Experts Reviews · Company report
SERVPRO of Overbrook, Wynnefield, University City, Center City Philadelphia logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty99−0.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

SERVPRO of Overbrook, Wynnefield, University City, Center City Philadelphia

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 35 well inspectors · 4.9★ from 84 Google reviews

Report card

Percentile vs other well inspectors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Overbrook, Wynnefield, University City, Center City Philadelphia is better than 93% of well inspectors.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Overbrook, Wynnefield, University City, Center City Philadelphia is better than 95% of well inspectors.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Overbrook, Wynnefield, University City, Center City Philadelphia is better than 99% of well inspectors.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Overbrook, Wynnefield, University City, Center City Philadelphia is better than 100% of well inspectors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Overbrook, Wynnefield, University City, Center City Philadelphia is better than 100% of well inspectors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Overbrook, Wynnefield, University City, Center City Philadelphia is better than 92% of well inspectors.A
92

Reviews for your job

Customers hired SERVPRO of Overbrook, Wynnefield, University City, Center City Philadelphia for 8 kinds of job.

SERVPRO of Overbrook, Wynnefield, University City, Center City Philadelphia for water removal

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Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Water removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Water removal”

LavonyaLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The lead of the team Roberto was phenomenal. I'm very impressed, very happy with the work very respectful man. Prompt, I couldn't ask for a better service. I will bring my business back to this company every single time due to this man's outstanding service. Thank you, service pro.

Great priceFlood restorationMold inspectionFlood cleanup
Natalie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Lester and team were truly phenomenal. They helped us quickly, confidently and so empathetically when we needed it the most navigating our flood.

Flood restorationMold inspectionFlood cleanup
Nathaniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

These guys were absolutely amazing

Flood cleanupWater removal
Joey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Roberto and team were wonderful!

Reasonable priceFlood restorationWater removalMold mitigation
David8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We had a major flood at the JCC on a Friday night and within three hours, 5 vehicles and 20 + staff from the South Jersey area arrived and they did an amazing job of remediating the water which covered more than 40,000 square feet of our facility. I highly recommend their emergency service and professionalism. David Kirschtel CEO, Lewis JCC

Reasonable priceFlood restorationFlood cleanupWater removal
MadelineLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Edgar and the team were absolutely wonderful to work with. They were fast, efficient and walked me through the process. As a first time homeowner, dealing with emergency situations can be overwhelming, but this entire team made me feel like family and took care of me. I am super grateful and highly recommend!

Great priceWater removal
Randie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Melvin and his team responded promptly to my initial call and all follow up calls for water damage and remediation. Melvin was professional, considerate and prompt to take care of my concerns. I would highly recommend his team from the Overbrook office.

Not sureWater removal
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Incredible Job

Reasonable priceWater removal
Frank3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our loss was a big deal for our family, SERVPRO was here, within hours and began the process of removing the water from the basement. They did a great job explaining the process and drying out the area. Super helpful!!

Reasonable priceWater removal
Elton3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Servpro representatives were very responsive, professional and detailed. They helped with storm damage and plumbing related water damage removal from the property. The damaged removal included hardwood flooring, carpeting and padding, ceiling and plaster paper from walls. All furniture was carefully wrapped, removed…

Mold cleaningMold mitigationMold remediation+ Responsiveness+ Punctuality+ Quality
Bettina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Servepro of Overbrook/Wynnefield employees did an excellent job completing the water damage remediation job incorrectly done by a competitor who left water damaged areas unremediated in my house and did not seal the wood properly. Servepro also helped remove unwanted items from my house which I appreciate greatly.…

Mold cleaningMold damage restorationWater removal+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 57%Overpriced 0%Not sure 14%

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