Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
SERVPRO of Overbrook, Wynnefield, University City, Center City Philadelphia logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty99−0.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

SERVPRO of Overbrook, Wynnefield, University City, Center City Philadelphia

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 35 well inspectors · 4.9★ from 84 Google reviews

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Report card

Percentile vs other well inspectors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Overbrook, Wynnefield, University City, Center City Philadelphia is better than 93% of well inspectors.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Overbrook, Wynnefield, University City, Center City Philadelphia is better than 95% of well inspectors.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Overbrook, Wynnefield, University City, Center City Philadelphia is better than 99% of well inspectors.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Overbrook, Wynnefield, University City, Center City Philadelphia is better than 100% of well inspectors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Overbrook, Wynnefield, University City, Center City Philadelphia is better than 100% of well inspectors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Overbrook, Wynnefield, University City, Center City Philadelphia is better than 92% of well inspectors.A
92

Reviews for your job

Customers hired SERVPRO of Overbrook, Wynnefield, University City, Center City Philadelphia for 8 kinds of job.

SERVPRO of Overbrook, Wynnefield, University City, Center City Philadelphia for flood cleanup

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Flood cleanup”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Flood cleanup”

LavonyaLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The lead of the team Roberto was phenomenal. I'm very impressed, very happy with the work very respectful man. Prompt, I couldn't ask for a better service. I will bring my business back to this company every single time due to this man's outstanding service. Thank you, service pro.

Great priceFlood restorationMold inspectionFlood cleanup
Natalie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Lester and team were truly phenomenal. They helped us quickly, confidently and so empathetically when we needed it the most navigating our flood.

Flood restorationMold inspectionFlood cleanup
Nathaniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

These guys were absolutely amazing

Flood cleanupWater removal
thomas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Servpro came out fast and help a lot, Roberto and his team were great !

Great priceFlood restorationMold inspectionFlood cleanup
David8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We had a major flood at the JCC on a Friday night and within three hours, 5 vehicles and 20 + staff from the South Jersey area arrived and they did an amazing job of remediating the water which covered more than 40,000 square feet of our facility. I highly recommend their emergency service and professionalism. David Kirschtel CEO, Lewis JCC

Reasonable priceFlood restorationFlood cleanupWater removal
Jared1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

My fiancée and I used Servpro's services after a pipe burst in our home in October. I called the day after it happened and spoke with an employee (I dont remember his name) who was very helpful scheduling a crew to come out same day. A crew was at our home 2 hours later and got right to work. I will be recommending…

Flood cleanup+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 57%Overpriced 0%Not sure 14%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair12—
Water removal11—
Flood restoration7—
Flood cleanup6—
Mold inspection4—
Sewage cleanup3—
Water damage-related mold removal3—
Mold mitigation2—

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