Water damage restoration service · San Buenaventura (Ventura), CA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%90+52.8Reliability 26%83+21.7Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 90Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#94 of 110 junk removal servicesiPosition by Experts Score among all companies we track in this category. · better than 15%
4.9★★★★★74 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this water damage restoration service 4.9 out of 5 based on 74 reviews, with the owner responding to all feedback. Customers frequently cite punctuality, clear communication, and transparent pricing as key positives, noting that staff explained processes thoroughly and protected undamaged property areas during remediation. One low-star review criticized a crew chief for leaving the site, providing incorrect information about a leak, and failing to properly secure a supply line, which caused significant inconvenience for the homeowner.
Google rating: 4.9 out of 5 from 74 reviews (97% five-star).
Reviews on this page: 74 Google reviews (70 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 13, 2026.
Service: Junk Removal serving San Buenaventura (Ventura), California.
Data from Google, last updated October 26, 2026.
Score profile vs other junk removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyJunk Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Northwest Ventura County: 90/100 on this factor. Category median: 98.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Northwest Ventura County: 83/100 on this factor. Category median: 98.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Northwest Ventura County: 99/100 on this factor. Category median: 100.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Northwest Ventura County: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Northwest Ventura County: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
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Bar = this company · dark tick = category median.
Star ratings
74 Google reviews we collected
4.9of 5
5 stars7297%
4 stars00%
3 stars00%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 70 written reviews
97%praise
Praise16997%
Complaints53%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price450%
Reasonable450%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4727%
Quality & results3621%
Speed & response2917%
Would recommend2917%
Communication2112%
Honesty & trust74%
Price & value53%
What customers talk about
We read 70 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jason & his team were very nice, quick, professional and communicated with us though the process.”
“Second time we’ve used Servpro and same great experience.”
“…en making a plan and an estimate that all turned out better than the worst-case scenarios he prepared us for all along the way - and thankfully did no…”
“His prompt response and clear communication set a positive tone from the start.”
“I highly recommend Jason and Servpro for any restoration needs!”
“Never again will we work with this company.”
“He explained what he was looking for as far as water damage or leaks.”
“His communication has been clear and consistent, and his follow-through has been reliable every step of the way.”
“Bid matched final pricing, clean, friendly team and they handled the project quickly.”
People customers mention
Manny14 reviews
Jason11 reviews
Carlos11 reviews
Gladys8 reviews
Harley6 reviews
Omar5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SERVPRO of Northwest Ventura County for 8 kinds of job. Pick one to see what they paid and said.
Marie11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jason was very knowledgeable. He explained what he was looking for as far as water damage or leaks. He didn’t rush but was very methodical. And so courteous !!!
Great priceWater damage-related cleanup & repairPlumbing
Susan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Matthew was amazing during the entire project! Always in communication with me or our tenant and calling with updates without being asked. He was very professional and friendly as well.
Shannon6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Second time we’ve used Servpro and same great experience. They make a bad situation as easy as possible. Hoping we don’t have to use them again, but if we find ourselves in need, they’ll be our first call.
Marissa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Jason & his team were very nice, quick, professional and communicated with us though the process. Would definitely recommend them!
Mold inspectionFlooringPlumbing
Cindy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I don’t usually write Google reviews, but Jason and his team at ServPro absolutely earned this one.
From the start Jason has done an excellent job managing the project. His communication has been clear and consistent, and his follow-through has been reliable every step of the way.
Because of my experience working…
Mold inspectionWater removal
Billy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I had a great experience working with Jason from Servpro. His prompt response and clear communication set a positive tone from the start. Jason demonstrated exceptional professionalism, thoroughly explaining the restoration process and answering all my questions. He made me feel comfortable and supported throughout,…
Jason was very knowledgeable. He explained what he was looking for as far as water damage or leaks. He didn’t rush but was very methodical. And so courteous !!!
