Experts Reviews · Company report
SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%77+18.7Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty72−2.8Momentum penalty89−1.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East

Tucson, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #160Position by Experts Score among all companies we track in this category. of 231 hazardous material removal · 4.9★ from 580 Google reviews

Report card

Percentile vs other hazardous material removal (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 87% of hazardous material removal.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 77% of hazardous material removal.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 72% of hazardous material removal.B
72
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 99% of hazardous material removal.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 89% of hazardous material removal.A
89
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East is better than 100% of hazardous material removal.A
100

Reviews for your job

Customers hired SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East for 8 kinds of job.

SERVPRO of Northeast Tucson and SERVPRO of Oro Valley / Marana East for water removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.50
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Water removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 50 Google reviews tagged “Water removal” · showing 40

Patrick8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

The whole team listened to our concerns and quickly got to work. Jonah and AJ did their best to remove only what was necessary to stop and remove the mold.

Not sureFlood cleanupWater removalMold mitigation
CalicoKitty035 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Jonah and AJ where excellent!

Flood restorationFlood cleanupWater removal
Ashley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Sebastian and Angel were amazing! So kind and helpful I really appreciated everything they did for us.

Water removalWater damage-related cleanup & repair
JulieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I required SERVPRO for water damage caused by a leak under my kitchen sink. They provided quick response and everything was handled efficiently and effectively with my insurance company. Robert was the Project Manager and explained things clearly. The team that provided demolition and dry out was phenomenal! Jesus,…

Customer photo from Julie's review
Not sureWater removalWater damage-related cleanup & repair
Mark6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great job on my leak mitigation project. Sebastian did a great job for us!

Water removalWater damage-related cleanup & repair
Trina10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Sebastian was very knowledgeable, helpful, professional and made me feel comfortable and confident with all that was being done.

Reasonable priceWater removalMold mitigationWater damage-related cleanup & repair
Mickey8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Robert, Sebastian and all the crewmembers were very courteous and timely. SERVPRO did an excellent job of finding the leaks and subsequent water damages. They performed a thorough job of drying out the wet areas and removing the damaged drywall and insulation. I highly recommend SERVPRO.

Reasonable priceMold inspectionWater removal
Evan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They were here for me at one of the worst times of my life when a pipe burst in my house. Derrick and Brad took care of me through the entire process. Like it never happened!

Not sureRemodelingWater removal
susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Sebastian was very professional and courteous. He set up equipment to dry out our walls due to a plumbing leak. He checked on the walls several times and when all was dry, he removed the equipment. We were extremely happy with the services from Service Pro. Our walls were cut and taped prior to setting up the…

Customer photo from susan's reviewCustomer photo from susan's review
Flood restorationWater removal
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Sebastian and his team did an awesome job with our moisture mitigation. Highly recommend!

Not sureWater removal
L13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Our home insurance company suggested we call Servpro to help us assess and clean up a shower that cracked and leaked water into our walls. Cameron is knowledgeable about the work that needed to be completed and scheduled the cleanup and tear out 12/23. Technicians Jonah and Mario were polite and professional. The…

Mold inspectionWater removalWater damage-related cleanup & repair
j4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I had an excellent experience with Servpro! Their responsiveness was incredible, even showing up at 4:00 am on a Sunday to help when we needed it most. A huge thank you to Sebastian, who was always kind, professional, and reassuring throughout the entire process. I highly recommend this company for their exceptional service and dedication.

Water removal
Beth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Our company had a substantial water leak, ServPro came out from Tucson a lot faster than we expected. Sebastian came out every day to check on the machines, he was an excellent communicator, I always knew what to expect and when. Beyond happy with the services provided and the crew who helped make it happen. We will be returning to ServPro for our needs.

Not sureFlood restorationWater removalSewage cleanup
liz7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Woke this morning to the sound of running water and my entire downstairs had flooded from a toilet connection that had broken. My husband and I both had to work that day and we called Servpro in a panic. They were here within an hour with an amazing crew. They brought three trucks with Equipment and quickly…

Flood cleanupWater removal
richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Lupita & Carla are wonderful !!! They are very professional , very kind and very , very good , doing their work above and beyond anything I could ever imagine. You’re very lucky to have these 2 great women working for you.

Flood restorationRemodelingFlood cleanup
Yennifer9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

El personal fue muy amable, respetuoso, cuidadoso y limpio en su trabajo. Gracias a Roberto y Sebastián y el resto del equipo de hacer este caos menos pesado .

Not sureMold inspectionFlood cleanupWater removal
Mila1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Lupita and her team did such an amazing job. Lupita ensured my home was taken care of and kept me informed each step of the process, which I appreciated. I would recommended ServPro to all my friends and family, when in times out of our control, will need their services! Thank you again Lupita!

