Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Customers frequently highlight the prompt arrival, professional demeanor, and clear communication of the SERVPRO team during water damage restoration and cleanup services. Reviewers note that staff members effectively manage stressful situations, explain the drying process, and coordinate with insurance providers. However, one low-star review criticizes the office for poor communication, a lack of upfront quotes, and unexpectedly high billing.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
84 Google reviews we collected
Phrases our text analysis found in 54 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 54 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Roberto and his team at Servpro have been so good :) helpful in a stressful time!”
“They were prompt, efficient, and solved our flooding problem perfectly.”
“I will bring my business back to this company every single time due to this man's outstanding service.”
“Scott was very helpful and got my family through a horrible mess.”
“I highly recommend their emergency service and professionalism.”
“They were very quick, professional, on time and communicated well!”
“…their equipment and we were pleasantly surprised to learn the final cost was less than the initial estimate since it took less than 72 hours.…”
“The quality of their work exceeded my expectations, and it was clear they genuinely care about their customers and take pride in what they do.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired SERVPRO of Overbrook, Wynnefield, University City, Center City Philadelphia for 8 kinds of job. Pick one to see what they paid and said.
Roberto and his team at Servpro have been so good :) helpful in a stressful time!
Roberto and the team were excellent. They were prompt, efficient, and solved our flooding problem perfectly.
The lead of the team Roberto was phenomenal. I'm very impressed, very happy with the work very respectful man. Prompt, I couldn't ask for a better service. I will bring my business back to this company every single time due to this man's outstanding service. Thank you, service pro.
Lester and team were truly phenomenal. They helped us quickly, confidently and so empathetically when we needed it the most navigating our flood.
Scott was very helpful and got my family through a horrible mess. Servepro kept us updated through the whole process, and even worked with our insurance so we didn’t have to. Ana and Jake made sure to call us whenever they guys needed to come out and were very polite and knowledgeable.
Deep clean / Carpenter shop Quick turnaround, well prepared techs/equipment, great work ethic, great vendor partner
| Job | Reviews | Category typical |
|---|---|---|
| Water damage-related cleanup & repair | 12 | — |
| Water removal | 11 | — |
| Flood restoration | 7 | — |
| Flood cleanup | 6 | — |
| Mold inspection | 4 | — |
| Sewage cleanup | 3 | — |
| Water damage-related mold removal | 3 | — |
| Mold mitigation | 2 | — |
4.9 ★★★★★ 84 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Roberto and his team at Servpro have been so good :) helpful in a stressful time!
Thank you so much, Jane! We're grateful for your kind words about our team and are glad we could assist you during a stressful time. Your satisfaction is our priority at SERVPRO.
Roberto and the team were excellent. They were prompt, efficient, and solved our flooding problem perfectly.
Thank you so much, Ona! Our team is glad to know that you had a positive experience and that we were able to address your flooding issue efficiently. Your feedback is greatly appreciated!
The lead of the team Roberto was phenomenal. I'm very impressed, very happy with the work very respectful man. Prompt, I couldn't ask for a better service. I will bring my business back to this company every single time due to this man's outstanding service. Thank you, service pro.
Thank you so much, Lavonya! We’re grateful you shared your experience and are pleased to know our team provided you with outstanding service. We appreciate your support and look forward to assisting you again in the future with SERVPRO.
Top wuality
Thanks a lot, Aidan! We appreciate your kind words and are glad you experienced top quality with our team at SERVPRO. Your feedback means a lot to us!
Roberto did a good job and arrived on time. He is very professional.
Thank you so much, Hanu! We're glad to hear that our team provided professional and timely service. Your feedback is greatly appreciated and motivates us to continue delivering quality experiences.
Lester and team were truly phenomenal. They helped us quickly, confidently and so empathetically when we needed it the most navigating our flood.
Thank you so much, Natalie! Our team takes pride in providing empathetic and efficient service, especially during challenging times like dealing with a flood. We appreciate your kind words and are glad we could assist you.
They were very quick, professional, on time and communicated well!
Thanks for sharing your feedback, Kristy! Our team is dedicated to providing quick and professional service, and we appreciate your recognition of our communication efforts. Your satisfaction is important to us, and we're glad we could meet your expectations.
These guys were absolutely amazing
Thank you so much, Nathaniel! We're grateful for your kind words about our team at SERVPRO. It's wonderful to know you had such a positive experience with us.
Scott was very helpful and got my family through a horrible mess. Servepro kept us updated through the whole process, and even worked with our insurance so we didn’t have to. Ana and Jake made sure to call us whenever they guys needed to come out and were very polite and knowledgeable.
Thank you so much, Josh! We're grateful for your kind words and are pleased to hear that our team was able to assist your family during a tough time. Keeping you updated and working seamlessly with your insurance is part of our commitment to excellent service at SERVPRO. It's great to know that our team members made a positive impact during the process.
Servpro came out fast and help a lot, Roberto and his team were great !
Thanks a lot, Thomas! We appreciate your kind words and are glad our team provided you with prompt assistance. It's great to know that you had a positive experience with SERVPRO.
SERVPRO of Overbrook, Wynnefield, University City, Center City Philadelphia on Google Maps →
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
