaged walls and ceilings in three different areas and installed in the proper air handling equipment as the rooms were starting to bother the breathing of my wife who's has one compromise lungs from cancer surgery. So as a result we feel a lot better…
Juan carlos did a great job
Jose Guzman and his crew showed up inside of three hours and have been nothing but the best help in a tough time with a major flood. So grateful.
Juan Verdugo came to do demo after our water tank burst. He was polite, professional and very helpful. ServPro should give him a raise!
Steven was awesome and very professional. Would definitely use and recommend just because of him.
JC was awesome to deal with! Amazing customer service. He did a great job explaining issues at hand. Would recommend him and ServPro!!
JC is the best
Omar and Jose responded to our home when a pipe broke and flooded the entire house. They responded quickly, were very professional, very knowledgeable, and got to work immediately drying the house out to prevent any further damage. The flood made me sick to my stomach, but these guys definitely put my mind at ease…
José, Guzman, and their crew were extremely professional and kind while coming in to start on our water damaged bedroom ceiling that had begun to cave in. Definitely recommend their crew and will be using their services again
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Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water damage-related cleanup & repair | 116 | — |
| Water removal | 50 | — |
| Flood restoration | 49 | — |
| Water damage-related mold removal | 46 | — |
| Flood cleanup | 40 | — |
| Mold inspection | 32 | — |
| Mold mitigation | 20 | — |
| Mold remediation | 17 | — |