Reasonable priceFlood restorationMold inspectionFlood cleanup
Margie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I can’t say enough good things about this company. Robert was a wonderful project manager and made things run smoothly. I would highly recommend ServePro.

Flood cleanupWater removal
Debra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cameron and Jesus were beyond fabulous!!

Not sureWater removal
Erika1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

SABASTAIN HAS BEEN REALLY HELPFUL AND DOES A GREAT JOB.

Water removal
Carmen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had a water loss at my home. My hisband called servpro to come and provide mitigation and reconstruction services. Servpro has been fantastic in working with my schedule, and taling the time to show care for my home. They worked quickly and they were very clean. Robert N. Was my project manager and he was very…

Flood restorationFlood cleanupWater removal
JeshuaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Just wanted to give a quick shoutout to Lupita for the amazing job she’s been doing with the cleaning. Your attention to detail really shows and makes a big difference. I really appreciate the way you keep open communication with all of us and take the time to explain everything clearly—it helps everything run…

Water removalWater damage-related cleanup & repairFire damage cleanup & repair
Darlene3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Took way too long but the result was great. Alex F

Flood cleanupFlood restorationWater removal
Rob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

(This comment is about Lupita’s work only, not the entire job.) Lupita Almanza and her crew did a great job returning and unloading some furniture that was taken offsite prior to work beginning.

Flood restorationRemodelingWater removal
Ray9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Michael Heath and Crew from ServPro came to our home on time and dealt with water heater leak flood damage mitigation. They were professional and did a good job. We look forward to the reconstruction crew to come back out for a prompt quote on restoration and completing the job ASAP. Thank you.

Flood cleanupMold mitigationMold inspection+ Punctuality+ Quality+ Professionalism
Glen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike and crew doing great

Flood cleanupMold inspectionWater removal+ Responsiveness+ Punctuality+ Quality
Faye3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Omar and his team did an outstanding job of assessing the water damage to my property, setting up fans to dry the moisture, all while keeping me informed as to what he was doing. He was very professional as he proceeded to let me know what steps would be followed in the process of restoring my residence. I am very…

Flood cleanupFlood restorationWater damage-related cleanup & repair
Teri13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This serve pro team was excellent. They were quick and efficient as well as polite. I Highly recommend them.

Flood cleanupWater removal+ Responsiveness+ Punctuality+ Quality
Brian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Omar and crew did an excellent job. Cleaned up everything and took great care of the problem.

Mold inspectionWater removal
ILL2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Omar and crew did a great evaluation and kept me informed the whole time.

Water removal+ Responsiveness+ Punctuality+ Quality
Marie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Omar and crew were very professional and explained everything

Water removal+ Responsiveness+ Punctuality+ Quality
Jan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Omar and crew did a super job explaining the whole process and making me feel less anxious!

Water removal+ Responsiveness+ Punctuality+ Quality
Genevieve2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

JC and his crew did a great job, he was very professional and helpful. He answered all of our questions and was very nice

Flood cleanupWater damage-related cleanup & repairWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality
Irene5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Omar and Crew were very helpful, professional, and very customer oriented. I highly recommend them!

Water damage-related cleanup & repairWater removal+ Responsiveness+ Punctuality+ Quality
Adam6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Robert was very nice and professional! I am so please with the whole team was awesome and very fast. They were respectful of my home. Highly recommend them to anyone needing a service like this.

Flood restorationMold cleaningMold mitigation+ Responsiveness+ Punctuality+ Quality
Paul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was happy with the fast response considering where I live. The set up crew was responsive and Robert Negrette came to do moisture check and he removed the equipment. He informed me on the repair process. He was very friendly and professional. Thank you servpro.

Water removal+ Responsiveness+ Punctuality+ Quality
MaryLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I want to share to you the professionalism that I experience with your team members with Jose Guzman and his crew Catalina and Jose they were very very prompt professional thorough and my home I experienced a water Mainline break and they come in and they asked all the right professional questions of what happened…

Flood cleanupMold damage restorationWater damage-related cleanup & repair+ Punctuality+ Quality+ Value
jack6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kelsey and her pack/unpack crew did an outstanding job of packing and unpacking our large craft room.

Flood cleanupFlood restorationWater damage-related cleanup & repair+ Responsiveness+ Quality+ Professionalism
Frances3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Lupita and the girls did as outstanding job packing up the room & were great!

Water removal+ Quality+ Professionalism
Martha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Omar and Karina came on time , 15 minutes earlier actually! Were done in no time setting up equipment and removing wet musky carpet. Raul the operations manager makes sure things flow quickly and professionally.

Fire damage cleanup & repairMold mitigationWater removal+ Quality+ Professionalism

Show more water removal reviews (10 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 13%Reasonable 48%Overpriced 0%Not sure 40%

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