Price assessment: Great price
Services: Water damage-related cleanup & repair, Plumbing
Response time: 0–1 hr
Response from the owner · a week ago
Hi Marie, thank you so much for the fantastic 5-star review! We're thrilled to hear that Jason provided such a thorough and methodical assessment while taking the time to explain everything clearly. Courteous and professional service is always our top priority, and we're so glad Jason delivered that for you. If you ever need us again, SERVPRO of Northwest Ventura County is always here to help!
lisa gibson9 reviewsiTotal number of Google reviews lisa has written across all businesses on Google Maps, not just this one.
Jason and his team were amazing. I highly recommend Servpro
Services: Water removal
Response from the owner · 3 months ago
Hi Lisa, We truly appreciate your trust in SERVPRO of Northwest Ventura County for your water damage restoration. We will be sure to pass along your kind words to Jason and the rest of the crew.
Susan Navarro3 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Matthew was amazing during the entire project! Always in communication with me or our tenant and calling with updates without being asked. He was very professional and friendly as well.
Response from the owner · 4 months ago
Thank you so much for the wonderful review, Susan! We are incredibly proud of Matthew and thrilled to hear that his proactive communication, professionalism, and friendly approach made the entire process seamless for both you and your tenant. Keeping everyone updated and at ease is always our top priority. We truly appreciate your feedback and your trust in SERVPRO of Northwest Ventura County!
Shannon Tanaka6 reviewsiTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
Second time we’ve used Servpro and same great experience. They make a bad situation as easy as possible. Hoping we don’t have to use them again, but if we find ourselves in need, they’ll be our first call.
Price assessment: Reasonable price
Services: Water removal, Water damage-related cleanup & repair
Response from the owner · 5 months ago
Hi Shannon, thank you so much for continuing to choose SERVPRO! While we’re always happy to help, we completely understand the sentiment—we hope you don't have to see us again anytime soon either!
It’s great to hear that we could make a tough situation a little easier for you for the second time around. We truly appreciate the trust you’ve placed in our team. If you ever do need us, you know where to find us!
Best,
The Team at SERVPRO of Northwest Ventura County
Marissa Hughes1 reviewiTotal number of Google reviews Marissa has written across all businesses on Google Maps, not just this one.
Jason & his team were very nice, quick, professional and communicated with us though the process. Would definitely recommend them!
Services: Mold inspection, Flooring, Plumbing
Response from the owner · 6 months ago
Hi Marissa! It is always wonderful to see the team get recognized for their hard work, especially for being communicative throughout the process. We truly appreciate you taking the time to share your experience. Keeping our customers informed throughout the process is a top priority for us, and we're so happy Jason and the team met that mark. Thank you for choosing us and for the recommendation of Servpro of Northwest Ventura County!
Cindy Myers3 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
I don’t usually write Google reviews, but Jason and his team at ServPro absolutely earned this one.
From the start Jason has done an excellent job managing the project. His communication has been clear and consistent, and his follow-through has been reliable every step of the way.
Because of my experience working with him, I felt confident notifying my insurance company that I wanted ServPro to handle the full scope of the project.
Overall, it’s been a great experience, and I truly appreciate the professionalism Jason and his team bring to their work.
Services: Mold inspection, Water removal
Response from the owner · 6 months ago
Dear Cindy,
Thank you so much for taking the time to share your experience. We know that writing a Google review isn't part of your usual routine, which makes your kind words about Jason and the team mean that much more to us.
We are so happy to hear that Jason’s clear communication and reliability gave you the confidence to trust us with your property. Navigating mold and water issues can be a stressful process, and our goal is always to provide the peace of mind you described.
We truly appreciate your recommendation and are grateful for the opportunity to assist you.
Best regards,
The Team at SERVPRO of Northwest Ventura County
Billy Hutton4 reviewsiTotal number of Google reviews Billy has written across all businesses on Google Maps, not just this one.
