Experts Reviews · Company report
SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%77+18.7Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty72−2.8Momentum penalty89−1.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East

Tucson, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #160Position by Experts Score among all companies we track in this category. of 231 hazardous material removal · 4.9★ from 580 Google reviews

Report card

Percentile vs other hazardous material removal (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 87% of hazardous material removal.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 77% of hazardous material removal.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 72% of hazardous material removal.B
72
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 99% of hazardous material removal.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 89% of hazardous material removal.A
89
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 100% of hazardous material removal.A
100

Reviews for your job

Customers hired SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East for 8 kinds of job.

SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East for water removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.50
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Water removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 50 Google reviews tagged “Water removal” · showing 20

Patrick8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

The whole team listened to our concerns and quickly got to work. Jonah and AJ did their best to remove only what was necessary to stop and remove the mold.

Not sureFlood cleanupWater removalMold mitigation
CalicoKitty035 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Jonah and AJ where excellent!

Flood restorationFlood cleanupWater removal
Ashley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Sebastian and Angel were amazing! So kind and helpful I really appreciated everything they did for us.

Water removalWater damage-related cleanup & repair
JulieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I required SERVPRO for water damage caused by a leak under my kitchen sink. They provided quick response and everything was handled efficiently and effectively with my insurance company. Robert was the Project Manager and explained things clearly. The team that provided demolition and dry out was phenomenal! Jesus,…

Customer photo from Julie's review
Not sureWater removalWater damage-related cleanup & repair
Mark6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great job on my leak mitigation project. Sebastian did a great job for us!

Water removalWater damage-related cleanup & repair
Trina10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Sebastian was very knowledgeable, helpful, professional and made me feel comfortable and confident with all that was being done.

Reasonable priceWater removalMold mitigationWater damage-related cleanup & repair
Mickey8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Robert, Sebastian and all the crewmembers were very courteous and timely. SERVPRO did an excellent job of finding the leaks and subsequent water damages. They performed a thorough job of drying out the wet areas and removing the damaged drywall and insulation. I highly recommend SERVPRO.

Reasonable priceMold inspectionWater removal
Evan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They were here for me at one of the worst times of my life when a pipe burst in my house. Derrick and Brad took care of me through the entire process. Like it never happened!

Not sureRemodelingWater removal
susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Sebastian was very professional and courteous. He set up equipment to dry out our walls due to a plumbing leak. He checked on the walls several times and when all was dry, he removed the equipment. We were extremely happy with the services from Service Pro. Our walls were cut and taped prior to setting up the…

Customer photo from susan's reviewCustomer photo from susan's review
Flood restorationWater removal
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Sebastian and his team did an awesome job with our moisture mitigation. Highly recommend!

Not sureWater removal
L13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Our home insurance company suggested we call Servpro to help us assess and clean up a shower that cracked and leaked water into our walls. Cameron is knowledgeable about the work that needed to be completed and scheduled the cleanup and tear out 12/23. Technicians Jonah and Mario were polite and professional. The…

Mold inspectionWater removalWater damage-related cleanup & repair
j4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I had an excellent experience with Servpro! Their responsiveness was incredible, even showing up at 4:00 am on a Sunday to help when we needed it most. A huge thank you to Sebastian, who was always kind, professional, and reassuring throughout the entire process. I highly recommend this company for their exceptional service and dedication.

Water removal
Beth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Our company had a substantial water leak, ServPro came out from Tucson a lot faster than we expected. Sebastian came out every day to check on the machines, he was an excellent communicator, I always knew what to expect and when. Beyond happy with the services provided and the crew who helped make it happen. We will be returning to ServPro for our needs.

Not sureFlood restorationWater removalSewage cleanup
liz7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Woke this morning to the sound of running water and my entire downstairs had flooded from a toilet connection that had broken. My husband and I both had to work that day and we called Servpro in a panic. They were here within an hour with an amazing crew. They brought three trucks with Equipment and quickly…

Flood cleanupWater removal
richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Lupita & Carla are wonderful !!! They are very professional , very kind and very , very good , doing their work above and beyond anything I could ever imagine. You’re very lucky to have these 2 great women working for you.

Flood restorationRemodelingFlood cleanup
Yennifer9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

El personal fue muy amable, respetuoso, cuidadoso y limpio en su trabajo. Gracias a Roberto y Sebastián y el resto del equipo de hacer este caos menos pesado .

Not sureMold inspectionFlood cleanupWater removal
Mila1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Lupita and her team did such an amazing job. Lupita ensured my home was taken care of and kept me informed each step of the process, which I appreciated. I would recommended ServPro to all my friends and family, when in times out of our control, will need their services! Thank you again Lupita!

Reasonable priceFlood restorationMold inspectionFlood cleanup
Margie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I can’t say enough good things about this company. Robert was a wonderful project manager and made things run smoothly. I would highly recommend ServePro.

Flood cleanupWater removal
Debra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cameron and Jesus were beyond fabulous!!

Not sureWater removal
Erika1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

SABASTAIN HAS BEEN REALLY HELPFUL AND DOES A GREAT JOB.

Water removal

Show more water removal reviews (30 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 13%Reasonable 48%Overpriced 0%Not sure 40%

Jobs customers hired them for

Compare with