I had a great experience working with Jason from Servpro. His prompt response and clear communication set a positive tone from the start. Jason demonstrated exceptional professionalism, thoroughly explaining the restoration process and answering all my questions. He made me feel comfortable and supported throughout, easing my concerns. I highly recommend Jason and Servpro for any restoration needs!
Price assessment: Reasonable price
Services: Mold inspection
Response from the owner · 8 months ago
Hi Billy, thank you so much for the 5-star review! We are thrilled to hear that Jason provided such a positive experience during your mold inspection. We pride ourselves on clear communication and professionalism, so it’s wonderful to know Jason hit the mark and made you feel supported throughout the process. I’ll be sure to share your kind words with him and the rest of the team at SERVPRO of Northwest Ventura County
Kristin Daw4 reviewsiTotal number of Google reviews Kristin has written across all businesses on Google Maps, not just this one.
Not that you ever want emergency water mitigation in the middle of the night, but if you do have the need, Jason Coffman with Serv Pro is the best. He was incredibly responsive and explained the entire process so clearly. He took the time to check in with me daily to see if I had questions and made himself available to meet with insurance with me. He made a difficult situation feel not as overwhelming. I can't recommend him enough.
Price assessment: Great price
Services: Mold inspection, Water damage-related cleanup & repair
Response from the owner · 8 months ago
Hi Kristin, thank you so much for the 5-star review! We know that needing emergency water mitigation at 3:00 AM is never the plan, but we are so glad Jason Coffman was there to make the process easier for you.
Clear communication and being a steady hand during an overwhelming situation are exactly what we strive for. We’ll be sure to share your kind words with Jason—he’ll be thrilled to know his daily check-ins and support with the insurance process made a real difference for you. We appreciate your high recommendation!
Best regards,
The Team at SERVPRO of Northwest Ventura County
Patrice Harding2 reviewsiTotal number of Google reviews Patrice has written across all businesses on Google Maps, not just this one.
Omar was the best! My home had to be remediated after the palisades fire. Beside's getting the remediation done Omar was also really supportive to me!
Price assessment: Reasonable price
Services: Fire damage cleanup & repair
Response from the owner · 8 months ago
Thank you so much for the 5-star review! We are incredibly pleased that we could help you navigate the recovery process after the Palisades fire.
We’re especially proud to hear your kind words about Omar. At SERVPRO of Northwest Ventura County, we know that fire damage restoration and remediation isn't just about cleaning up the physical damage—it’s about supporting our neighbors through a difficult chapter. We’ll be sure to share your feedback with Omar; he’ll be thrilled to know he made a difference for you!
Please don't hesitate to reach out if you need anything else.
Bonnie Bowen5 reviewsiTotal number of Google reviews Bonnie has written across all businesses on Google Maps, not just this one.
We are happy and grateful for the service and support we received from the ServPro of NW Ventura team as we faced water damage to our bathroom and entryway this past December. Big thanks to the whole wonderful team but to Jason especially for his always patient, knowledgeable answers to our unending questions as to how to face the prospect of demo and restoration. Surely these weeks would have been impossible without the solid advice Jason gave us, step by step, as we struggled to make the decisions we had to, to get through a difficult time. ServPro of NW Ventura Co. is expert, hardworking, understanding and efficient, and they’re local, a final big plus.
Hi Bonnie,
Thank you so much for taking the time to share your experience! We know how overwhelming it can be to face water damage—especially in high-traffic areas like your entryway—so it’s wonderful to hear that our team was able to make the process manageable for you.
We are especially proud of Jason for providing the step-by-step guidance you needed. He truly cares about making sure our clients feel informed and supported during the demo and restoration phases, and we'll lbe sure to pass along your kind words to him and the rest of the crew.
We love being part of the Ventura community, and we're grateful you chose to support a local business. Please feel free to reach out anytime you have need.
Best regards,
The Team at SERVPRO of Northwest Ventura County
